Dear lloydv62, Thank you for posting your feedback through TripAdvisor. We have noted your comments regarding your stay with us. Your good comment is appreciated us on the subject of negative we will be take more attention to prevent such occurrence is not repeated, On behalf of Thai House Beach Resort and entire team staff we do apologize for any inconvenience caused and hope to welcome you back again to provide your the better service. Best regards, Jintana S. General Manager