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Iberostar Paraiso Del Mar

5,821 reviews
#6 of 11 Hotels in Playa Paraiso
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Carretera Chetumal -Puerto Juarez, Km. 309, Playa Paraiso, Playa del Carmen 77710 Mexico
00 34 931 22 55 66
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Certificate of Excellence

About

4.5
Excellent
5,821 reviews
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Gold level
Directly on the beach of "Playa Paraíso" (Mexico). High standard of comfort. Wide gastronomic variety. 18-hole golf course. PAD/SSI – diving school, massage at the beach and the pool. Spa.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Public wifi
Paid wifi
Internet
Pool / beach towels
Outdoor pool
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Swimup bar
Poolside bar
Golf course
Snorkelling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Foot massage
Massage
Pedicure
Salon
24-hour security
Concierge
Currency exchange
Shops
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Minibar
Flatscreen TV
Whirlpool bathtub
Room service
Safe
Telephone
Iron
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Quiet
Languages Spoken
English, Spanish
Hotel links
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Hotel deals
5,821Reviews980Q+A100Room tips

Reviews

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Popular mentions
Most wonderful vacation ever. First ever green Christmas.
We spent Christmas in the Riviera Maya at the Iberostar Paraíso Del Mar resort. Beautiful place & staff were absolutely wonderful from check in to check out. All staff made our holiday very memorable.
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Date of stay: December 2019
Location
Cleanliness
Service
Room Tip: Both ours & our family members were great The sights were outstanding. Birds,flamingos,,...
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Response from Quality Manager I, Quality Manager at Iberostar Paraiso Del Mar
Responded yesterday
Dear guest, We would like to thank you for choosing Iberostar Paraiso del Mar for your recent holiday. Every day is a new and exciting challenge for us based on providing our guests with a feeling of staying at another home from home. Again we thank you for your comments and we hope to welcome you back again soon. Kind regards, Quality Manager Iberostar Paraiso del Mar
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Hotel's Favourite
Iberostar - reliable and funfilled
We have stayed at Iberostar in Cozumel (3x) and Iberostar Tucan/Quetzal (5x). We like the food, the style, the staff, the facilities. A few years ago while at Tucan, we got a day pass to Paraiso del Mar so we knew what to expect for the property. It's huge. Be prepared to get your steps in. Like Tucan/Quetzal, the property has a twin, Paraiso Beach. The biggest pool I have ever seen runs between them. The pool winds and curves through lush tropical emaculate landscaping. Iberostar Lindo is the next resort over. You can't eat there but no one turned us away from the wave pool. Iguanas and coati (racoon-looking animal) are abundant in the jungle areas. Good food variey and plenty of choices in places to eat. Every night is a different theme. We ate in the specialty seafood restaurant once (make your reservation when you check in). It was very formal, delicious and was nice for celebratory anniversary dinner. Unfortunately, there was a sargassum seaweed (brown and yucky) which inundated the beach while we were there. Not the reort's fault and they worked diligently with rakes and shovels and machine that looked like a Zamboni called a Sand Rake that drove up and down the beach. Seemed a futile effort as the seaweed just kept coming but I wonder how bad it would have been without doing anything. The pool made up for the lack of nice beach this trip. We spent our time sitting by in under different palapas every day, being IN it (moving around to different areas, hanging out in shallow or deep by fountains and bubbles and waterfalls), having drinks at 3 different in-pool bars. If you liked it more quiet, you could camp out at a palapa far away from music or noise. If you wanted activity, there was a place for you also. And everything in between. We'll be back!…
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Date of stay: June 2019
Value
Service
Sleep Quality
Trip type: Travelled with family
Room Tip: Building 1300 was close to pools, restaurants and beach
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Response from Quality Manager I, Quality Manager at Iberostar Paraiso Del Mar
Responded 26 Jun 2019
Dear guest, Thank you for making Iberostar Hotel & Resorts part of your vacations and for choosing our resort on this occasion for such an extraordinary celebration as your anniversary. We are flattered to receive comments like yours, where you describe how much you enjoyed our facilities and services. Our main goal is to provide unforgettable experiences to our guests, thusly; we are proud to have accomplished it with you. Once again, we thank you for continually holding us in such high regard, and making Iberostar your preferred option for a perfect stay with an extraordinary service. Kind regards, Quality Manager Iberostar Paraiso Del Mar
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Fabulous fun in the sun. We are committed Iberostar fans!
