Melia Cayo Guillermo Hotel
67210 Cuba
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About
#7 of 12 hotels in Cayo Guillermo
Location
Cleanliness
Service
Value
Cayo Guillermo is located one of the most beautiful and white-sandy beaches with more than 1300 palm trees, and swept by very transparent waters. The area was an inspiration for Ernest Hemingway, and fishing the great blue river, always on his Pilar Yacht, he created part of his work. The hotel is perfect for couples and families but also for diving, fishing. We also organize the wedding of your dreams in this paradise.
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Property amenities
Free parking
Paid internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Internet
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Snorkelling
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Fishing
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Banquet room
Meeting rooms
Full body massage
Head massage
Salon
Concierge
Shops
Sun loungers / beach chairs
Sun umbrellas
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Family Resort
Languages Spoken
Spanish
Location
40Car recommended
Grade: 40 out of 100
3Restaurantswithin 10 km
4Attractionswithin 10 km
5808Reviews582Q+A100Room tips
Reviews
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We feel very happy to have visited this hotel, everything here has been really nice, good service and good attention. We cannot complain about the quality and variety of the food that we have received. In terms of drinks and cocktail preparations, all very good. When we compare everything that we experienced here with respect to other hotels in which we have been in Cuba, it really is much higher in service, attention standards. The beach is beautiful, the pool is very clean and welcoming, and the room is impeccable. This is the place where we would like to return once more.We want to thank to Yanquiel the Prince, Gippsy, the girls and guys at the lobby bar, and the entertainment team for having been so kind with us and making us live experiences. We will come back.
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Some things by looking at the reviews,never change.Old run down moldy hotel in need of major repairs or even better-tear it down and start over.Shame on Melia for advertising this dump as a 4-5 star.We were 10 year Melia Hotel customers but never again will i give them my hard earned money.Lack of good service,lack of drinks,lack of toilet paper,lack of a.c,lack of running water,lack of bottled water,ect.Nice beach but location is in no mans land and not much to do in this area.My recomondation is save your money and avoid this hotel or any other run by Melia,don't seem to care much but taking your money.Satifaction ''not'' guaranteed.
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Date of stay: December 2019
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 Helpful votes1 Repost
Helpful
Response from Carlos Martínez-Almoyna Jensen , Director General at Melia Cayo Guillermo Hotel
Responded 27 Dec 2021
Hello Sreylf: Thanks for your comments, and we also appreciate your suggestions, which we will solve in order to provide a much better service. We regret the inconveniences suffered, and as I said we will solve them so that you can trust our product again. Likewise, we encourage you to return with us to restore your confidence, if you choose ... We are waiting for you !! Best Regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A group of us just came back from Melia Cayo Guillermo. It was a fantastic trip. The place is beautiful & relaxing. The staff was kind, professional & helpful. The entertainment was top notch, the best I have seen in years, very talented group. We would definitely go back to this place again. Also the food was very good & the desserts were outstanding. It was a joy to stay there for two weeks. Cheryl & Gerry Duffy
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Date of stay: March 2020
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
5 Helpful votes
Helpful
Response from Carlos Martínez-Almoyna Jensen , Director General at Melia Cayo Guillermo Hotel
Responded 21 Dec 2021
Hello S8552DFcheryld: Thank you very much for your comment, we work so that the client enjoys and especially that he feels comfortable and at home. For us, it is a pleasure that our hotel has been to your liking, especially that you enjoyed the activities that we had prepared for you. Thank you for recognizing the work of all our staff, especially that of the animation team, to all of them we will send your comments. We exhort you to follow us on our social network Facebook, so that you are aware of the updates and activities that take place in our hotel. we're not Meliá now but you can find us like Camino Del Mar Cayo Guillermo See you soon Carlos Martínez-Almoyna Jensen Director general / General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
3rd stay at this resort and never a disappointment!! Its a smaller intimate resort with great management and staff who are always around and asking if you need anything. Very friendly and make you feel part of a family.. lots of upgrades and renos being done which is very nice to see. The food was amazing, yes you read that right-The a la cartes were great and the buffet had build your own pizza, the newly rebuilt beach Rachon had fabulous food, our group loved the calamari. Lounge has fab cappacinos and Irish coffees. Yes the rooms are a little dated, but they are clean and working, have a great view and some towel and blanket art always awaits you. Clean is more important than decor. check in was good, they accommodated a special request. The beach is the best.. white fine sand, the pier is great, always fishing going on. Can get a little windy some days but if it's an annoyance to you, you head up to the pool.. I'm hoping to do a family trip here for Christmas that is how much I love this resort and would highly recommend it. Keep up the great work MCG, see you all again soon!!…
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Date of stay: March 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Carlos Martínez-Almoyna Jensen , Director General at Melia Cayo Guillermo Hotel
Responded 27 Dec 2021
Dear Dear Paulette46 Thank you very much for your nice comment about our resort. We're very glad you had a great time with us and you met a lot of people here that made your holidays very special. I will pass your comments to our team, they will be very happy to hear this. You will be very welcome at the hotel any time you wish until then all our best wishes Regards General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First time to Cuba, and not the last! A nice sized resort (not too big & not too small) with nice grounds. What can you say about the beach? Just incredible! The staff are friendly and even the local cats. Edel & Maravaella in the buffet dining were wonderful. Our chambermaid Niurka always surprised us with towel sculptures. The evening entertainment was different every night and the musicianship was incredible. The resort is in relatively good shape but could use some TLC to brighten things up. I would certainly return as my wife and I enjoyed ourselves.
