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Av. de los Cocoteros, Lote Hotelero G, Flamingos, Nuevo Vallarta 63732 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#4 of 6 hotels in Flamingos
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Travellers' Choice
The 24-hour All Inclusive Hotel Riu Palace Pacifico opens all year round and located in Banderas Bay in Riviera Nayarit on the Pacific coast of Mexico. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The location is ideal due to its proximity to Puerto Vallarta Airport PVR (13 km) and Bucerías (2 km) and invites you to explore the area. The hotel has 445 cozily furnished rooms with free Wi-Fi and offers many amenities. Relax in our spa, or get in shape at the gym. 1 outdoor pool, 1 children's pool. Day and evening entertainment, as well as the Pacha discotheque in the neighboring Hotel Riu Jalisco or Hotel Riu Vallarta. For lovers of gastronomy, we offer live cooking stations at our main restaurant, Japanese and Mexican, Krystal restaurants and Steakhouse, as well as 5 bars.
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Room features
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5581Reviews1422Q+A100Room tips
Traveller rating
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Popular mentions
RH S wrote a review Yesterday
Kingwood, Texas66 contributions9 helpful votes
+1
I went with my wife at the beginning of March. The place was fantastic. We had the jacuzzi suite on the balcony on the top floor, and it was worth it. Such a romantic way to spend an evening in a hot tub right there by the ocean. The view was great. The staff was all friendly, helpful, and responsive. The entire place was clean, and I had no worries about Covid. The staff all wore masks and guests almost always did as well. The food was great. A large breakfast variety, a good lunch, and great dinner choices. The Mexican restaurant was fantastic, and the beef tenderloins were very good. The pool was fantastic and staff in masks outdoors was always bringing us margaritas or pina coladas. Then you could go down to the beach and the sand was perfect. And during Covid, the place was not full, so this goes down as one of my favorite relaxing trips. I recommend this place for sure.
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Date of stay: March 2021Trip type: Travelled as a couple
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Robin R wrote a review 13 Jun
1 contribution
Impressed by everything. When I went, the minibar had water and non-alcoholic beverages, but no liquor. I did not ask about that, but I believe that it was due to the COVID protocol. Main and specialty restaurants were very good, except for the Japanese "Kyoto" which was terrible. Room were clean, bed was comfortable, but pillows were a bit too small or thin. Other that those relatively small points, I enjoyed my stay very much and will definitely go back.
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Review collected in partnership with riu.com
Date of stay: June 2021
Value
ur_question.prompt.11
Location
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userrating.prompt.190
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OnAir563129 wrote a review 6 Jun
1 contribution1 helpful vote
When we arrived, we noticed that we were not getting what we had agreed and paid for. We booked through Delta Vacations in October 2019 and spent $ 25000.00 to take all our children, their spouses and grandchildren (24 people) to celebrate our 50th anniversary. Due to Covid 19 it was twice delayed. We had originally booked at Iberostar, but that resort cancelled our reservation 4 weeks before the date of our arrival due to other priorities. Delta Vacations then booked us at the Riu Palace Pacifico. I had many questions and concerns about rooms, kid friendly and the vendors. We were told by our travel agent that Delta Vacations new arrangement with this resort would accommodate us just as well and was very kid friendly. Problems we encountered: We originally had booked for an ocean view, but all rooms ended up with a view toward the center of the courtyard. Sleeping accommodations were inadequate. Our single daughter and her two sons should have had two full size double beds and an additional roll away bed. What we received was a room with only 2 small “double” 49-inch beds. There was not enough room to sleep them. After calling the front desk they were told no roll-away bed was scheduled, they then made multiple requests before a roll-away was finally brought to the room after 10:00pm. Our daughter and her husband should have had a suite with one king size bed and two double beds and a roll away bed. They got one room with two small 49” wide double beds and their children were in another room with two small double beds and the requested roll away bed never came. They shared a space of 8 feet wide with a crack in the middle. One boy 15, one girl 20 and one girl 14 for 4 nights. This is unacceptable. Our son and wife should also have had a suite with a king size bed and two regular double beds with an additional roll away bed. They also got two separate small double beds in one room for the parents, and the three sons (9,11,15) were around the corner in another room away from their parents with two small double beds and again no roll away bed. After two days they became upset and insisted the front desk do something and were able to move the boys in another room next to their parents. For our other daughter and her husband and their four sons I had also booked a suite with a king size bed and two regular double beds and two roll away beds. Instead, the parents had two small double beds in one room and the 4 boys had another separate room with two small double beds and again no roll away beds. These rooms had also separate entrances and were not joined as was originally promised. We booked as a family but were placed separately throughout the resort. It was very inconvenient for us to do activities together when separated as we were. We were guaranteed that the Riu Palace Pacifico was “kid friendly”. There was nothing for the children to do except be in the big pool or go to the beach, where they spent most of the time. I was also guaranteed that there would be no peddlers on the resort to disrupt our experience, and it was roped off. That is not correct. We spent a lot of time at the beach, and I noticed there were signs designating the property line boundary and specifically stated that street sellers were not to enter the resort area. This signage was ignored to the point that we were asked to purchase their wares on average every 5 to 7 minutes breaking Covid-19 restrictions. (Sunglasses, clothes, hats, rugs, bracelets, silver fishes, stuffed animals etc.) The most disturbing was one family of sellers with 7 or 8 children, ages 2 to 16 flogging their stuffed animals for each day we were there. Held their meeting spot and parked between us and the ocean view for most of the day. Their meeting place was about 25 feet from our lounge chairs, and they would send the children to walk in between the guest to show us their wares. At one time I was watching my youngest granddaughter, 7-weeks old, she was asleep in the little bassinet beside me, when the three youngest children of the peddler family came without masks right next to the basinet (18” away) and started looking at the baby and showing the stuffed animals. I don’t blame the children but the property management. It was very upsetting for me. We were wearing masks and keeping our distance and the resort is not doing anything to keep sellers unmasked off private property. The most disturbing to watch was this family sat 25 feet away from us, the mother and 4 little girls took their straw hats off to check their hair for lice. About the only positives we could give was the Buffett and the specialty restaurants were good and other than the generally unresponsive front office, other employee efforts we received was courteous and made us feel comfortable. Because we wanted our children to celebrate with us and we had invited them, they did not complain and made the best of it. I am very frustrated and saddened that what we got and what we expected were so different. I cannot give Riu Palace Pacifico a positive review.
