The Lake View Toya Nonokaze Resort
29-1 Toyako Onsen, Toyako-cho, Abuta-gun 049-5721 Hokkaido
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US$232
Free cancellation until 02/04/23
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About
#1 of 17 hotels in Toyako-cho
Location
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Service
Value
The lake view TOYA no Kaze Resort is located along the lake. You can enjoy Toyako from everywhere in the building. At the restaurant, we offer dishes using nearby ingredients.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Sauna
Free breakfast
Karaoke
Free shuttle or taxi services
Conference facilities
Parking
Wifi
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Complimentary tea
Vending machine
Shuttle bus service
Banquet room
Meeting rooms
Spa
Hot spring bath
Massage
Open-air bath
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shops
Dry cleaning
Laundry service
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Room features
Air conditioning
Safe
Telephone
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Bath / shower
Hair dryer
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Languages Spoken
English, Chinese, Japanese
Location
88Good for walkers
Grade: 88 out of 100
35Restaurantswithin 0.5 km
10Attractionswithin 0.5 km
Contact
29-1 Toyako Onsen, Toyako-cho, Abuta-gun 049-5721 Hokkaido
Name/address in local language
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1002Reviews38Q+A69Room tips
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The hotel located in the most amazing location, in front of the lake TOYA. Breath taking view from the lobby glass. Hotel staff are well trained and helpful. We stayed in a Japanese style lake view suite, its the end room of the hallway with the amazing lake view. However, the bathroom is way too small, dark and outdated, it's beyond horrify! Shocking feeling. Hotel has a public bath with the lake view, also a private bath can be book at the check in, cost $35 AUD for 50mins, its worth it, will recommended. However the spa treatments are very average, its very difficult to communicate with the staff due to language barrier, not recommend. Hotel breakfast and dinner are incredible. Many options, tasty and fresh ingredients. However, there are not enough of staff for cooking, often found empty plate with no food, and not enough staff to run the floor, to clean the dirty dishes and supply the fresh one out. Honesty, the hotel has so much potential, but definitely needs an urgent renewal. Until then, this resort would not be my first choice to go back.…
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Date of stay: February 2023
Value
Location
Service
Room Tip: to avoid the Japanese style lake view suite, not worth the money
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We stayed at the resort for 3 days & 2 nights from 8th to 10th April. Overall stay was great. Below points that we’d appreciate: *Great onsen, its very clean. One of the best we had. *Breakfast had enough varieties for us especially a family with children. *Room was clean especially as we expected. *Staffs were friendly and very accommodating. *Dinner was fine. Thank you for a special sashimi plate on the eve before we left. *Omotenashi was done nicely and appreciate for the kind attention when My son fell down into fountain pont and he got his shoes and clothes wet. Your team had these items dried when we arrived in our room. Some points we’d like the management to improve: *A signage/blocking line to be in placed in front of the pont if the fountain is off to avoid any accident. *Kids yukata were only provided on the following day. It should be there upon arrival *Dinner menu should be different everyday. *Hand sanitizer should be placed near massage chair. Thank you for great service and for sure we will come back again. …
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Date of stay: April 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We literally splurged for a night stay in this resort. Cost us quite a bomb in our opinion. There was nice view, fireworks view from the comfort of our bed was awesome. Ample space in the room as well. However dinner was soso, we were abit disappointed with the selection, didn’t taste as good as we had expected. Wifi was also weak in the room One thing to rave was definitely the rooftop open air hot spring bath. The view was breathtaking. Was regretting why we didn’t explore the rooftop spring bath first. Once in a life time experience!
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Date of stay: October 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I live in Hokkaido and wanted a staycation by the lake for my wife's birthday. We travel international regularly with 2 kids and are pretty easygoing. Our experience at Lake View was massively disappointing and some of the worst service I've experienced in Japan during my 7 years of living here. - Firstly there is no exterior signage in English whatsoever, only calligraphy style kanji so locating the right hotel was difficult from the main street - Check-in man spoke to me in Japanese for 10 minutes, and after I struggled using google translate and aksing my wife for help, he decided to to break into perfect American English. Why didn't he speak English from the beginning it is baffling to me as a Westerner and I was visibly struggling to fill out forms in Japanese - I messaged hotel earlier in the week to arrange a birthday cake or dessert for my wife but this was never recorded. I asked staff if they could just ask the kitchen nicely if they can do anything happy to pay a premium and he flat out refused to even call the kitchen to see if it was possible - he kept repeating they need 3 days notice and would not even put in a request even after I showed him my sent emails with the request from the week before. I have honestly NEVER had such disgraceful service like this anywhere in the world. - Hotel charged me for 4 adults when we had adults and 2 kids, the staff at check-in said they would refund the difference at check-out. Upon check-out a different staff member said rudely their policy is no refunds after payment and refused to make up for the overpayment. Unreal. - We were never supplied any kids slippers or yukata to wear around hotel and staff seemed happy to observe by 4 and 6 year olds stumbling around the hotel in adult slippers and never offered to rectify. There was no kids supplies of any kind only adults sizing - Check-out we were charged onsen tax which is fine. The laminated notice they provided at check-out said 150yen each. After handing over cash she said no actually its 300yen. Baffled I said it says 150 on the sheet right here you just gave me. She said that is wrong and needs to be updated. OK. - We were early to the buffet dinner and with plenty of window tables free overlooking the lake I asked if we could sit at one. The waiter staff said no they are full when clearly the tables were empty!? He sat us in the main area right next to the food area in a high traffic area. During our meal I saw other families and couples seated in the good spots after us so clearly they were no full. Maybe my yukata was tied on the wrong side. - Hotel guide we were given said fireworks were on at 8:45pm. After 9pm rolled around I called reception and they said fireworks are cancelled until July even though room guide says they start in April. No big deal but feel as an main area attraction this perhaps could have been communicated at check-in. - No ice or vending machines at hotel which is normal for even the most budget hotels in Japan - you need to walk a few blocks to convenience store. - Luggage trolley was never collected and sat outside our room for the duration of our stay. All in all, considering the great reviews I was surprised at the low level of guest service and poor treatment of my family. Felt mis treated from the get go and it lasted to the end. Maybe staff are coming back from covid leave and forgot how to treat customers. To be fair, the onsen is nice and food is OK, but plenty of other options around the lake that might value non-japanese guests and treat them with same basic respect and fundamental hospitality. Ryan…
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Date of stay: June 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We had two nights here, in a private onsen room on the top floor. Marvelous. They are strict on check-in times so be ready for that. The welcome Haksup juice is delightful. The room was big and clean with wonderful views. We caught the Donan bus from Rusutsu and walked to the hotel. Buffet dinner and breakfast were included in our package. Lovely food, with a great variety. The staff, particularly Rem San, were so good. It's easy to catch a bus to Mt Usu. The stop is 100 m from the hotel. The Illuminated Walkway (winter) is lovely, and Lake Toya cruise is fun and quirky.
