Dear Valued Guest and Trip Advisor Member The whole Veranda Paul & Virginie family is grateful of your comments, and, evaluation. We hope that your return to “nolmality” has been smooth after this Mauritian break. We have taken your remarks on board, and, we will keep striving for improvements in our service delivery; our main focus being to give the best value money can buy… We apologize for the bad attitude that you felt from one of our team members; I would hope that this is an isolated case; it is against our own set of values and principles, and, cannot, and, will never accept such an attitude. Thank you to have let us known about this. Looking forward to seeing you some time in the future! With my kindest regards Jennifer Wong Hotel Manager