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Pictures of New Place Hotel - Shirrell Heath Photos

Shirrell Heath: Pictures

From Review : Poor of New Place Hotel
1054
Poor
Our freshly made bed
Wedding anniversary weekend
mould in room
Substandard accommodation
Accomodation no better than a budget hotel chain.
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Guests 
US$76
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Other Recent Reviews

One night stay
September 2020
rfbro26 wrote a review Sep 2018
Bath, United Kingdom218 contributions23 helpful votes
The hotel was booked almost a year in advance by a friend. The hotel has the central old section which is ok but tired but you actually stay in what can be described as tarted up wooden nissen hut. There appears to be nothing between you and your neighbors. Every conversation
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Date of stay: September 2018
Response from rnap_uk, General Manager at New Place Hotel
Responded 10 Sep 2018
Dear rfbro26, With all the positive feedback we receive, it is genuinely disheartening when one of our valued guests does not have a great stay with us. We can assure our guests of the finest products, we have daily deliveries for the wide selection of breakfast items we offer, this is also incredibly good value at £10 when pre-booked with your room. Including a wide selection of fully cooked and continental breakfast items and everything else you would expect, with section of teas and coffee and juices etc. We are sorry you did not enjoy it. The scrabbled egg is normally very good, and feedback very positive! We would love the opportunity to discuss and learn from this, we strive to make it very clear the room allocations to allow our guests to choose a room type. We have standard, classic, superior, family and twin room. They are located in the adjacent Mews. You mention that the room was booked by a friend, we are sorry that you were not aware of the room locations. We are very excited for the future of New Place and under the new ownership we have grand plans ahead... this includes the full £1.3m refurbishment of the bedrooms already completed, and looking at how we can incorporate bedrooms back into the Grade1 listed Lutyens Manor. We do appreciate all feedback, it helps us learn and get better. We have no record of this mentioned during your stay or on check out, I am sorry to be responding this way, we would have been delighted to discuss this personally and support a resolution for you. Best wishes, Richard and Team
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