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Date of stay: May 2021
Location
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Room Tip: Other than getting a king size bed, which are limited, the options are poor.
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1 Helpful vote
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Pacifico
Responded 1 week ago
Dear Guest, Thank you so much for your feedback regarding your recent stay at Hotel Riu Palace Pacifico. Our goal is to provide a great experience for all visitors to the hotel, so that we are certainly sorry that you did not have an enjoyable stay, and we regret to hear of the incident you experienced with your third party booking. Please accept our apologies. We assure you these issues are not indicative of the high standards that we strive for. Your opinion is very important for us, but your review is anonymous so we are not able to track your case or understand what went wrong. Please, if you would like to explain any issues thoroughly, please do not hesitate to reach out to your travel agent Delta Vacations with any concerns so we can do a proper follow up. We do appreciate you staying with us and regret that we did not leave you with a positive impression. Hopefully we will have the opportunity to welcome you back in the near future so we can prove this was an exception! Warm regards, Hotel Riu Palace Pacifico Online Reputation Manager
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jrw1014 wrote a review 5 Jun
Dallas, Texas1 contribution1 helpful vote
The staff is exceptional from Denisse at the front desk to Bruno at the pool to Sam at the buffet. And I can't forget Yaki in the Toscano restaurant. I wish I could remember other names but everyone was above and beyond sensational. Everywhere we looked someone was cleaning their assigned area, very impressive.
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Review collected in partnership with riu.com
Date of stay: May 2021
Value
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userrating.prompt.190
1 Helpful vote
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Pacifico
Responded 5 days ago
Dear guest, Thank you so much for your outstanding review! We are really happy to hear that you had such a nice time during your stay with us! We all look forward to welcome you back soon! With our best wishes we remain, Hotel Riu Palace Pacifico Online Reputation Manager
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Ckh3901 wrote a review 3 Jun
Saint Joseph, Missouri1 contribution2 helpful votes
Very clean resort and fast friendly service. We are looking forward to our next stay. Everything about this resort is perfect. The staff is exceptional. There is always plenty of food to choose from and always delicious!
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Review collected in partnership with riu.com
Date of stay: May 2021
Value
ur_question.prompt.11
Location
Cleanliness
Service
userrating.prompt.190
2 Helpful votes
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Pacifico
Responded 1 week ago
Dear Guest, Thank you so much for the compliments! It is truly amazing to hear that you have enjoyed your recent stay and we are pleased that our delicious food and friendly staff were to your liking. Your recommendation and feedback mean a lot to us and we hope to have the pleasure of seeing you again soon! With our best wishes we remain, Hotel Riu Palace Pacifico Online Reputation Manager
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PRICE RANGE
US$167 - US$376 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu palace pacifico hotel riviera nayarit, riu palace pacifico nuevo vallarta
LOCATION
MexicoPacific CoastNayaritRiviera NayaritNuevo VallartaFlamingos
NUMBER OF ROOMS
445
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Frequently Asked Questions about Hotel Riu Palace Pacifico
Which popular attractions are close to Hotel Riu Palace Pacifico?
Nearby attractions include Nuevo Vallarta Beach (5.1 km), Santuario de Cocodrilos El Cora (2.2 km), and Estudio-Cafe (6.3 km).
What are some of the property amenities at Hotel Riu Palace Pacifico?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Riu Palace Pacifico?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Riu Palace Pacifico?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Palace Pacifico?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Palace Pacifico?
Conveniently located restaurants include Insu Sky Bar, Sabrosa Italia, and Bistro Bleu.
Are there opportunities to exercise at Hotel Riu Palace Pacifico?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hotel Riu Palace Pacifico have an airport shuttle?
Yes, Hotel Riu Palace Pacifico offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Riu Palace Pacifico?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Riu Palace Pacifico offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.