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Date of stay: January 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
+1
Loved this resort so much💕. Friendly and helpful staff particular Sege San who served us French dinner and breakfast (superb meals) and Kaori San who sent us off on the bus after we checked out. Thank you so much! Hoping to come back soon😘
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
If your budget stretches, this hotel is tremendous. Boasting glorious views, an excellent spa, and a brilliant restaurant / buffet, I highly recommend Nonokaze. Further, the rooms with an in-room onsen are also lovely. The hotel is also a convenient base for exploring the lake and the cafes in town if you want to have lunch out. One of the best reasons to visit is a cycle around the lake, and we can recommend the Yama bicycle hire (opposite the bus terminal on the main "route 2" road, it is on google maps). The owner does not speak a lot of English, but has good signs and the bicycles are in excellent condition - something that is often hard to find in Japan. Prices are accordingly a little higher than other places, but for the 40km ride around the lake (which is pretty flat) it is really worth it. Is the ride worth doing? Yes - it is a lovely half day activity. Downsides? Not many. The only reason I would not rate this "Excellent" is that it is not cheap. But the service is very good - for example the way that the car parking worked was smart - leave the car, and on checkout it is already out and in the small front car park ready for you.…
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Date of stay: July 2019
Rooms
Service
Sleep Quality
Room Tip: Higher the better
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We stayed at this Onsen resort back in August 2019 when we did an overnight trip to Lake Toya in our 10 days Hokkaido trip. We love the floor to ceiling window where you have a panoramic view of Lake Toya, and a front row seat for the fireworks at night. We also love the top floor outdoor onsen especially early in the morning to admire the lake view while soaking in the hot tub. The buffet breakfast offer a wide selection of Asian and Western dishes. We also enjoyed the dinner buffet during our stay. There's not much to do outside of the resort as the town itself has a few shops here and there, and that's about it. An overnight trip was more than enough for us. We took a shuttle bus back to Sapporo and the staff all lined up and greeted us on our way out of the driveway.
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Date of stay: August 2019
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Second time to Lake View Toya Nonokaze and I loved how everything still manages to work seamlessly!! The entire stay felt so relaxing! Highly recommend to upgrade the meal plan to the Japanese Kaiseiki (multi course), it’s a little expensive but definitely you get to experience more of the Japanese “omotenashi” , views from the room were superb unblocked views of Lake Toya and the rooftop onsen is a must try, you soak yourself in hot onsen, with the snow coming down on you above, simply amazing!! Thank you!
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The front desk is rude, extremely unhelpful. We tried to ask for help to make reservations for restaurants and they refuse to help with a horrible attitude. Room condition: 4/10 Lobby condition: 8/10 Food quality: 3/10 Service quality: 1/10 Overall: not recommended
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
US$259 - US$324 (Based on Average Rates for a Standard Room)
LOCATION
JapanHokkaidoAbuta-gunToyako-choToyako Onsen
NUMBER OF ROOMS
166
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Claim Your ListingTHE LAKE VIEW TOYA NONOKAZE RESORT - Updated 2023 Prices & Onsen Hotel Reviews (Toyako-cho, Japan)
Frequently Asked Questions about The Lake View Toya Nonokaze Resort
Which popular attractions are close to The Lake View Toya Nonokaze Resort?
Nearby attractions include Toyako Gurutto Chokoku Park (0.04 km), Hokkaido Toyako Summit Memorial Museum (0.4 km), and Toyako Mt. Yotei Viewpoint (0.4 km).
What are some of the property amenities at The Lake View Toya Nonokaze Resort?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at The Lake View Toya Nonokaze Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Lake View Toya Nonokaze Resort?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Lake View Toya Nonokaze Resort?
Yes, free parking is available to guests.
What are some restaurants close to The Lake View Toya Nonokaze Resort?
Conveniently located restaurants include Boyotei, Hydune, and Sobakura.
Are there opportunities to exercise at The Lake View Toya Nonokaze Resort?
Yes, guests have access to a sauna during their stay.
Does The Lake View Toya Nonokaze Resort have an airport shuttle?
Yes, The Lake View Toya Nonokaze Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Lake View Toya Nonokaze Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does The Lake View Toya Nonokaze Resort offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Lake View Toya Nonokaze Resort?
The staff speaks multiple languages, including English, Chinese, and Japanese.