I went this hotel 1/5 july and we always go kids club and anara . Anara is a profossenial and great person my daughter loves so much her always doing activities playing and more i fell like my home thank anara so much and also all of hotel staffs are great pelin fırat.
It has been two years in a row that we go to six senses Kaplankaya. We had such a great time with my wife and our two kids (7 & 11). Everything is just amazing. It is a perfect time to enjoy the sunny weather and the sea is still really warm. Food is great, especially the breakfast! What we like is that people make you feel special and our GEM Ugur was trully amazing and will do anything to make your holidays unforgetable. This is the kind of place where you feel like you are alone. The hotel has so much space that you almost don t see anybody else. Last thing, the spa is just amazing!
Dear team, a huge thanks once again for this amazing holiday here in Bodrum, TR. Also I would like to mentioned: a special thanks to the team at Wild Thyme Restaurant which is Pan-Asian Kitchen. Especially Eray from the restaurant side and Yagiz from the Bar side and young Mirac as well. These wonderfull guyz makes something that better than anyone else. Thanks guyz!
The hotel is understaffed, thus, you get low quality service. No valet at the entrance, you wait at the reception until someone notices you, no beach bar service at the family beach after 5pm, 1 person serving in the main beach bar, you always wait for the buggy for min 15-20min, the room is not cleaned before 3pm, at the anhinga beach no towels and no service. You are served from the restaurant nearby although there is a beach bar...The best part, after you give your feedbacks, someone gets back to you after one week saying that they'll pass the information to the relevant responsible...What a unique experience!
After staying sometime at Caresse in Bodrum, we decided to explore Six Senses Kaplankaya for the first time.Considering top level hotels in Bodrum such as Caresse, Mandarin Oriental and The Edition, we arrived at this hotel with a very high expectation.When you walk into the hotel, an amazing view just welcomes you. Beaches and coastlines are beautiful. The rooms are pretty modern looking. The reason we all shop at Amazon in the US, is because of it's excellent customer service. We know that if we don't like a product, we can easily return it. We feel that Amazon has our back.When you step into luxury at Six Senses, you'd expect the same level of customer service. Unfortunately, the service we've experienced so far is not at the same high level.There are two beaches at this hotel. One of them is called "Family Beach". Because we have two little kids, we decided to go to the family beach side earlier in the morning.It was really beautiful. The sea is clean. You can see lots of fishes while swimming. Most importantly, the kids were having a great time. The family beach is a bit far from the hotel.It's a bit difficult to walk with two little ones. So we called a buggy cart service to take us. It gets very hot in the afternoon there. Despite our several calls, the buggie didn't arrive for almost 40 minutes.Just picture us in that heat with two little ones and a pregnant woman. We felt a few cases like that where there is some sort of disconnect between departments and lack of excellence in each step that we were hoping for.Six Senses brands itself as a hotel brand that values "sustainability". Sustainability has always been a core factor in our family values. We try to educate our little ones to help us build a sustainable feature.That said, sustainability is not only about recycling or using environmentally friendly materials. It is also about not allowing food waste. When we were having breakfast in the morning, our kids didn't eat much. So my wife called the waitress to ask for a to-go-box just so we'd try to feed the kids with those remaining croissants on our table. We are used to ordering to-go-box in America.It allows us not to waste any food if there are any left-overs. The waitress told us that she can't do that. My wife and I were just looking at each other to figure out what just happened. Instead of wasting all the remaining croissants, she basically rejected giving us a to-go box for our kids. There are a few different restaurants and the food was alright overall. The main restaurant at the hotel has a good view. But there are a lot of "flies" that makes the food experience a bit uncomfortable.We also visited an Asian restaurant for lunch. It was pretty good overall. There was a young waiter who was very friendly and tried to accomodate all of us well. He was very polite. We initially booked this hotel for 3 days and we changed our mind last minute and extended it to 5 nights before arriving at this hotelsince we were under the impression that the experience would be excellent here. After staying our first night, I felt that one of my kids is not feeling that great and my sister-in-law is pregnant and we were discussing the idea that it would bebetter to go back to Istanbul one or two days before our check-out date at this hotel just so we would have enough resting time before flying back to Los Angeles. So we wanted to see if the hotel refunds those 2 nights or at least give my brother credit just so he can use those 2 days with his wife sometime later in the future. I talked to the Assistant Manager, Ismet, who was friendly. But he is one of those guys who doesn't have the authority to make the final decision. He said that he can not accommodate our request. Then I spoke with the main manager, whose name is Emre. When I pointed out the reasons why we would like to check-out earlier, he simply gave the "corporate talk". You know those "rules and policies" etc. As soon as someone starts bringing up "company policy", or "hotel policy" as an excuse, you know that they won't be addressing your request. I told him that I understand the policy you may have but what about "customer satisfaction"? What about trying to address the customer needs just so the customer leaves the hotel with a very positive brand image and shares that image with lots of people. Unfortunately, he didn't seem to care. Offering the best customer service and making it one of the brand's main values always comes from higher-ups. If the higher-ups don't take it seriously enough, the lower levels can not provide that quality service. That is why, we know Jeff Bezos did a great job with that. Hopefully, this "luxury!" and "sustainable!" hotel brand will improve it's customer service in the future. I will provide a more detailed report along with pics after we check out. stay tuned.…