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Pictures of New Place Hotel - Shirrell Heath Photos

Shirrell Heath: Pictures

From Review : Let down of New Place Hotel
1046
Let down
Wedding anniversary weekend
Service needs to improve,but spotless tiny rooms!
Service needs to improve,but spotless tiny rooms!
Wedding anniversary weekend
Poor
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Other Recent Reviews

A gem of a hotel
August 2020
Christopher G wrote a review Aug 2018
Rickmansworth, United Kingdom21 contributions10 helpful votes
We have booked into this hotel as a family after a lovely cruise. If you think you will be driving through lovely wrought iron gates up to the Manor House and checking into a boutique hotel think again. The rooms are located within the grounds annex style. We had requested a
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Date of stay: July 2018
Response from RichardNAPowell, General Manager at New Place Hotel
Responded 12 Aug 2018
Dear Christopher, With all the great feedback we receive, it is so disheartening to receive this review, but we really appreciate your time as we strive to constantly improve our offering to our valued guests. We really would love for the opportunity to discuss this personally and understand a few aspects of the feedback to help us implement changes. We would like to know how the room was booked, we try and make it really clear that the rooms are not in the Manor House. We describe room type and location with every booking agent. We would like to understand the mix up with the room, if we had had family room booked it should have had the requested beds made. I would like to know if this was an error on the part of the booking agent used, or our oversight? Bath mats are available on request, and specified in the room directory and extra towels are located in the wardrobe. The restaurant is very popular and sorry it was fully booked at the time of requesting. We are working hard on solutions for this. A brief conversation would be very useful to understand a little more of how you booked and about your stay with us. Please drop my a line anytime. Richard General Manager richard.powell@newplacehotel.com
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