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From Review : Poor Service of TRS Coral Hotel
3997
Poor Service
Spring Break!
Chambre_1005
Chambre_1003
TRS Coral Hotel
Rough start, pleasant ending
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MRTRAN211 wrote a review May 2019
23 contributions9 helpful votes
TRS coral was disappointing. We stayed at the TRS Yucatán a few months ago and it was amazing. Don’t know why the service is so bad here at the TRS Coral. The butler we had was laughable! He was never at his desk. Didn’t have a direct line to reach him. We get a
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Date of stay: May 2019
Response from RosaRivero18, Director de Relaciones con Clientes at TRS Coral Hotel
Responded 27 May 2019
Dear Guest, We appreciate the time you have invested to share your comment by this media. For us it was a pleasure welcoming you in TRS Coral Hotel ad we are glad to read that you were satisfied with the gastronomic offer, with our well-equipped gym, with our great Sports Bar and with the overall cleanliness of our facilities. Having that said, we deeply regret that the service did nit fulfill your expectations, certainly there are areas of opportunity that you have mentioned and actions of our staff that are not acceptable, and for this we offer you our sincere apologies. We will particularly continue reinforcing the butler service, so our future guests do not experience the same situations you had. Finally, thank you for recommending our TRS Yucatan Hotel, please know that you will always be welcome in our new destination of Costa Mujeres and we would love to show you the result of the improvements we are doing day by day. Kind regards, Rosa Rivero Hospitality Manager
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