IBEROSTAR PARAISO BEACH

About

4.5

Excellent

6,955 reviews

Location

Cleanliness

Service

Value

Certificate of Excellence

GreenLeaders Gold level

Directly on the beach of "Playa Paraiso." Imaginatively designed lake – pool. Convention centre. The holiday complex is perfectly integrated into the tropical landscape.

Full view

Property amenities

Free parking

Free internet

Pool

Fitness Centre with Gym / Workout Room

Free breakfast

Beach

Diving

Babysitting

Parking

Wifi

Public wifi

Paid wifi

Internet

Hot bath

Pool / beach towels

Outdoor pool

Fitness classes

Bar / lounge

Restaurant

Breakfast available

Breakfast buffet

Swimup bar

Poolside bar

Golf course

Tennis court

Aerobics

Entertainment staff

Evening entertainment

Fishing

Karaoke

Nightclub / DJ

Children's playground

Indoor play area for children

Children Activities (Kid / Family Friendly)

Kids club

Kids' outdoor play equipment

Airport transportation

Shuttle bus service

Business Centre with Internet Access

Conference facilities

Banquet room

Meeting rooms

Spa

Couples massage

Facial treatments

Full body massage

Massage

Salon

24-hour security

Concierge

Currency exchange

Shops

Sun loungers / beach chairs

Sun umbrellas

24-hour front desk

Dry cleaning

Laundry service

Room features

Air conditioning

Private beach

Housekeeping

Room service

Minibar

Refrigerator

Flatscreen TV

Bath / shower

Safe

Telephone

VIP room facilities

Private bathrooms

Room types

Pool view

Non-smoking rooms

Suites

Family rooms

Good to know

HOTEL CLASS

HOTEL STYLE

Family Resort

Great View

Languages Spoken

English, Spanish

Hotel links

Visit hotel website

Hotel deals

Location

Full view

Contact

Carrt. Chetumal - Pto. Juarez Km. 309, Playa Paraiso, Playa del Carmen 77710 Mexico

Name/address in local language

00 34 960 46 15 97

Getting there

Cancun Airport32 kmSee all flights

Aerodromo de Playa Del Carmen20 kmSee all flights

Car HireSee all Playa Paraiso car hire

See all nearby hotels

Nearby restaurants

Punta Bonita at Rosewood Mayakoba

196 reviews

9.9 kmMexican

Nektar at Vidanta Riviera Maya

219 reviews

19 minMexican

See all nearby restaurants

Nearby attractions

Cirque du Soleil JOYÀ

3,862 reviews

18 minTheatre & Performances

Jungala Aqua Experience

9 minSpeciality & Gift Shops

Desde El Rancho

2.6 kmZoos

See all nearby attractions

6,955Reviews1,559Q+A100Room tips

Fun family vacation

Iberostar Paraiso Beach is part of the Iberostar Playa Paraiso complex of 5 resorts. Paraiso Beach and Paraiso Del Mar are basically one resort with two lobbies. All facilities, including the pools and restaurants are shared between the 2 resorts. Paraiso Lindo is a bit nicer and they can also use the Paraiso Beach/Del Mar facilities and restaurants, which, I think, makes it harder to get restaurant reservations at Beach/Del Mar. Paraiso Maya and Grand Paraiso are nicer still with the latter being adults only. All 5 share the shopping mall. The food in the shopping mall, coffee, burgers, tacos, candy, ice cream are all included as part of your package. The resort is between Cancun and Playa Del Carmen, which has the advantage of being closer to the airport and reducing travel time coming and going, but it's further from Tulum and Chichen Itza if you want to take an excursion there. The resort and beach are both clean and well kept. We didn't have a seaweed problem, which can be an issue in the Mayan Riviera. The pool is very large and winds down the middle between the Beach and Del Mar buildings, with some areas fairly quiet and others with lots of activity. Like everywhere, people try to reserve chairs at the pool and beach before breakfast. We found that the resort is large enough that we never had too much trouble finding 4 chairs. The buffets are pretty good - there was always something tasty available. The food quality is a step up from Iberostar in Punt Cana. I think that's generally true in the Mayan Riviera compared to the Dominican Republic. We also ate at the Mexican and Brazilian restaurants and the Star Rock Cafe and enjoyed them all. We wanted to try the Japanese but couldn't get a reservation while we were there. We also all loved the taco restaurant in the mall. We had lunch or a late afternoon snack there several times. My teens also really enjoyed the burgers at the beach grill. The patties were thin but freshly made. The bars have their standard brands plus some popular alcohol brands available for drinks. Their standard brands are definitely weak, which I don't mind, because I can drink tropical drinks all day without getting drunk and there aren't a lot of drunks wandering around, but if you want more kick you can ask for Bacardi or Smirnoff instead. There are lots of activities available and if you install the app you can see a schedule. My teens really enjoyed the daily water polo games and some other sports activities. Wi-Fi coverage around the resort is excellent and fast enough for streaming, it's even decent at the beach, and there are no device limits per room. We took a snorkeling excursion with Dressel Divers who have a kiosk by the pool and operate from the north end of the beach. If you want to take a snorkel excursion, you can trust them to get you there and back and look after you. We had some concerns over weather conditions and what trip to take and they were accommodating and made an effort add an extra van to the daily Mayan trip so we could join in. The room was kept clean and the fridge was restocked daily. The beds could use new mattresses - mine definitely slopped to the centre of the bed. The rooms could also use a bit more drawer space. My biggest complaint would be the shower. There was enough hot water but the water pressure was more like a drinking fountain than a shower. All things considered, I'd definitely recommend this resort for families and I'd consider going back or possibly upgrading to Lindo or Maya for a couples trip.…

