We here at Mountain Green Condo Association regret that your experience at Mountain Green Condo Resort was unsatisfactory. All of our units are privately owned and rented out individually by the owners or their chosen agents, in this case Killington Vacation Rentals. Would you please share with me the unit number that you were booked into so that we here at the Association can follow-up with the unit owner? You can also send us a email at the Mountain Green Resort website. Speaking of the Mountain Green Resort website, units can be booked there directly from owners. There is a selection of over 40 units, and guests take up direct contact with a unit owner to book and for support throughout their stay. Thank you for your feedback.