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Avenida Marginal Flor de Lotus, Macau Macau China
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US$329
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Traveller (1322)
Room & Suite (1016)
Dining (70)

About

#19 of 131 hotels in Macau
Location
Cleanliness
Service
Value
Take in breathtaking views of Macau's skyline in your own private sanctuary where peace and tranquillity awaits you. The first high-rise urban resort in Macau features private indoor Relaxation Pools in all suites and resort villas complete with their own gardens and personal swimming pools, Banyan Tree will change the way you imagined high-rise living. In this instance, seeing is truly believing.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Casino and Gambling
Water park
Kids stay free
Babysitting
Wifi
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Children Activities (Kid / Family Friendly)
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Massage
24-hour security
Concierge
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
On-demand films
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Green
Languages Spoken
Chinese
1513Reviews18Q+A100Room tips
Traveller rating
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marky d wrote a review Jun 2022
31 contributions11 helpful votes
This is my third time in banyan tree! and i am still amazed with the rooms!! I booked banyan tree to celebrate the birthday of my boyfriend last june 8 2022 as my presents. The whole experience was soooo excellent!!! from the check in and check out Ryan(bellboy) is very patient and very helpful! plus Miguel in the fron office..he is quite funny in a professional way..we enjoyed the check in and check out while having conversation with him..well i won’t forget also the whole House keeping team who patiently giving our requests..like water and ice and towels..the whole team of banyan tree are very professional, and very genuine! because of these people the whole stay and the birthday experience was extravagant ! you made the birthday boy happy and full filled! i will gonna say…see you on october!!
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karmen Chan, Guest Services / Front Office at Banyan Tree Macau
Responded 12 Jun 2022
Dear Daphne Beautiful day to you. Thank you for choosing to stay with us and taking your time to send us your feedback. I am delighted to learn that you had an enjoyable stay with us. Your feedback is definitely a boost to our team to keep us going with what we are good at. Once again, thank you for your positive feedback and we look forward to your return in the near future and creating another memorable experience for you at Banyan Tree Macau. Yours sincerely, Miranda Lei Front Office Manager
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Daphne Ng wrote a review Apr 2022
Macau, China633 contributions192 helpful votes
+1
We choose Banyan Tree to spend our 5th Wedding Anniversary because of its Spa, and outdoor pool facilities. And we are so glad we’ve made the right choice. Though we did not get reach out before arrival, we were surprised that our room was ready when we arrive at 1ish. Miguel extended his genuine hospitality and extend us a warm welcome. The room was super spacious. And we were “wow” with the personalised embroidery linen that the team had prepared in advance. We met the Hotel Manager - Joanne Chan in the lobby, she recognised us and came over to greet us. She reassure we can reach out to her anytime when we need anything…. This means a lot to us. The Spa was another memorable moment. We felt asleep soon after the treatment started. The facilities were luxury, amenities is second to none. We especially appreciate the steam and shower before the treatment. And the face wash, tonic and skin care after the treatment. The pool was great as well at expected. We did enough sun bathing + a few glasses of pina colada. Last but not least, we would like to shout out two to start employees - Carmen the FOM, and Michael from In Room Dinning. They may feel they did nothing extra ordinary. But to us, their attentiveness, kindliness and how they go extra miles definitely made a differences to our anniversary stay. Thank you Banyan Tree for making our 5th anniversary memorable. Though we can’t travel, this trip is just what we need.
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Date of stay: April 2022Trip type: Travelled as a couple
Room Tip: They have an exquisite pillow menu. So choose your favour pillow when go to bed.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karmen Chan, Guest Services / Front Office at Banyan Tree Macau
Responded 2 May 2022
Dear Daphne Beautiful day to you. Thank you for choosing to stay with us and taking your time to send us your feedback. I am delighted to learn that you had an enjoyable stay with us. Your feedback is definitely a boost to our team to keep us going with what we are good at. Once again, thank you for your positive feedback and we look forward to your return in the near future and creating another memorable experience for you at Banyan Tree Macau. Yours sincerely, Miranda Lei Front Office Manager
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Lydia M wrote a review Apr 2022
Taipa, New Zealand11 contributions
I stayed at the Banyan tree for 5 nights last week and had an amazing time. I loved everything about the hotel, from the room, to the spa, to the food, and the staff. Everything exceeded my expectation and I felt very well taken care of. The room was very spacious and beautiful, especially the large wooden tub in the bathroom. I had fresh fruits every night and I loved the oil burners in the room. The hotel manager, Karmen, was very kind, thoughtful, and helpful. She made sure that everything was well taken care of and accommodated all my requests. All the other staff at the hotel was super friendly and made me feel very welcome. The spa was also so beautiful and my therapist was one of the best I’ve ever had. The food at Saffron was delicious and I wish I could eat it everyday :) I wasn’t able to use the outdoor pool but the indoor pool deck on the 31st floor has a great jacuzzi and a cold plunge. I was very relaxed after one week at the banyan tree and would highly recommend it.
