Hi Knuddys, Thankyou for taking the time to share your experience at Oaks Grand Gladstone. I am pleased that overall your stay was good, I am however sorry you did experience some issues. There should no difference in water pressure between hot and cold water, so please let me apologise. I am most disappointed with you check in experience, we pride ourselves on great guest experiences. I am sorry this is not what you experienced. Please let me know if you are staying again, I would like to make sure you have a great stay. Regards, Gavin Hocking Hotel Manager