TripAdvisor
Playa Paraiso
Post
Trips
Inbox
ProfileLog in
Search

Iberostar Grand Paraiso

7,884 reviews
#1 of 11 Hotels in Playa Paraiso
Visit hotel website
Save
Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710 Mexico
00 34 911 43 85 16
Visit hotel website
Hotels.com
Booking.com
Agoda.com
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Full view
View all photos (11,871)11,871
Traveller (11401)
360
Panoramas (4)
Pool & Beach (2057)
Certificate of Excellence

About

5.0
Excellent
7,884 reviews
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Gold level
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. A la a carte restaurants.
Read more
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Airport transportation
Parking
Wifi
Internet
Hot bath
Pool / beach towels
Infinity pool
Adult pool
Indoor pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Wine / champagne
Swimup bar
Poolside bar
Golf course
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Show more
Room features
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Bath / shower
Safe
VIP room facilities
Iron
Laptop safe
Private bathrooms
Show more
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Ocean View
Languages Spoken
English, French, Spanish, German
Hotel links
Visit hotel website
Hotel deals
7,884Reviews1,578Q+A100Room tips

Reviews

Write a review
Traveller rating
  • 6,632
  • 870
  • 259
  • 77
  • 47
Time of year
Traveller type
Language
    • More
Selected filters
  • Filter
  • English
Popular mentions
Good getaway but not great
Upon check-in to the grand, we were greeted with great front desk staff and champagne. The rooms are comfortable and very eco friendly; the rooms ac shuts off when there is no motion in the room and for some reason all the lights in the room turn on at 0830am. The pools at the grand are lovely but the pool water in january is cold and not many people were swimming around. The pool bartenders and servers are very attentive. Other than the pool and the beach, there are not any activities at the grand which are free; yes they have parasailing and jet skiing (for a fee) but they do not have bicycles to ride around or leisure activities that I have participated in at other resorts. Really, all there is to do at the grand resort is wake up, eat, lay by the pool or beach, eat again then sleep. It got boring towards day 3 honestly. I asked if there were bikes I could take to ride around the resort and I was told "no they are only for the bike tours". I asked if there were other activities and instead of being told the activities, I was told to download the iberostar app and view activities there. For the amount of money spent for seven days, I would expect more leisure activities and service. The entertainment staff was great, but again, its activities around the pool and beach. I would have liked to see more leisure activities. The food was great and the service at the restaurants were top notch. If you are going with family and kids in their 20's+ I recommend going to maya resort rather than grand, there are more activities and people their age.…
Read more
Review collected in partnership with Iberostar
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
Hotel's Favourite
A grand time at the Grand!
I had a four night layover planned in the budget end of the hotel but decided to pay and upgrade to the Grand. Everything is so much better. Branded drinks, great food, excellent and cheerful staff who seem very keen for you to enjoy your stay to the maximum. It was quite busy but there’s still enough sun beds to go around at the main pool. A quiet pool is also available which is beautiful and as it’s name suggests, quiet. A choice of a la carte restaurants are available in addition to the main buffet which was excellent. A shame about the seaweed along the beach. The tractors were removing it as best they could but it’s too much for them to manage completely. In the evening there was always top musical entertainment at the bar and the adjacent main atrium with air conditioned indoor garden was a lovely place to sit and enjoy a drink. Very well equipped gym as well should you feel the need. Recommended.…
Read more
Review collected in partnership with Iberostar
Date of stay: June 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: Ask for an ocean front room if there’s one available. Stunning.
See more room tips
Response from Quality Manager I, Quality Manager at Iberostar Grand Paraiso
Responded 26 Jun 2019