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Date of stay: April 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karmen Chan, Guest Services / Front Office at Banyan Tree Macau
Responded 18 Apr 2022
Dear Guest Beautiful day to you. Thank you for choosing to stay with us and taking your time to send us your feedback. I am delighted to learn that you had an enjoyable stay with us. Your feedback is definitely a boost to our team to keep us going with what we are good at. Once again, thank you for your positive feedback and we look forward to your return in the near future and creating another memorable experience for you at Banyan Tree Macau. Yours sincerely, Miranda Lei Front Office Manager
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Leidda Paulette wrote a review Apr 2022
Macau, China9 contributions2 helpful votes
Had a wonderful time celebrating with friends. Upon arrival, John gave us a warm welcome, was very accommodating and assisted us with our luggage. Really love the aroma upon entering the property by the way. It's imprinted in my senses up to this day. Our room met all our expectations. During our stay, Robert gave great assistance to our needs. Will definitely be back!
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Date of stay: February 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Karmen Chan, Guest Services / Front Office at Banyan Tree Macau
Responded 18 Apr 2022
Dear Guest Beautiful day to you. Thank you for choosing to stay with us and taking your time to send us your feedback. I am delighted to learn that you had an enjoyable stay with us. Your feedback is definitely a boost to our team to keep us going with what we are good at. Once again, thank you for your positive feedback and we look forward to your return in the near future and creating another memorable experience for you at Banyan Tree Macau. Yours sincerely, Miranda Lei Front Office Manager
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HUANG A wrote a review Nov 2021
1 contribution1 helpful vote
very good room,SHERMAN and IVY cleaned my room... the room is very nice.. ,I like the hotel ,I have come for three times,I like the turndown gift sleep enhacer.. very good smell.. SHERMAN gave me extra gifts.
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Date of stay: November 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Karmen Chan, Guest Services / Front Office at Banyan Tree Macau
Responded 11 Nov 2021
Dear Guest Beautiful day to you. Thank you for choosing to stay with us and taking your time to send us your feedback. I am delighted to learn that you had an enjoyable stay with us. Your feedback is definitely a boost to our team to keep us going with what we are good at. Once again, thank you for your positive feedback and we look forward to your return in the near future and creating another memorable experience for you at Banyan Tree Macau. Yours sincerely, Miranda Lei Front Office Manager
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Olinda C wrote a review Nov 2021
Macau, China1 contribution
Couldn't leave without writing a comment about how you all made us feel so welcome and relaxed. We really enjoyed our stay in your hotel. We had to mention one of you staff, ROBERT, that always had our room clean and very, very comfortable with small details... like our favorite oils and senses. Once again, thank you so much for everything. We really felt at home! Pedro and Olly
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Date of stay: November 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karmen Chan, Guest Services / Front Office at Banyan Tree Macau
Responded 7 Nov 2021
Dear Guest Beautiful day to you. Thank you for choosing to stay with us and taking your time to send us your feedback. I am delighted to learn that you had an enjoyable stay with us. Your feedback is definitely a boost to our team to keep us going with what we are good at. Once again, thank you for your positive feedback and we look forward to your return in the near future and creating another memorable experience for you at Banyan Tree Macau. Yours sincerely, Miranda Lei Front Office Manager
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NezGC wrote a review Oct 2021
Macau, China24 contributions5 helpful votes
+1
This is one of the best hotels i have been. The services from check in, luggage service, in room dining, housekeeping and pool services are great! All of them went above and beyond my expectations. I checked in on my birthday so they gave me a complimentary birthday cake. For the 3 days and 2 nights ive stayed in this hotel. It was indeed awesome experience. Special thanks to Carlo, John frok concierge Miguel from front desk and the housekeeping who always been so nice and great assistance to our needs. Kudos to you! Thanks
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Date of stay: October 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karmen Chan, Guest Services / Front Office at Banyan Tree Macau
Responded 31 Oct 2021
Dear Nanhra Beautiful day to you. Thank you for choosing to stay with us and taking your time to send us your feedback. I am delighted to learn that you had an enjoyable stay with us. Your feedback is definitely a boost to our team to keep us going with what we are good at. Once again, thank you for your positive feedback and we look forward to your return in the near future and creating another memorable experience for you at Banyan Tree Macau. Yours sincerely, Miranda Lei Front Office Manager
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bluelotus22 wrote a review Nov 2020
Macau, China22 contributions12 helpful votes
Despite actually living in Macau for the past 10 years and experiencing staycations in many hotels here, I can say that none of them equalled or topped my family’s experience in Maldives and Cambodia — this was my belief until I experienced staying in Banyan Tree Macau. The ambience is very nice, it’s like a giant spa with the scent, decors and furnitures. My son who loves the water so much enjoyed the en-suite relaxation pool. I have been raving to my husband until now that I didn’t expect the kind of customer service we had at Banyan Tree. It is not typical of Macau. The front desk staff Fred was really efficient, kind and treated my son like a little VIP (we checked-in for my son’s birthday). The Housekeeping staff (Mika, Shernan, Aljohn, Mel, literally every single one who were on duty during our stay) were also very helpful and polite. Just the way our room was prepared each time we want back in was very thoughtful and careful. I wasn’t able to get their names but I really felt they were sincere and small talk wasn’t forced. The breakfast was very underwhelming with not a lot of options but my son had a memorable interaction with one of the male waiters who served our coffee which we will be talking about until he is older so that was still a win in that sense. Grand Resort Deck staff Chris was exceptional in his interaction with us especially my kids and gave great recommendations about the food. Overall it had been a very great stay — customer service was a breath of fresh air and ambience was truly relaxing. We will come back for sure!