Date of stay: December 2019

Value

Service

Sleep Quality

Dear guest, Thank you for giving us the opportunity to host you at Iberostar Paraiso Beach. Your review of our hotel is very much appreciated. We are always very happy to receive confirmation that our guests have enjoyed a wonderful holiday and have left with happy memories.Our combination of both competent and friendly service is one of our main priorities and we are constantly working to provide our guests with a genuine experience. Again, we thank you for your kind comments and we look forward to welcoming you back again soon. Best regards, Quality Manager Iberostar Paraiso Beach

Hotel's Favourite

Best stay ever!!!

We spent 5 nights at the Paraiso beach and our stay was amazing!!! Beautiful hotel and facilities with excellent food. The buffet for both breakfast and lunch is very diverse with delicious fresh fruits and products. The restaurants available at night are great too. We tried the following : the Brazilian which is perfect for meat lovers (you also have a nice buffet to accompany the different meats served at the table), the Gourmet (you need to book when you arrive but it's worth eating there!), the Italian (slow service but worth trying too! Good pasta and buffet. No need to book in advance), the American bar which looks like a bar but offers a nice menu and the Mediterranean one (great for fish and seafood) dorada! Note that if you dont like fish, it may not be for you. The facilities were great : big room, huge pools with both a quiet area and one dedicated to the sport activities organized by the best team ever!!! Many thanks to Manuel who made us feel special. And a special thanks to Miguel for his smile and positive attitude. We had so much fun! We took part in the aquagym, zumba and some special games at the pool. Thanks to the fitness director as well for making the zumba lesson at the beach accessible to beginners! The shows at night were amazing too. We saw the disco night, the rock night + a funny show organized by the event team led by Manuel. We had such a great time!!! Thank you to Felix at the front desk for welcoming us in a friendly and professional manner, and allocating a nice room before the official check in time! As you can understand, the staff really makes the difference. They are all really customer oriented and very friendly. We can only recommend the Paraiso beach and we would definitely stay there again! …

Date of stay: May 2019Trip type: Travelled as a couple

Dear guest, Thank you for choosing Iberostar Paraiso Beach to spend your recent vacations at the Riviera Maya and for sharing your experience with us. It is great to know that you had an amazing time during your stay and that you enjoyed our stunning facilities, our tasty gastronomic offer, great pools and especially, our array of entertainment activities. Furthermore, we thank you for your special mention to the outstanding service of Manuel, Miguel and Felix; we assure you that we will forward your comments to them to motivate them to keep striving to achieve our guests’ satisfaction. We are already looking forward to welcome you back on your upcoming holidays! Sincerely, Quality Manager Iberostar Paraiso Beach

Iberostar Paraiso Beach Playa Paraiso

We stayed over Christmas and New Year. On turning up at the hotel we were met by friendly staff and a welcoming drink..The booking in process was easy and we were escorted to our room.Throughout our stay the staff were truly excellent nothing was too much trouble. The buffet food was also extremely good particularly on Christmas Eve and New Years Eve..There were a number of themed speciality restaurants which provided fine dining. We stayed for 11 nights so were allowed to attend 4 of them within our inclusive package. The room was well presented being typical for this type of hotel. The cleaning staff did an excellent job serving the room each day. The swimming pools were large and like the grounds maintained to a very high standard. If however you wanted a seat next one of them you would have to get up early as by 9am at the latest all were covered in towels..Overall I cannot fault the hotel or its staff and would highly recommended it to others..…

