Dear MarkPP, We would like to thank you for your visit of the Excelsior Hotel Ernst and for taking the time to share your impressions with us on Tripadvisor. It makes us proud that we could convince you with our service philosophy “Your individuality is our excellence”. To all our staff it is priority to make our guests feel at home as much as possible and that is why we go for the extra step. We hope that you will have a wonderful Christmas time and we are looking very much forward to your next trip to Cologne. Warm regards, Henning Matthiesen Managing Director