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Date of stay: November 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Karmen Chan, Guest Services / Front Office at Banyan Tree Macau
Responded 11 Nov 2021
Dear Guest Beautiful day to you. Thank you for choosing to stay with us and taking your time to send us your feedback. I am delighted to learn that you had an enjoyable stay with us. Your feedback is definitely a boost to our team to keep us going with what we are good at. Once again, thank you for your positive feedback and we look forward to your return in the near future and creating another memorable experience for you at Banyan Tree Macau. Yours sincerely, Miranda Lei Front Office Manager
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Foodiecl wrote a review Oct 2020
36 contributions34 helpful votes
Only a special thing of banyan tree: the room is big and pricey but not special. The in-room service is not outstanding as 5 stars hotel. Besides, I still can see some water stains on the marble floor and some dust gather in the corners of the room.
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Date of stay: October 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Karmen Chan, Guest Services / Front Office at Banyan Tree Macau
Responded 11 Nov 2021
Dear valued guest, Thank you for taking the time to send us your feedback, which I have shared with the entire team. Your comments form an integral part of our service evaluation process, and help us ascertain areas for immediate improvement as well as future product development. We have noted your comments in regards to the In room service and cleaning issue. These points have been reviewed with the relevant department managers as part of their ongoing training, to ensure that the condition of all our suites surpass our guest expectations. Your feedback is highly appreciated and will help us to improve our ability to serve you, could you please provide more details such as room number for us to arrange your next visit. We can be reach at DutyManager-Macau@banyantree.com We look forward to sharing our improvements with you on your return and to providing you a memorable experience from the Banyan Tree. Yours sincerely Miranda Lei Front Office Manager
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Tiago Miranda wrote a review Oct 2020
Macau, China39 contributions7 helpful votes
+1
This is (without a doubt) one of the best hotels in Macau. The architecture is really impressive and no details were left aside. The halls in the room levels makes it feel like you are permanently in a luxury spa and the housekeeping staff are very helpful. I stayed in the “signature pool” room and I can only tell you it was one of the best hotel experiences I’ve ever had. The living room is huge, enough to receive guests for dinner. Also, the room and the bathroom are very big, all with luxury facilities. Truly amazing! Cons: the breakfast was disappointing. After arriving this wonderland I could only imagine a great buffet with lots of variety, different kinds of cheese, waffles, etc - but that was not the case. Lastly, I must say banyan tree has one of the most impressive spas I’ve ever seen. Expensive, but you won’t forget it.
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Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Karmen Chan, Guest Services / Front Office at Banyan Tree Macau
Responded 6 Oct 2020
Dear Valuable Guest, Thank you for staying with us and for taking the time to send us your feedback, I am delighted to learn that you had an enjoyable stay and we look forward to your return and to providing you another memorable experience from the Banyan Tree. Once again, thank you for choosing the hospitality of Banyan Tree Macau and we hope to be welcome you back in the not too distant future. Yours sincerely Miranda Lei Front Office Manager
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PRICE RANGE
US$142 - US$326 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
banyan tree macau hotel macau
LOCATION
ChinaMacau
NUMBER OF ROOMS
256
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Frequently Asked Questions about Banyan Tree Macau
Which popular attractions are close to Banyan Tree Macau?
Nearby attractions include The Broadway (0.3 km), Museum of Taipa and Coloane History (0.5 km), and Macau Matsu (0.5 km).
What are some of the property amenities at Banyan Tree Macau?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and free wifi.
Which room amenities are available at Banyan Tree Macau?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Banyan Tree Macau?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Banyan Tree Macau?
Conveniently located restaurants include Urban Kitchen, The Ritz-Carlton Bar & Lounge, and Lai Heen.
Are there opportunities to exercise at Banyan Tree Macau?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Banyan Tree Macau have an airport shuttle?
Yes, Banyan Tree Macau offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Banyan Tree Macau have airport transportation?
Yes, Banyan Tree Macau offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Banyan Tree Macau?
Yes, dry cleaning and laundry service are offered to guests.
Does Banyan Tree Macau offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Banyan Tree Macau?
Many travellers enjoy visiting Our Lady of Penha (4.2 km), Mandarin's House (4.8 km), and Ruins of St. Paul's (5.6 km).