Resorts World Awana
Km13 Genting Highlands Resorts World Genting, Genting Highlands 69000 Malaysia
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About
#7 of 27 hotels in Genting Highlands
Location
Cleanliness
Service
Value
Breathtaking landscape, nature walks and golf Located at mid-hill, the Resorts World Awana is nestled in lush green environment with a view of the majestic mountain range. Activities include nature walks and golf at the unique 18-hole course. The hotel is just a two-minute drive from the Genting Highlands Premium Outlets.
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Property amenities
Free public parking nearby
Paid internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Golf course
Squash
Babysitting
Parking
Internet
Hot bath
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Tennis court
Table tennis
Children Activities (Kid / Family Friendly)
Free shuttle or taxi services
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Gift shop
Shops
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Flatscreen TV
Room types
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Languages Spoken
Malay
Location
59Somewhat walkable
Grade: 59 out of 100
18Restaurantswithin 1 km
1Attractionwithin 1 km
Km13 Genting Highlands Resorts World Genting, Genting Highlands 69000 Malaysia
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We stayed for 3 nights and loved this hotel. Reviews suggest it is run down and tired. This was not our experience at all. My only issues were pre arrival. It was not clear at all how to get to the hotel. Cable car? This hotel is actually in the mid hills and you do not need a cable car to get here. You can arrive by bus to the GPO (shops) near the hotel. Then you can either use hotel shuttle bus or use a Grab. The shuttle runs every hour. Leaves the hotel on the hour and from the GPO on the half hour (no service at 7.30pm). The bus is small and it is first come first served and there is no room for big luggage. Grab cost us 20RM with luggage so we were happy. Some say you can walk from the GPO to the hotel but I could not see a route and would not recommend it. Another reviewer said there room opened onto the GPO. I think they must mean they had a view of it. The hotel is definitely not connected to the GPO and there is a steep hill and busy roads between. You get one free cable car ticket per room - not per person which takes you from the Awana Sky station at the GPO up to the top of the mountain where there are many more hotels and a huge complex of shops, restaurants, casinos, theme parks etc. At busy times up to 500,000 visitors go each day!!! It is a monumental place. There are shops and restaurants at the GPO but there are so many more at the top of the mountain but the cost is higher. I thought that the restaurants in the Awana hotel were good but we did not try breakfast. The Awana Bio Park is not fully open yet as it is undergoing major renovation. Hopefully the Biopark will be fully operational by early 2025. It should be amazing when fully open. Meantime you can take a 2 hour guided nature walk on the Clearwater Trail for 20RM per person at 9am each day. If you are lucky you will be accompanied by Pat or Eddie Chan who are both passionate and fascinating people who are dedicating their lives to this area.…
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Date of stay: September 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Great for nature lovers
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I love the location of the hotel. The surrounding nature is so calming and relaxing. I love the indoor garden where they grow their own veggies for use in the restaurant. The Gondola ride to the main Genting Highlands is nearby, there is a shuttle that runs to the base of the Gondola ride and to Genting Premium Outlet. Breakfast buffet is good. Overall a good stay. The Building is Old, but still OK. We got a room that opens to Genting Premium Outlet. What made me rate this as 3 is the smell of the room when we went in. Smells like a damp cloth contained in the enclosed space for a long time. Maybe we got a room not used for some time (one off)? Ended up opening all the windows, turning the AC on, went out and comeback after hours. Worth giving a second stay. Might have a different experience.…
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Date of stay: July 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
+1
Pros: - Free water provided - Free shuttle service to premium outlets Cons: - Okish rooms, quite old and not renovated. - You can see rust in many bathroom fittings showing how old and non-maintained it is - Note that the free skyway ticket given is only 1, not 1 per family member, but 1 per room. - Food is very okish. The first time I saw them making omlettes and leaving it there and serving cold omlettes. - The chef had the audacity to question our lifestyle - he asked why I eat egg, but not chicken. This is when I asked him for an omlette without meat. He was insisting I take the omletter that he had already prepared and tried to inform me it was without meat. I could clearly see the meat and I had to raise my voice and point it out before he agreed to make an other omlette without meat. Very poor service in the breakfast restaurant. - Also, things get over very soon in restaurant, but is not filled quickly. So, you better get things when you see them, else you wait for a long time. - If you plan to stay here and visit Genting theme park, think again, as it is hard to get taxis and the van services from the resort is expensive. - The water jug in the room was not even washed and filled when we checked in. - The floor in the room is uneven where there is different flooring from room to entrance of bathroom. High chances of stumbling, be careful if you have senior citizens or kids. Overall I would never stay in this hotel again.…
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Date of stay: June 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Try to avoid this hotel if you are here for theme park. Go to premium outlets as they have better...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Social Care Team, Other at Resorts World Awana
Responded 26 Jul 2023
Dear Valued Guest, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours, RWA Social Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Everything is lousy. The basin was choked when we use it. The wifi was not working at all and need to change. Worst still, the room size is not as per what they advertised. It seems to me is a scam to book their Hotel. Bad experience and never book it anymore.
