Dear Guest, We are filled with gratitude for choosing to spend your first holiday in Cyprus at the Louis Phaethon Beach hotel on such a celebratory occasion. Wishing you once again a “Happy Birthday” and many more birthdays to come. We are delighted to read that you spent a great time with us and would like to take this opportunity to thank you for your encouraging highlights on our fantastic entertainers including the very talented Sam, our delicious culinary offerings, the drinks quality and selection as well as our special birthday treats. We would also like to thank you for your honourable mention of Bobby. He truly deserves this kind recognition as he is very attentive and friendly with our guests. Thank you for acknowledging his great service skills on trip advisor. Nevertheless, we are saddened to hear of the problem you experienced regarding late check-out and that our housekeeper entered the room whilst you were getting dressed. Rest assured your remarks will be addressed with the head of departments immediately and our employees in the housekeeping team will be briefed thoroughly for improvements in the future. Once again thank you for choosing to holiday at the Louis Phaethon Beach. We sincerely hope that we will soon have the opportunity to serve you again in the future. Best wishes, The Management.