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Pictures of New Place Hotel - Shirrell Heath Photos

Shirrell Heath: Pictures

Stunning Manor with the potential of becoming a 4 star property
Day off
Brides Step Father Mr Gordon Higgon) 2018
Stunning Manor with the potential of becoming a 4 star property
Day off
Amazing..
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Other Recent Reviews

Bit of a let down
October 2020
olajaay wrote a review Feb 2019
Aberdeen, United Kingdom16 contributions2 helpful votes
+4
We stayed here for a valentines treat using a voucher. The property is set on acres of beautiful land. Our first impression was ‘how is this not 4 stars?’ Especially after our very welcoming check in from John. However as we enetered our room located within a cabin like building
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Date of stay: February 2019
Response from normanc587, Manager at New Place Hotel
Responded 15 Feb 2019
Dear Olajaay, Thank you for your time in completing this review and for choosing to stay with us at New Place, we appreciate it. I am delighted to hear about the customer service delivered by John , he is renowned for it and is an asset to the team. Also it was great to read that overall you had a great stay and we strive to deliver a great guest experience. I would welcome the opportunity to understand how you booked the hotel, as we have various room types and various prices for our guests to choose from. The room you booked was a standard dbl room, and the room type booked does not have the items described such as complimentary water etc. Please can you let me know which room you stayed in, so we can review the cleanliness in the room.This is unusual and I am sorry if this is the case, my team could have immediately fixed this for you. We are here 24 hours a day to help our guests have a great stay. We thank you for your time, and please contact norman.cardoso@newplacehotel.com to discuss your feedback in more detail. Best Regards, Norman Cardoso
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