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4.0
#49 of 117 hotels in Macau
Location
Cleanliness
Service
Value
See why so many travellers make Grand Lisboa their hotel of choice when visiting Macau. Providing an ideal mix of value, comfort and convenience, it offers a luxury setting with an array of amenities designed for travellers like you.
Nearby landmarks such as Guia Lighthouse (0.6 mi) and Taipa Village Macau (3.0 mi) make Grand Lisboa Hotel a great place to stay when visiting Macau.
Guest rooms offer a flat screen TV, a minibar, and air conditioning, and Grand Lisboa Hotel makes getting online easy as free wifi is available.
You can also take advantage of some of the amenities offered by the hotel, including a concierge and room service. In addition, guests can enjoy a pool and an on-site restaurant during their visit.
When you’re feeling hungry, be sure to check out Din Sum Icon, which is a diner that is popular with locals and out-of-towners alike.
Best of all, Grand Lisboa Hotel makes it easy to experience many great Macau attractions like Ruins of St. Paul's, Eiffel Tower Experience at Parisian Macau, and Macau-Taipa Bridge, which are some popular architectural buildings.
At Grand Lisboa, your comfort and satisfaction come first, and they look forward to welcoming you to Macau.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
It was so far the best hotel stayed here in Macau and I'll tell you why? First the moment I was fortunate to book it at its cheapest rate that even the FO staff was surprised about hot cheap the price I got. The FO staff are really professionals, warm greetings with big smile on their faces. Big Thanks to Emma and Teresita for the room upgrade, I requested the room with jacuzzi and sauna on it. As I said room was big and luxurious with complimentary drinks at the mini bar. The Corner Room view is definitely the highlight of it especially at night. All in all the hotel service is really 5 stars, excellent service. There's a lot of dining service and Michelin Stars restaurant at Grand Lisboa also. I will definitely be back. THANK YOU!
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Date of stay: July 2021
Location
Service
Sleep Quality
Room Tip:Request a room with sauna and jacuzzi in it.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
With a huge neon sign and a casino on-site, the 900-room Hotel Lisboa Macau does its part to bolster Macau’s “Las Vegas of Asia” réputation. It has a grandiose vibe and plenty of glitz and shimmer throughout. There are six restaurants to choose from, plus a salon, spa, and a small, heated indoor pool. Rooms are spacious and traditionally elegant, with lavish furnishings such as heavy curtains and rich bedding, but the decor can look dated when compared to other hotels in the area.
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Date of stay: January 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is one of the best hotels I have ever stayed at. The instantly recognizable tower gets quite crowded, especially on weekends, and anyone who has seen inside can understand why. The on-site casino is worth a visit on its own, featuring a good selection of games and one of Macau’s only casino bars. As far as the hotel portion goes, it really doesn’t get any better than this. The staff attended to our every need diligently, even if we did not outwardly express it. Every single room cleaning was thorough, orderly, and immensely welcome. They even went to the effort of organizing our personal effects and keeping them clean. Our room featured not only a whirlpool bath, but a steam shower, a rare treat that we were shocked to encounter. Also of note were the bathroom televisions, allowing you to calc your favorite programs while attending to your needs. On-site dining features a wide variety of options, from the budget friendly to the world class, and while we did not get to enjoy them all, the food was delicious from our experience. The hotel also features one of the more opulent pool areas I have seen, featuring cascading waterfalls, lounging space, and plenty of room to swim. By the end of our stay, we were even left with numerous branded gifts which we had received from the staff. The greatest gift of all, however, are the memories we shared at this incredible place. The Grand Lisboa is certainly a must-see, and even more so a must-stay.