Dear guest, We would like to say "Gracias" for sharing with thousands of travelers around the world your kind review about your most recent vacation at Iberostar Grand Paraiso. Thank you as well for having decided to stay at our beautiful resort and we are so glad we exceeded your expectations through our excellent gastronomic offer, our beautiful quiet pool, facilities and above all, thanks to our attentive staff who strives to offer our guests only the best experiences. Likewise, we are delighted to read that you spent a relaxing time in the evenings with our musical entertainment! Once again, thank you for recommending us and we will be more than glad to host you again in the near future. Best regards, Quality Manager Iberostar Grand Paraiso
Read more
Incredible visit, great staff
Our visit to the grand was nothing short of incredible. The beach, grounds, pools, and restaurants are all incredible. The best part though was the staff, they truly made the experience divine. Our butler Luis Lopez was the kindest person and always made sure we had everything that we needed. I am so grateful for his service this visit!! All people were truly great!
Read more
Date of stay: January 2020
Value
Rooms
Service
Response from Quality Manager I, Quality Manager at Iberostar Grand Paraiso
Responded yesterday
Dear guest, We would like to thank you for your kind review of your recent holiday with us at Iberostar Grand Paraiso.   Such pleasant feedback of our hotel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts. Again we thank you for your positive review of our hotel and we hope that we will continue to provide you with excellent holiday experiences in the future. Best regards, Quality Manager Iberostar Grand Paraiso
Read more
Mike Griffin
My wife and I have been before and really liked it. This time we took our college age kids, and were concerned that they would be bored. We were really happy with the activities that gave us all things to do together. We were also surprised by the number of college kids down with their parents for them to hang out with. We had family time and they still had a great time with kids their age.
Read more
Review collected in partnership with Iberostar
Date of stay: January 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Response from Quality Manager I, Quality Manager at Iberostar Grand Paraiso
Responded 4 days ago
Dear guest, We would like to thank you for your kind review of your recent holiday with us at Iberostar Grand Paraiso.  Such pleasant feedback of our hotel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts. Again we thank you for your positive review of our hotel and we hope that we will continue to provide you and your wife with excellent holiday experiences in the future. Best regards, Quality Manager Iberostar Grand Paraiso
Read more
Amazing hotel with outstanding service
My husband and I just returned from a trip to this fantastic hotel. We have been to quite a few all-inclusives before but this has to be one of the best. The food was great, especially the buffets, the room and the view were amazing (we had a superior ocean front suite in building 70) and the service was outstanding. Our favorite part by far was the quiet pool. We have never been to a hotel that had something like that and most days it felt like we had a private pool and cabana all to ourselves. Outstaning!! I have to give a shout-out to two people were instrumental in the perfection of our trip. The first was Gerardo, one of the butlers/concierge who sit on the first floor of building 70 and always greeted us with a smile on his face and a willingness to tend to any of our needs. He always asked how our day was and did we need anything. Loved talking to him! The second person was Mirna, the pool concierge whom we saw every day at the quiet pool and around our building. My husband has some mobility issues and shortly after we arrived we realized that walking around the resort, even with the use of the golf carts, would be difficult. We saw Mirna and she was instrumental in getting us an electric scooter for my husband to use during our stay. She saw the process thru from start to finish and was a god send. She made sure that the scooter was delivered to our poolside cabana quickly and efficiently. After that she always stopped by where we were sitting every day to say hello and to see if we needed anything. If it weren't for her and her assitance, I know we would not have enjoyed ourselves as much as we did. Thank you to her and all of the other workers at the hotel who made our trip so memorable.…
Read more
Date of stay: December 2019
Rooms
Service
Sleep Quality
Room Tip: We were on the third floor of our building and it was great-quiet, clean and a beautiful view of...
See more room tips
Response from Quality Manager I, Quality Manager at Iberostar Grand Paraiso
Responded 4 days ago
