Dear Toni G, Bula and warm greetings to you both from the team at the Fiji Hideaway Resort & Spa. Thank you for your time to review us. Obviously it is disappointing to read that you have had a bad experience on your visit to our Spa, our very sincere apologies. It would have been appreciated should this have been brought to our attention then, however, I will personally look into this so no repetition as such occur in future. Once again we thank you for having stayed with us and look forward to having you again someday. Tropical regards, Mila Bulai.