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Date of stay: August 2024Trip type: Travelled with family
Room Tip:It gets busy at times, and there aren’t too many Western table games like craps or blackjack,...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager Hotel Operations, General Manager at Grand Lisboa
Responded 18 Aug 2024
Dear Tyler K, Thank you for sharing your recent experience with the TripAdvisor community. We have read your kind comments about the hotel and greatly appreciate you taking the time to write them. We were delighted to help make your stay comfortable with us and pleased to learn that you were impressed with our services as our guest’s satisfaction is our main priority. I will extend your appreciation to the team as they will be delighted that their efforts to make your stay more comfortable made a difference. We hope to be able to welcome you back soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It is a great privilege to be able to be here and know the Grand Lisboa (Chinese: 新葡京, Portuguese: Grande Lisboa) is a 47-floor, 261-metre-tall (856 ft) hotel in Sé, Macau. It is owned by Sociedade de Turismo e Diversões de Macau and designed by Hong Kong architects Dennis Lau and Ng Chun Man with the interiors created by Khuan Chew, Design Principal of KCA International. Its casino and restaurants were opened on February 11, 2007, while the hotel was opened in December 2008. The casino offers 800 gaming tables and 1,000 slot machines. The hotel contains 430 hotel rooms and suites. The Grand Lisboa is the tallest building in Macau and the most distinctive part of its skyline.❤️❤️❤️❤️❤️
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Date of stay: October 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager Hotel Operations, General Manager at Grand Lisboa
Responded yesterday
Dear Jorge, Thank you for sharing your valuable information for Grand Lisboa with the TripAdvisor community. We hope to be able to welcome you back soon, and share more staying experience for Grand Lisboa again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Best service (Nickole), authentic food, nice atmosphere, we just love it. Best pizza in Macau but don’t miss out their pastas, Burratta and meats. Great value for this quality, top level consistency at its best! Soon back
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Date of stay: December 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
What a wonderful family trip at Grand Lisboa Macau!! really thank the ladies Kiki and Karen from front desk who provide the excellent service for my family. We can't wait to stay here again. Last but not least, the housekeepers also make our trip comfortable!
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Date of stay: July 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager Hotel Operations, General Manager at Grand Lisboa
Responded 30 Jul 2024
Dear BUN B, Thank you very much for staying at Grand Lisboa and for your kind comments which we have passed on to Kiki, Karen and the team. While we are here to please, it is most gratifying to receive positive feedback on our staff. We look forward to the pleasure of welcoming you back to the property soon. With kind regards, Joan Choi Front Office Manager
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Perfect location, Accomodating Staff and Excellent service from José from concierge, he’s kind and funny at the same time. Definitely go back and worth a visit. Very unique design because of the rare artifacts. Wish can have more description of the artifacts. Also, I had a great stay and enjoyed the friendly service. I will recommend this to my friends and family ☺️
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Date of stay: July 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager Hotel Operations, General Manager at Grand Lisboa
Responded 2 Aug 2024
Dear CamilledF8578YX It was a pleasure to have you as our guest at Grand Lisboa Hotel, Macau. Thank you for your kind and generous compliments about the hotel. Your recognition encouraged the team especially Jose to continuously strive for improvement to further enhance our guests’ experience. We hope to see you soon, for more great stay. With all the best Joan Choi Front Office Manager
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The Lisboa had been the symbol of casino gambling in E and SE Asia for decades. Since Macau opened up her gambling licensing competitively from one to several a decade or so ago, Sands, Wynn, MGM, etc. have moved in. To stay competitive, hence the Grand Lisboa: A solid, modern high rise in the shape of a sword standing tall on the ground connected underground as well as via skyway with the old charm Lisboa. For old timers who knew Macau from way back, this is a faithful reincarnation of that flavor: Gaudy in style, flashy in outlook, yet the materials used are more subdue which miraculously makes the new gaudiness somehow respectable and more acceptable to modern day visitors. The in house casino while not spectacular is very busy. The one truly remarkable thing the Grand Lisboa has is good food. I have stayed in the local Venetian (3 times bigger than the one in Vegas), the Sheraton, the Holiday Day Inn and the good old Westin in Taipa ("new" Macau) at various times. While those facilities are very well equipped and much more to my taste, none of them could boast of the same consistently fine quality in dining experience regardless of cost. Being primarily a gambling hotel, smoking is a concern (I don't smoke) here. The hotel does a decent job at cleaning up afterwards, but the Herculean effort works well only in rooms with one King bed. I would strongly recommend those travelers who hate smoke but want to stay at the Grand Lisboa to REQUEST rooms with King bed, even if the assignment is at a non-smoking level. Service at the Grand Lisboa is good and with a smile. The location is superb.