Date of stay: December 2019Trip type: Travelled as a couple

Dear guest, Thank you for staying at Iberostar Paraiso Beach on your recent visit to the Riviera Maya. It is always excellent for us to receive such complimentary reviews like this. We really do appreciate the time and effort you have taken to share this opinion of your recent holiday in our hospitality at Iberostar. We have treated your description as a success story and your comments show that we are on the right track with our numerous efforts and our attention to detail. We would like to thank you once again for your kind review and will be delighted to welcome you back to one of our hotels soon. Best regards, Quality Manager Iberostar Paraiso Beach

+1

Fantastic Trip!

This is a beautiful resort, staff was wonderful. We loved the beach (although waves were rough some days) and always found loungers either early morning or mid afternoon- forget about it around lunch time. Pools were great, loved the pool bars! Tried lots of delicious drinks, Miami Vice was a fave. We had lunch a few times at the steakhouse, once at the italian, both were good. Went to the staekhouse for dinner, it was fantastic! Make sure to go to the Japanese restaurant, delicious (book on your first day, it fills up fast). Buffet was always good, lots of options. Guacamole was awesome! Try to check out the mall (not alot of shopping, we found a couple things) but the tacos are great and the crepes are amazing! There are golf carts to take you around but it is not that bad to walk everywhere. (Maybe 8 min from from front lobby to beach). Entertainment was decent, we only saw 2 shows. There were flamingos to see and peacocks everywhere. Closer to beach there were lots of Coaties, so cute! Also parrots and other birds to see. I highly reccomend taking the $5 shuttle...you can go right to Playa del Carmen to shop but if you ask (and maybe give a few more dollars) they will take you to Iberostar Tucan where you are allowed to stay the day with your wristband. We spent half the day at the beach, saw monkeys on the trail, had lunch, then walked half an hour down the beach into Playa for the rest of the day. (Shuttle takes you back, 5pm and last at 8pm) Our room was good, clean, fridge stocked with water,pop and beer. Good shower pressure, 2 sinks. Your typical resort room. Overall, we loved the place! Great beach, pool, food and value for your money. We did 2 excursions (Chitzen Itza with Mayanan caremony and Cenote and snorkeling with sea turtles and a cenote). Both were fantastic!…

Date of stay: November 2019Trip type: Travelled as a couple

Dear guest, Thank you for giving us the opportunity to host you at Iberostar Paraiso Beach on your recent vacations. We are pleased to read that you had such a pleasant time in our hospitality at Iberostar and we want to thank you for sharing your opinion with others. Confirmation that we were able to exceed your expectations is spectacular news for us. It is also very satisfying for us that you have kept us in your fondest memories and it will be an honour to welcome you back again in the future until then we wish you all the best. Kind regards, Quality Manager Iberostar Paraiso Beach

Family X-Mas Holiday

Iberostar had everything we needed. Large resort but they have trams that pass randomly that will gladly give you a lift. We spent 10 days over Christmas and New years with kids in tow 15-12. We got conjoining rooms so the girls could have their own space which was nice. Rooms always clean and bar fridge full. We are beach people and enjoyed the water here. Lots of options for dinning with Japanese being our favorite, don't miss out and book early. Would recommend for fun family resort.

Date of stay: December 2019

Dear guest, Thank you so much for staying with us Iberostar Paraiso Beach on your recent vacations. We are pleased to read that you had such a pleasant time in our hospitality. The fact that we were able to offer you a great holiday experience is extremely pleasing as we work hard every day to achieve this. We try to think about everything to provide our guests with a perfect holiday. Again we thank you for sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the future and wish you all the best. Kind regards, Quality Manager Iberostar Paraiso Beach

PreviousNext

12 3 4 5 6…854

I would like to know if they have classes at the gym?

really just trying to find out what kind of an upgrade is good for this resort and what was the price. did you upgrade when you arrived? thank you

No, I didn't do any upgrate, so I can't answer the question specifically, except that I will share my booking method. Before I make a booking (via internet of course): 1.) I choose the country where I would like to be 2.) I check the weather data on the plan 3. I am looking for a resort, which I would like to 4.) Then I read on "Trip Advisor" revews 5. ) Then I make a decision: a. What room, b.) What view. 6.) I compare prices 7.) Then I know how much it will cost. 8.) So I know if I can afford the option without falling into debt, because I know the price "from beginning to end". Bottom line this method works .. I've never had to do any up grate, we were always very happy and happy, so that in many cases we ate again to the same resort without changing anything in the original booking (only dates)

Show all answers

Debating coming for our honeymoon. Did previous visitors find there was enough to do on resort to keep you entertained? Or should I expect to spend money on excursions? Scared we will become bored after a few days. Also, seafood (specifically lobster/crab) is it included in all inclusive or is it an extra charge you have to pay for?