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Carlos Martínez-Almoyna Jensen , Director General at Melia Cayo Guillermo Hotel
Responded 27 Dec 2021
Hello YULGreg, Thank you for your comments, We're glad to know that our hotel has been to your liking and that you made a positive discovery, that comforts and rewards us. We hope you visit us again and this time as your first choice, we will be happy to see you again. We will welcome you with pleasure and will therefore have the special attentions that characterize us ... We will let or team to know about your comment, they will be pleased!! We invite you to visit us again!!! We are waiting for you !! Best regards. General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our first time staying at Melia Cayo Guillermo and our first time in the Cayo area. We had the best Cuba Vacation Ever!! We were there March 9th to the 19th 2020. The moment you arrive you become captivated by the entrance and lobby. Absolutely beautiful. The staff were all amazing, we especially note that the front desk staff were very accomodating, Eduardo was superb and managed to swith us to an upgraded room on our second day there. Every day we saw him he always had a smile and checked with us to ensure all was okay. All of the staff working at the pool snack bar were wonderful. What a fun group of people they were. They were always singing, laughing and provided great service. We also appreciated that we could get a later breakfast at the pool snack bar. The lobby bar was okay, we found the staff to be less friendly and it lacked the welcome feeling ambiance. We often felt it was inconvenient to serve guests. They do make a fantastic Spanish Coffee though!! We found the food to be very good, there was always something on the buffet to enjoy. Edel was our most favorite at the buffet, always smiling and ensuring we had everything we wanted. Our room was spacious, clean and very comfortable. We slept very well. ( we had a jr suite,) The mini bar was stocked daily and the maid folded our towels into swans every day The beach, well it is fantastic, crystal clear water, plentiful palapas for shade and lounge chairs. Not once could we not get a lounge in the shade. The pool is beautiful and again there are plenty of poolside lounge chairs. This is a smaller resort with just over 300 rooms which is what we like, yet it seems spacious. The gardens are gorgeous and give you a nice place to walk and just take a moment. We are both in our 60's so we truly appreciated the resort size and the layout. I can't say enough about this resort and we look forward to returning hopefully next year. And a huge shout out to Carlos, the General Manager. This gentleman really cares about the guest experience.…
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Date of stay: March 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Carlos Martínez-Almoyna Jensen , Director General at Melia Cayo Guillermo Hotel
Responded 21 Dec 2021
Hello Kaileegirl: Thank you very much for your comment, we work so that the client enjoys and especially that he feels comfortable and at home. For us, it is a pleasure that our hotel has been to your liking, especially that you enjoyed the activities that we had prepared for you. Thank you for recognizing the work of all our staff, to all of them we will send your comments. We exhort you to follow us on our social network Facebook, so that you are aware of the updates and activities that take place in our hotel, We're not longuer meliá but you can find Camino Del Mar Cayo Guillermo, there are all the updates there. have a greate day!! See you soon Carlos Martínez-Almoyna Jensen Director general / General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here from march 11 to march 17. The grounds are amazing and the beach and water was fabulous. The food was very good for cuba and enough warm. Some rooms are dated but very clean and confortable... I would recommend to everybody!!!
