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Rain, followed by more rain! - Picture of Excellence Riviera Cancun, Puerto Morelos

Photo: Rain, followed by more rain!

From Review : Rain, seaweed, gales and eventually, sunshine! of Excellence Riviera Cancun
21671
Rain, followed by more rain!
Excellence Never Disappoints
Amazing 10th anniversary trip!
Lovely resort and great service
Superb as always
Wonderful & Relaxing Anniversary Trip
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Sarpal wrote a review Feb 2019
Bridgend, United Kingdom312 contributions174 helpful votes
+3
We live in Wales (UK) and are perfectly at home in torrential rain; we get more than most. However, our first full day at the aptly named Excellence was testing even for us. We spent the morning either hiding from the downpour or swimming in the Club’s fabulously warm pool. The
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Date of stay: February 2019
Response from Excellence G, Online Brand Controller at Excellence Riviera Cancun
Responded 22 Feb 2019
Dear guest, First and foremost, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your feedback with the TripAdvisor readers. We are very glad to hear from you that you liked our well-maintained facilities and grounds, the entertainment and our lovely staff, what made you had a nice vacation. However, we are sorry to read that we did not meet your expectations regarding the food and beverage area and its consistency at certain restaurants and bars. Having read some recent reviews mentioning this topic. Please, rest assured that our Food and Breakfast Manager and our Executive Chef have already received your feedback and are working in order to make any improvement needed to guarantee the satisfaction of our guests. Having read some recent reviews talking about people reserving sunbeds leaving items on them, we are fully aware of this weakness, although guests are not encouraged to reserve sunbeds by leaving their personal belongings. Therefore, we will address this issue to the correct department in order to strengthen the established policy which currently applies. It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Please, receive our warmest regards from Excellence Group.
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