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mould in room - Picture of New Place Hotel, Shirrell Heath

Photo: mould in room

mould in room
Substandard accommodation
Accomodation no better than a budget hotel chain.
Decent Gym
Child bed
Substandard accommodation
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Michael H wrote a review Oct 2012
Calne, United Kingdom29 contributions22 helpful votes
1. Rooms. The room I was in was desperate for a proper deep clean and refresh! There is ingrained dirt around the windows, and old stains on the walls. It's clear that the rooms have not been properly maintained for at least a year! There is loads of dust and fluff in the
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Date of stay: October 2012
Response from mark s, General Manager at New Place Hotel
Responded 2 Nov 2012
Dear Mr Hudston Thank you for your feedback. I am disappointed by your review especially from such a discerning reviewer. We will off course take action where possible on the appropriate points that you have highlighted. I am sorry on this occasion we did not meet your expectation. We would also urge all of our guest to report any issues perceived or real at any time day or night so we can ensure your stay with us fully meets your expectation, especially in the event that any of our standards have dropped and we can rectify to our guests full satisfaction. Kind regards Mark
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