Dear Mr Sen, Thank you for your review. The road leading to the hotel is steep as we are on an elevated plot of land. One has to climb the staircases (approx 40 steps) to reach the lobby and then to the rooms on 1st floor. The advantage of the location is the wonderful view of the Kanchenjunga that you get from the mountain facing rooms as well as the hotel lobby and lounge. We are really happy that you enjoyed our food. Chef Umesh personally interacts with guests to offer them food in accordance with their taste. We are also thankful to you for your appreciation of our team members. For the Sinclairs team, the greatest satisfaction is to ensure that our guests are happy. Your kind words are a great source of inspiration for our team to perform even better. We look forward to welcoming you again at Darjeeling. We invite you to visit any of our six other hotels/resorts in India at Siliguri, Dooars, Kalimpong, Burdwan, Ooty and Port Blair. The Sinclairs team at these locations will render impeccable services to you.