Dear guest, We would like to thank you for choosing Iberostar Grand Paraiso for your recent holiday and also for taking the time to share your opinion.  Every day is a new challenge for us based on our passion for providing our guests with an environment similar to a home from home.  Thank you for sharing this positive feedback and we hope to welcome you and your husband back again soon.  Best regards, Quality Manager Iberostar Grand Paraiso
Read more
Previous
123456…1222
Hi! how is the nightly shows and entertainment here at the Grand?
Pretty much like a cruise show....aittle cheesy but tolerable.... Definitely not a happening resort more sedate and quiet...everything is dead by 10p...if I went back to Mexico I wouldnt stay in Playa Del Carmen at all
0 votes
can you make reservations for dinner before you arrive at the resort?
Yes you can The Japanese restaurant fills up quicker than the others, so this is one to do in advance if interested.
1 vote
Show all answers
Will there be mosquitos in January? Worth taking a spray Thank you
Went in December, at the resort at around dusk we had the sliding door open with the outside light on and a few came into the room. In the morning I woke up with a few bites on arms. Went to an excursion in the morning to a cenote via ATV’s in the jungle, and yes there were mosquitos, luckily I had mosquito repellent with me, but was too late. Had several bites on legs and arms.
1 vote
Show all answers
Is it cheaper to upgrade your room at the resort (if available) then when you book?
If you are a Iberostar member, you might get an upgrade for free depending on availability. The membership price is 50% off to upgrade. But if you're not a member, I wouldn't pay the extra price... Hope that helps.
1 vote
Show all answers
Does iberostar grand offer shuttles to plays del Carmen? What about tulum ruins? Will be there next week and didn’t want to do a tour and be gone all day. Thoughts on can services??
Yes to PDC - No to Tulum. The shuttle runs multiple times a day so you can visit PDC without making it an entire day event. If you want to visit the ruins I would hire a private transfer company or pay a cab driver to take you and wait for you. Otherwise you are stuck waiting on everyone else before the bus leaves to bring you back. We had a rental car and the ruins are 1 1/2 to 2 hour tour at most. Go early to avoid the crowds and heat...
1 vote
PreviousNext
123456…316
"We were on the third floor of our building and it was great-quiet, clean and a beautiful view of the water."
Read full review
"Get the Oceanside room!"
Read full review
"If light sleeper, don't choose a room number starting with 72. Not much value in an upgraded room, since regular suite very nice."
Read full review
"All rooms are good."
Read full review
"splurge on oceanfront room; totally worth it!"
Read full review
PreviousNext
123456…20
PRICE RANGE
€347 - €938 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar grand hotel paraiso, iberostar playa paraiso, playa paraiso iberostar
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Paraiso
NUMBER OF ROOMS
310
Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Iberostar Grand Paraiso
Which popular attractions are close to Iberostar Grand Paraiso?
Nearby attractions include Cirque du Soleil JOYÀ (1.8 km), Jungala Aqua Experience (1.8 km), and Pasion De Cacao (0.8 km).
See all nearby attractions.
What are some of the property amenities at Iberostar Grand Paraiso?
Some of the more popular amenities offered include an indoor pool, a swimup bar, and free breakfast.
See all property amenities.
Which room amenities are available at Iberostar Grand Paraiso?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
See all room amenities.
What food & drink options are available at Iberostar Grand Paraiso?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Learn more.
Is parking available at Iberostar Grand Paraiso?
Yes, free parking is available to guests.
Learn more.
What are some restaurants close to Iberostar Grand Paraiso?
Conveniently located restaurants include Pavo Real by the Sea, Tramonto, and Nektar at Vidanta Riviera Maya.
See all nearby restaurants.
Are there opportunities to exercise at Iberostar Grand Paraiso?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Learn more.
Does Iberostar Grand Paraiso have an airport shuttle?
Yes, Iberostar Grand Paraiso offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Learn more.
Is Iberostar Grand Paraiso located near the city centre?
Yes, it is 0.6 km away from the centre of Playa Paraiso.
See all nearby attractions.
Are any cleaning services offered at Iberostar Grand Paraiso?
Yes, dry cleaning and laundry service are offered to guests.
See all property amenities.
Does Iberostar Grand Paraiso offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
See all property amenities.
Want more?
See more questions & answers about this hotel from the TripAdvisor community.