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Nice terrasse , - Picture of Hotel Contessa, San Antonio

Photo: Nice terrasse ,

From Review : A little disappointed of Hotel Contessa
1467
Nice terrasse ,
Sadly Dissapointed
Riverwalk
Sadly Dissapointed
Sadly Dissapointed
Ninth floor corner room, small beds...
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Hotels.com
Expedia
US$135
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marc m wrote a review Dec 2018
Toronto, Canada9 contributions2 helpful votes
This is our third visit here and for the first time got disappointed , arrived at 2 pm and had to wait until 5 pm to get our room, phone was not working, coffee maker was not working, room was cleaned fast as we found items from the previous occupants of the room.Staff ( some
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Date of stay: December 2018
Response from BHIGeneralManager, General Manager at Hotel Contessa
Responded 20 Dec 2018
First and foremost, thank you for sharing your feedback with us Marc. Your experience at our hotel is completely unacceptable and I'm disappointed in some of the encounters you described. Your review is taking very seriously and will be talked over with my team immediately. However, I'm glad you found your suite accommodations comfortable and our Riverwalk location convenient. I hope you decide to come visit us again next year so we can properly show you a true experience at Contessa. Sincerely, Troy Mathews General Manager
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