We (me, my wife and 18 year old daughter) spent New Years week 2019-2020 at Iberostar Paraiso Del Mar and LOVED it. We had been at Iberostar Cozumel 15 years ago and had a great stay and looked forward to Iberostar again. We stayed in a junior suite right on the beach---the beach was our front yard. Fantastic. The all-inclusive was fabulous: the food was uniformly delicious, loving prepared and served, plentiful and varied; the resort is large and shared with Iberostar Paraiso Beach which is nice since you have a wide variety of restaurant choices, very ample room to stroll and have a huge pool. It is a large property but not crowded and they left a lot of the natural jungle in place so walking trails are through trees, with lots of birds and multiple families of coatis and agoutis running around in the woods. We were allowed three reserve restaurant dinners but the concierge was so nice she gave us four and all were well worth it. The New Years show was actually very high quality and fun with a magician, as well as other very talented variety-show fare. We also really enjoyed having Dressel Divers at the resort and spent quite a bit of time SCUBA diving. One highlight we highly recommend for those more adventurous soles is a day trip to the Sian K'aan nature preserve (although note that with traffic through Tulum it is a THREE HOUR each way ordeal). The special New Year dinner was yummy as well. They kept the place, including our room extremely clean and well maintained and the service overall was fantastic: the staff is very plentiful, helpful and uniformly friendly. They go out of their way to help. We are already thinking about our next Iberostar vacation we enjoyed it so much.…
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Date of stay: January 2020
Rooms
Location
Service
Room Tip: room 1003 is right on the beach and near the Dressel Dive shop
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Response from Quality Manager I, Quality Manager at Iberostar Paraiso Del Mar
Responded yesterday
Dear guest,   First and foremost, thank you for choosing our Iberostar Paraiso Beach on your most recent vacation, and for sharing your kind comments with us. We are honored to know that you have enjoyed an excellent holiday and have left with wonderful memories of your vacation. Our combination of both a friendly and competent service is one of our highest priorities and we are constantly working to provide our guests with an excellent experience. Thank you once again for your kind comments and we look forward to welcoming you back again. Until then, we wish you all the best. Kindly,  Quality Manager Iberostar Paraiso del Mar
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ghost section
We went before Christmas. group of 9 including 81 years old "Grandma". I did extensive research before booking to make sure my mother in law with limited mobility will have access to amenities. We chose beachfront rooms, from map I downloaded it looks that behind our building there is a restaurant - perfect I tough. When we arrived we booked our a la card restaurants and we confirm the restaurant next to our building is open for breakfast and lunch. To our surprise it was not in the morning and for lunch too. We had to go to next section( the Beach) Not far but for person with limited mobility very inconvenient. Next supersize was the evening - main buffet in our section- closed for dinner- we were directed to the beach section. We complained but no changes for the whole week- we were told that services rotate - i strongly advise that that kind of supersizes should be listed on booking sides. So we named Iberostar Pariso Del Mar section- a ghost section.…
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Date of stay: December 2019
Value
Location
Service
Response from Quality Manager I, Quality Manager at Iberostar Paraiso Del Mar
Responded 4 days ago
Dear guest, First and foremost, we would like to thank you for having chosen us as your host, to enjoy your recent family vacations in Mexico. It is important to mention that we are a company committed to our guests’ satisfaction and wellbeing. The security and comfort for all our guests is our main priority, thereby, the resort has accessibility for all our guests. We truly regret the inconvenience that our restaurant rotation system may have affected you and we appreciate your feedback, as this allows us to identify areas for improvement to provide a better service. We hope that you can give us another opportunity to change your impression of our Resort. Sincerely, Quality Manager Iberostar Paraíso Del Mar
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Fantastic Vacation
My wife, our 2 teenage girls and my wife's parents just returned from 5 nights at the Iberostar Paraiso Del Mar/Beach resorts. We had a great time and no complaints. Check in - fast and easy Our room was on the 3rd floor of buidling 30 (on the Beach resort side) The room was large and comfortable, the washroom is huge. The balcony looks right over the beach and ocean. The room was cleaned and restocked daily. The resort is huge and at first confusing, but I have found that elsewhere as well. After a day, you are well oriented. They have golf carts that will move you from the top of the resort (lobby) to the beach and there always seems to be a cart waiting for you so you really dont have to walk unless you want to. The grounds are outstanding, beautifully kept with wild animals and birds everywhere. The food was delicious everywhere, whether a'la carte or buffet. The best part of this resort is the staff! The staff here are second to none. The bartenders, servers, bellboys, room cleaners, gardeners etc........all top notch. I want to give a shout out to Jorge at the Del Mar lobby bar, Yuli the Delmar server, Joe the Bellboy and Ernesto the Concierge!! all amazing people who made our trip great. Thank to you all!…
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Date of stay: January 2020
Response from Quality Manager I, Quality Manager at Iberostar Paraiso Del Mar
Responded 4 days ago
Dear guest, Thank you for staying with us at Iberostar Paraiso del Mar on your recent vacations. It has been a pleasure to read this excellent review of your recent holiday with us and we really appreciate that you took the time to write and share it with us and other travellers. The fact that we were able to exceed your expectations with our excellent standards in every area that characterise our company is of great importance to us. It is therefore very satisfying for us that you have kept us in your fondest memories and it would be wonderful to welcome you back again. Best regards, Quality Manager Iberostar Paraiso del Mar