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Date of stay: September 2014
Rooms
Service
Sleep Quality
Trip type: Travelled with friends
Room Tip:For non-smokers, request the non-smoking floor and failing that, ask for a King bed room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I do not recommend this hotel. Don’t stay here unless you want to be humiliated.
My husband and I stayed here from August 14-16. My husband arrived earlier on in the afternoon and checked in before me. The person at the check in counter asked whether he wanted to leave HKD500 in cash or his credit card on deposit.
Despite requesting a non-smoking room, we were assigned a smoking room and I spent my evenings coughing away. This was our 5th stay in the past 12 months and apart from getting a smoking room and no upgrade we didn’t have much to complain about.
On our second day I spent some time at the spa. I liked the fact that this was a Clarins Spa and located right downstairs. You could literally put on a robe, take the elevator downstairs, have your massage, and then go back to your room to relax.
Following the massage, I discovered that they would not allow me to charge my massage to my room. I recall charging spa services on my previous trip and the spa receptionist explained that if we had given our credit card details when we checked in we would not have this problem.
Since I was wearing only a bathrobe and had no cash or credit card on me and the spa receptionist connected me with Fred Ma, the front desk receptionist by telephone. Although I explained to Fred Ma that I was not dressed properly and had money in my room, he insisted that I should go downstairs to the ground floor front desk to pay a further deposit. He also asked me how much money I intended to further spend at the hotel and if I was planning to spend more money at the hotel (ie., at restaurants/spa) I should pay a bigger deposit downstairs. Other people (both men and women) who had arrived at the spa were staring at me.
Fred Ma was really rude, loud and didn’t seem to hear that I was wearing just a robe. I felt humiliated and confused. The Grand Lisboa boasts that they are a 5-star hotel but why would they insist that I march downstairs to the front desk wearing nothing but a robe and slippers? Even if I had marched downstairs I would not have my wallet with me!
I asked Fred Ma if they could send someone from the front desk to my room so that I could give them my credit card details but Fred did not seem to understand. If they were a true 5-star hotel I would have thought this was the least they could have done given the circumstances!
The next day, while I stood in the “Cashier/Money Exchange” line to check out, Sarah the receptionist waved her hand at the line of people from the next desk over. I was next in line but she was processing people from the next line. Sarah gave me a nasty look and told me rudely that I should have heard her. Again, this hotel’s “5-star” service was disgusting me. We choose 5-star hotels for their service but this particular one treats their guests like dirt.
I was told that the only way to change the attitude of people like Fred Ma or Sarah the receptionist is to complain to Mr. Lun the front desk manager.
I do not recommend this hotel. Don’t stay here unless you want to be humiliated.
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Date of stay: August 2009
Value
Rooms
Location
Cleanliness
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Land mark Hotel top of the line interiors this was my 11th visit in this hotel , Rooms are very Spaceious with Top end furniture and fixtures ,Toilets are amazing with two T V and sona, jacuzzi ,steam bath in it.
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Date of stay: April 2015
Location
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:go for corner room
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Macau area.
PRICE RANGE
HK$2,229 - HK$2,664 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
新葡京大酒店, 澳门新葡京, 新葡京, 澳门新葡京酒店, grand lisboa macau, grand lisboa hotel macau
LOCATION
ChinaMacau
NUMBER OF ROOMS
430
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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