There were plenty of water activities and events within the hotel..The reef near Cozumel Island is reputed to be the 2nd largest in world so good snorkelling/diving..Trips out are a little limited in number Chichen Itza and Xcarat and Cozumel Island are worth visiting as is Playa Del Carmen. There is a daily show in evenings at hotel and a disco/club although I didn’t go to it myself..The Lobster was included but I think that was only on Christmas Eve New Year’s Eve and not part of normal package..

Show all answers

what buildings have a partial ocean view?

Building 10 but there are many trees between you and the ocean—in my opinion not worth the extra charges which we incurred.

i keep reading about a coffee bar, is this included with the all inclusive?

OH , YES !! EVERY THING IS INCLUDED . This is a very nice coffe bar. Small tables , comfortable chairs. Right next to the bar is the corridor , of course, instead of windows are openings between the pillars, so you can smoke there without disturbing anyone, because there is a soft breeze there giving a fresh air. A paradise for smokers !! Where along the wall are chairs + tables with ashtray Of course, this coffee bar also serves drinks. The bartenders are very cheerful and kind. When you are not decided on which drink you feel like, they offer a whole range of drinks , explaining the ingredients of the drink . I had the opportunity to learn about new drinks, unknown to me

Show all answers

PreviousNext

123456…312

"for couples, stay by the "quiet pool". It was great to have easy access and was central to the rest of the resort."

Read full review

"Buildings 34, 35, 36, 37 are in close proximity to beach & restaurants. Jungle side preferred"

Read full review

"Our room was great main floor in block 33, close to the pool and beach."

Read full review

"pools or ocean view"

Read full review

"mid way between beach and lobby, ground floor."

Read full review

PreviousNext

123456…20

PRICE RANGE

€183 - €459 (Based on Average Rates for a Standard Room)

ALSO KNOWN AS

iberostar paraiso beach hotel playa paraiso, iberostar playa paraiso, iberostar hotel paraiso beach, iberostar paraiso del mar

LOCATION

MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Paraiso

NUMBER OF ROOMS

424

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Frequently Asked Questions about Iberostar Paraiso Beach

Which popular attractions are close to Iberostar Paraiso Beach?

Nearby attractions include Cirque du Soleil JOYÀ (1.4 km), Jungala Aqua Experience (1.4 km), and Pasion De Cacao (0.6 km).

See all nearby attractions.

What are some of the property amenities at Iberostar Paraiso Beach?

Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.

See all property amenities.

Which room amenities are available at Iberostar Paraiso Beach?

Top room amenities include a minibar, air conditioning, and a flat screen TV.

See all room amenities.

What food & drink options are available at Iberostar Paraiso Beach?

Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.

Learn more.

Is parking available at Iberostar Paraiso Beach?

Yes, free parking is available to guests.

Learn more.

What are some restaurants close to Iberostar Paraiso Beach?

Conveniently located restaurants include Pavo Real by the Sea, Tramonto, and Nektar at Vidanta Riviera Maya.

See all nearby restaurants.

Are there opportunities to exercise at Iberostar Paraiso Beach?

Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.

Learn more.

Does Iberostar Paraiso Beach have an airport shuttle?

Yes, Iberostar Paraiso Beach offers an airport shuttle for guests. We recommend calling ahead to confirm details.

Learn more.

Is Iberostar Paraiso Beach located near the city centre?

Yes, it is 0.3 km away from the centre of Playa Paraiso.

See all nearby attractions.

Are any cleaning services offered at Iberostar Paraiso Beach?

Yes, dry cleaning and laundry service are offered to guests.

See all property amenities.

Does Iberostar Paraiso Beach offer any business services?

Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.

See all property amenities.

Want more?

See more questions & answers about this hotel from the TripAdvisor community.

Iberostar Paraiso Beach All-inclusive Resort, Playa Paraiso

About

Location

Reviews