Window View - Picture of Doubletree By Hilton Hotel Johor Bahru
Photo: Window View
From Review : 1st stay in Johor 18/11/2014-20/11/2014 of Doubletree By Hilton Hotel Johor Bahru
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Guests
+39
Wanted a short getaway in Malaysia. Reading through TripAdvisor saw this new property in Johor and decided to give it a try and did not regret the stay .Made a few inquiries through the hotel and was replied by the hotel GM Mr Simon that was very professional. On arrival to the…
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Date of stay: November 2014
Response from Simon_McGrath, General Manager at Doubletree By Hilton Hotel Johor Bahru
Responded 2 Dec 2014
Dear mohammadshafiq, Thank you for taking time to complete a review after your recent stay with us. We greatly appreciate your feedback on our service and facilities. I am delighted to hear that our service and facilities generally met with or exceeded your expectations. Equally pleasing is to read that the team has been able to uphold the signature DoubleTree by Hilton “CARE” culture in creating a sense of homecoming warmth for all of our guests. Your kind compliments are much appreciated and we will certainly share the personal mentions with the team. It is always a great motivation for all of us here to note that we have added value to a guest's stay. Your feedback on the minor technical and service bumps are duly noted and these issues have been addressed with the management team team to ensure we focus on lifting our service levels and attention to detail in the areas you have highlighted. However, I was glad to hear that it was a pleasant experience with us in general and we would have the pleasure to welcome you and your family back again. Thank you once again for your comprehensive feedback, we look forward to seeing you soon! Kind regards Simon McGrath General Manager
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