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Director_GeneralMCG, Director General at Melia Cayo Guillermo Hotel
Responded 23 Mar 2020
Hello X2183BSkevinj: Thank you very much for your comment, for us it is a pleasure that you have chosen us as your holiday destination and know that you enjoyed all the activities you had in mind. Thank you very much for your personal recommendation and we are waiting for your next visit. Until next time... Carlos Martínez-Almoyna Jensen General Manager / Director General
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I just love Melia Cayo Guillermo, definitely will come back!!the hotel very nice,clean,the food good,the people amazing! !!!the most beautiful beach,the pasarela,I loved it the most!the front desk service very helpful,the buffet people very nicee,just loved their service!!thank you Mcg
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Director_GeneralMCG, Director General at Melia Cayo Guillermo Hotel
Responded 19 Mar 2020
Hello 75dianalauram: Fist all, thank you very much for you comment, it´s good to know that our hotel was the special place for you and felt welcomed. Our reason for being is to make customers feel at home and feel satisfied with the service provided. Thanks for recognize our staff, that is well trained and professional, and thanks for your personal recommendation!!! we will wait for you, it will be a pleasure to have you back !!! Thanks for choosing us and follow us on our social networks and you will feel a little closer to us. We hope to see you soon here, to enjoy a wonderful beach and again have an excellent time. See you soon Family!! Best regards. Carlos Martínez-Almoyna Jensen Director General / General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
we enjoyed all aspects of our stay at MeliaCayi Guillermo. our room was spacious and very clean. The beach was beautiful. the food was good with lots of chois, and the staff were friendly and helpfull. the evening shows were fun to see. we had a relaxing and a great holiday... we will return soon
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Director_GeneralMCG, Director General at Melia Cayo Guillermo Hotel
Responded 17 Mar 2020
Hello stevepL8942XY: Thank you very much for your comments, it´s a pleasure to us to serve you and I am happy that you feel pleased in everything. Thank you for recognizing our services and thank you very much for the personal recommendation !! So I exhort you to follow us on our social network Facebook, so that you are aware of the updates and activities that take place in our hotel, because you are already one of us ... See you!! Best Regards Carlos Martínez-Almoyna Jensen General Manager / Director General
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is our second stay in Melia Cayo Guillermo and definitely not the last. Our room was really nice and we could enjoy the sundown on the terrace every night. The whole hotel is very clean and the employes do their best to make you feel good. Especially the entertaiment team makes an incredible effort, day in, day out. Many, many thanks to Amel Toirac who made us feel at home, he is doing his job really good, not only entertaining us, but feel like a family!
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Date of stay: March 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Director_GeneralMCG, Director General at Melia Cayo Guillermo Hotel
Responded 16 Mar 2020
Hello 322nelap: Thank you very much for letting us know your comment on the site. Our apologies for delaying the delivery of the rooms upon arrival, thank you for giving us a second chance to get to know us more in depth and to provide you with everything we had in store for you. Likewise, thank you for the recognition of our staff, who are dedicated and continue to strive to provide the best service to our customers. The invitation is made for you to visit us on your next vacation, to together share again as the great family that we are. We wait for you again ... Carlos Martínez-Almoyna Jensen Director General / General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ALSO KNOWN AS
melia cayo guillermo hotel cayo guillermo, cayo guillermo melia
LOCATION
CaribbeanCubaCiego de Avila ProvinceJardines del Rey ArchipelagoCayo Guillermo
NUMBER OF ROOMS
301
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Frequently Asked Questions about Melia Cayo Guillermo Hotel
Which popular attractions are close to Melia Cayo Guillermo Hotel?
Nearby attractions include Playa Pilar (2.1 km), Cayo Guillermo (0.5 km), and Isla Media Luna (5.8 km).
What are some of the property amenities at Melia Cayo Guillermo Hotel?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Melia Cayo Guillermo Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Melia Cayo Guillermo Hotel?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Melia Cayo Guillermo Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Melia Cayo Guillermo Hotel?
Conveniently located restaurants include Ranchon Cuba Libre, Playa Pilar, and Lobster grill bar.
Are there opportunities to exercise at Melia Cayo Guillermo Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Melia Cayo Guillermo Hotel have an airport shuttle?
Yes, Melia Cayo Guillermo Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Melia Cayo Guillermo Hotel have airport transportation?
Yes, Melia Cayo Guillermo Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Melia Cayo Guillermo Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Melia Cayo Guillermo Hotel offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.