Dear FalconVision, Warm Greetings from the Bayview Hotel Langkawi! Thank you for your comments and be assured that your feedbacks had been taken note of. Warm smiles and friendly service is our everyday policy for every one of our guests. We constantly endeavour to be sensitive to our guests’ needs and seek to meet our guests’ expectations of a good, value for money, clean and comfortable hotel, with strategic location and friendly attentive service at all time, wanting to always be your first choice. We are pleased to update you that we are currently in the midst of our progressive upgrading project to further upgrade our rooms and floor corridors to provide more comfort to our valued guests with an expected completion date in December 2017. It was a pleasure to have served you well and we look forward to welcoming you back again soon! Best regards.