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Uncomfortable sleep....beautiful grounds!!! - Picture of New Place Hotel, Shirrell Heath

Photo: Uncomfortable sleep....beautiful grounds!!!

From Review : Uncomfortable...... of New Place Hotel
Uncomfortable sleep....beautiful grounds!!!
4 star!? No chance.
Not A Great Place
More like Hi De Hi then a Hotel with shocking food and service
Uncomfortable sleep....beautiful grounds!!!
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Angmark1 wrote a review Jun 2015
212 contributions72 helpful votes
Stayed here for one night, purchased through Travelzoo, included dinner & wine. Reception is tiny, we stood for at least 10 minutes being ignored by staff who appeared to be looking for something....dispute looking at us, they didn't even acknowledge our presence!! Stayed in
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Date of stay: June 2015
Response from mark s, General Manager at New Place Hotel
Responded 19 Jun 2015
Top Traveller tip please review web site. Dear traveller I am sorry you did not fully enjoy your stay here, and disappointed to note your description. We suggest all of our guests review our website where we give a honest description supported by a site map of our Venue, this includes actual pictures of our rooms. We do understand that our guests preferences for mattresses are different, I am sorry that the mattress in 24 was not to your preference, it is not one that has been noted to change All of our bed stock are surveyed and quality tested annually by Sealy and all the beds are replaced based on the survey. Since 2014 all of the bed stock has been replaced with Sealy Posturepedic mattresses. I am sorry on this occasion you did not fully enjoy your stay, and I am very disappointed to note the perceived excessive wait times this is not indicative of our normal standards. Kind regards Mark
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