Dear Ronald L, Thank you for staying at our hotel and for taking the time to write a review. We appreciate the kind words and appreciation to our staff and are glad that you found us a clean and comfortable place to stay. Although your overall visit was pleasant, we apologize for the difficulty you experienced with our service and amenities. Your sincere feedback, including the comments about what we did right and areas where we can improve, helps us better our customer service. We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to our hotel. Your voice is very valuable to us and we hope you will return to experience the improvements that we are continuously making.