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From Review : Hotel with a history and best location in town! of Excelsior Hotel Ernst
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US$230
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+34
My check-in was pleasant, swift and the agent escorted me to the room and explained all features of the room. My room was a Grand Deluxe room in the Hansewing. It was generous in size with a comfortable bed, a working desk, an all-inclusive minibar and a good sized bathroom. …
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Date of stay: March 2018
Response from excelsiorhotelernst, Geschäftsführer at Excelsior Hotel Ernst
Responded 5 Mar 2018
Dear SwissTravelManager, thank you very much for staying at the Excelsior Hotel Ernst and sharing your feedback with us. We appreciate your comment and will be happy to share it with the whole team. We are happy to hear that you enjoyed our Grand Deluxe Rooms as well as all other areas of the hotel. We apologize for the delay during breakfast service. Please be assured that this is certainly not a standard that one can expect from the Excelsior Hotel Ernst. Rest assured that we have already spoken to the team. We do hope that we will have the opportunity to welcome you again in the future to fully convince you of our quality and service. Kindest regards Henning Matthiesen Managing Director
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