Dear Judy F, I would like to extend my personal thanks to you for taking the time to comment on bathroom BLACK grouting around shower room during your recent stay with us. Whilst I am pleased to see that your impressions were satisfactory in the main, I have made a special note of the point mentioned which did not meet your approval, and immediate action will be taken to rectify this. Such information is invaluable to the smooth running of our operation, and our endeavor to provide the highest standards possible. Without the assistance of considerate guests such as yourself, our task would be much more difficult. Additional, we have consulted with Engineering and Housekeeping to re-grouting with white collour all the rooms to avoid misunderstanding in futher. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. I hope we may have the pleasure of welcoming you back to the Grande Centre Point Terminal 21, Bangkok. You can visit us by grandecentrepointhotels with many special promotions and Royalty programmed. Grande Regards, Wudtichai Keawmeesri [Woody] Executive Assistant Manager Grande Centre Point Terminal 21, Bangkok.