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We are going to the Iberostar Paraiso Del Mar for 10 days, starting Jan. 18. Where is the best place to snorkel? Can I snorkel at the beach in front of the resort? Is it better to book an actual excursion and, if so, with whom? I appreciate your input. Thank you!
You can snorkel just about anywhere there. The area has the 2nd largest reef in the world. you can snorkel of the beach, but if you go to the lobby you can book a tour for the better areas of the reef. Go to the resort next to Del Mar Iberostar ??? for more tours too to get the best tours.
0 votes
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How far is it to the beach? The hotel looks like it’s set back quite aways. Especially the buildings near the lobby.
Hello, Depending on where you take your room, the most distant are those near the lobby where you take about 5 minutes for a leisurely stroll to the beach while the rest decreases. If you are lazy to walk, there are cars that take you
2 votes
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What type of currency does the casino accept? Should we be bringing pesos for souvenir shopping?
Both USD and pesos
1 vote
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Hi there, we are heading to the Pariso in a couple of months and I am wondering about dress code for specialty restraunts? For men and boys (13&11) are nice walking shorts and a tee accepted or does it need to be long pants?? Thanks in advance :)
Dress shorts and collared shirts are accepted. We only saw 1 couple declined entry when both had on cutoff shorts, T shirt and halter top.
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interested to know if the "room near the pool" actually has pool views or it if could be on the backside of the building with only a jungle or garden views..in other words... does this room category only cover off being close to the pool and not actually mean being able to see the pool?
The rooms don't actually overlook the pool, which is good. If you're on one of the upper floors you may be able to see parts of the pool. The "pool view: rooms are rooms that are closer to the pool and further away from the lobby and restaurants. In my case my room was literally a 15 - 20 second walk to the pool. The one thing you need to know is that the pool area is huge and can be accessed by a few different paths and walkways.
1 vote
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123456…196
"Both ours & our family members were great The sights were outstanding. Birds,flamingos,, peacocks,turtles,swans & more."
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"room 1003 is right on the beach and near the Dressel Dive shop"
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"There was an extendable drying rack available on the patio of our room which really came in handy. "
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"Get buildings 17 or 18, which were halfway between the lobby, near the extremely large pool and halfway to the beach"
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"block 1300 is right between the Beach and the Buffets."
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PRICE RANGE
€171 - €468 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar paraiso del mar hotel playa paraiso, iberostar playa paraiso, iberostar hotel playa paraiso, iberostar paraiso del mar mexico
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Paraiso
NUMBER OF ROOMS
388
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Frequently Asked Questions about Iberostar Paraiso Del Mar
Which popular attractions are close to Iberostar Paraiso Del Mar?
Nearby attractions include Cirque du Soleil JOYÀ (0.9 km), Jungala Aqua Experience (1.2 km), and Pasion De Cacao (0.4 km).
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What are some of the property amenities at Iberostar Paraiso Del Mar?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
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Which room amenities are available at Iberostar Paraiso Del Mar?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
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What food & drink options are available at Iberostar Paraiso Del Mar?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
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Is parking available at Iberostar Paraiso Del Mar?
Yes, free parking is available to guests.
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What are some restaurants close to Iberostar Paraiso Del Mar?
Conveniently located restaurants include Pavo Real by the Sea, Tramonto, and Nektar at Vidanta Riviera Maya.
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Are there opportunities to exercise at Iberostar Paraiso Del Mar?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
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Does Iberostar Paraiso Del Mar have an airport shuttle?
Yes, Iberostar Paraiso Del Mar offers an airport shuttle for guests. We recommend calling ahead to confirm details.
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Is Iberostar Paraiso Del Mar located near the city centre?
Yes, it is 0.6 km away from the centre of Playa Paraiso.
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Are any cleaning services offered at Iberostar Paraiso Del Mar?
Yes, dry cleaning and laundry service are offered to guests.
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Does Iberostar Paraiso Del Mar offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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