Dear Carlos, First and foremost, we would like to thank you for choosing Excellence el Carmen as your vacation destination and for taking the time to share this review with the TripAdvisor readers. We are very delighted to read that our colleagues made you feel relaxed and pampered all the time. Our commitment is to make of every guest experience, as exceptional and unique as it can be, being kindness and helpfulness one of our staff's greatest strengths. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.