Dear Mr. Chis P, Firstly, we'd like to thank you for the time taken to write us! We apologize for not having achieved your expectations, we're really sorry about this. Our Hotel had just entered to Accor chain and we're about to start a huge project of renovation of the entire building. We're certain that after this period our Hotel will be classified as one of the best in Brazil! Once again, we apologize for this and hope that we could be able to reach your satisfaction on your next visit to the Grand Mercure Recife Boa Viagem. We take this opportunity to wish you all the best!