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The hotel is poorly maintained and the service level is very low. They could not cater for the number of guests and we were left waiting for ages to be served and they ran out of red wine. The rooms did not consistently have the...More
This is a gem. Clean, beautiful, modern. Very comfortable beds and pillows. Super nice shower. Thanks to Quincy, KG and the sjef that can make his body barman sometimes!
Please management- stock up! You cannot let the bar stand for 30min when the barman needs...More
An unplanned stop in Phalaborwa landed us in this hotel. Although it meant getting lost three times to reach it despite GPS, once you're there, it's a real WHOWWW.
The hotel is associated with a mining corporation in town, and while we were there, no...More
Lovely setting with beautiful animals around Lovely setting with beautiful gardens Good food with good service Lovely golf area with a well lit gardens Busy with renovations and lots of improvement Settings and reception are well designed
decent rooms good sized. large shower and bath. chalet style. there are alot of monkeys .the pool area is awesome with a good bar. restuarant must have had better days in the near past. the supper was not good but the breakfast decent enough not...More
Response from HansMerensky | Property representative |
Dear Mr Mashaba. On behalf of Hans Merensky Hotel & Spa we would like to apologise for the incident that you had at our hotel during your stay. We would like to address this incident in a proper way and would like you to... More
Dear Mr Mashaba. On behalf of Hans Merensky Hotel & Spa we would like to apologise for the incident that you had at our hotel during your stay. We would like to address this incident in a proper way and would like you to contact us so that we can understand what happened and to make sure that this never happens again. Regards - Marketing Manager Hans Merensky Hotel & Spa