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Pull back the duvet and this is what you see. - Picture of New Place Hotel, Shirrell Heath

Photo: Pull back the duvet and this is what you see.

From Review : A bit of a let down. of New Place Hotel
Pull back the duvet and this is what you see.
Wedding anniversary weekend
Let down
Beautiful place.. But lacking pizzazz!
Uncomfortable sleep....beautiful grounds!!!
Nice one night stay
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FREDNTUX wrote a review Feb 2019
Elland, United Kingdom58 contributions29 helpful votes
Don't be fooled by the pictures of the main house. The rooms are not in here but a short walk away. We stayed here for 3 nights on a bed & breakfast basis. On the first morning we went to breakfast we were very disappointed with the standard of food on offer. To be frank, it was
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Date of stay: February 2019
Response from normanc587, Manager at New Place Hotel
Responded 20 Feb 2019
Dear Mrs.Swallow, Thank you for your time in completing this review and for choosing to stay with us at New Place, we appreciate it. Let me sincerely apologise that the housekeeping standards during your stay were below standards and I am extremely happy you were happy with way the breakfast feedback was dealt and rectified by myself. I can rest assure we pride ourselves on the high standards, and your feedback was taken back to the drawing board and was discussed with the Head Housekeeper and Head Chef at length in order to avoid any shortcoming in future. The hotel bedrooms are situated in mews quarter and is detailed on the website , we make a conscious effort that it is clearly visible to guest while booking their stay. I have written to you on departure to apologise on the shortcomings, please contact me on norman.cardoso@newplacehotel.com to discuss the feedback further.I hope I have the opportunity to welcome you back at New Place Hotel and make your stay memorable. Best Regards, Norman Cardoso
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