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Date of stay: July 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Social Care Team, Other at Resorts World Awana
Responded 26 Jul 2023
Dear Amosthrowl, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours, RWA Social Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Only stayed 1 night with my family…but I really hope we could spent more night in this resort..!! Room very clean and modern, booked room with 2 double bed, water refill in front off room, nice staffs, they have free shuttle bus every hours to awana sky and premium outlet, but you can only spending your time in hotel, cos they have pool, bar, coffeeshop, and restaurant and stuffs for your kids…definitely will be back
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Social Care Team, Other at Resorts World Awana
Responded 26 Jul 2023
Dear VanShenna, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWA Social Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had stayed their for 1 night with 3 rooms . We called the operator for dentle kit they came just to say why do you call housekeeping just call reception for anything. We had asked for only 2 empty plates/ dishes in the room to make kids eat their food but the hotel said they do not have this policy instead they asked for rs 40 for plastic plates to buy from them. No housekeeping staff was their on such big hotel . Do not stay their with kids or family .
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Social Care Team, Other at Resorts World Awana
Responded 26 Jul 2023
Dear Somyakachhara, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours, RWA Social Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Hospitality is not good. Had the worst experience with their shuttle service. And the driver was extremely rude. I would like the management to review theor driver hiring process, as the driver driving the late night shuttle on Sat 17 June 2023 was extremely unprofessional and misbehaved with the guests. Also, the maintenance is not upto the mark. It's better to stay at some other place near the First World Resort than this place.
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Date of stay: May 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Social Care Team, Other at Resorts World Awana
Responded 26 Jul 2023
Dear Kavintgandotra249, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours, RWA Social Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Stayed end may 2023. Room 16563. Refurbished room. Safe not working, technical said need at least 3 days to resolve. Hotel was full house. Lower portion of window can be open, might be dangerous for young kids and baby if lower portion of window can be easier open. Room is 2 queen size bed I think, can fit 4 adults. Also bit dusty at window side. However it was immediately rectified after feedback. Free shuttle bus from hotel to GPO to and back but before 2pm is those type of smaller van like 12-13 seaters. After 2pm a bigger bus is available. Remember to check the shuttle bus schedule. You can also find e-hailing services grab, Air Asia ride, maxim etc for short distance trip and long distance trip easily available. From hotel to peak about 14-15 RM per way. Also can get grab to being you down to KL area or KLIA as drivers do not want to go back city empty car. …
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Date of stay: May 2023Trip type: Travelled with family
Room Tip: Can get grab, air asia ride and maxim easily. For long and short distance trip.
Lower portion...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Social Care Team, Other at Resorts World Awana
Responded 26 Jul 2023
Dear Denniswon, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWA Social Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
worst hotel experiences I have experienced so far. Wouldn’t write story but few points below Staff is extremely unfriendly and rude. They do not have answer or solution for anything Location is odd, couldn’t get any cab when it was raining and with kids we had to wait on bus stop for 1hr plus as they started bus from bus station to hotel earlier than expected time. Basically they don’t at all care about customer. All the time restaurants and pool were occupied for some private event or min spend events. Not worth Breakfast quality and taste was one of the worst. Very very oily, bread were steal and harder and soft… only good thing in entire breakfast was freshly prepared congee, friend rice and milk with cereal. And careful on weekend breakfasts is served until 10 only so u can’t eat well or u miss it.…
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Date of stay: May 2023Trip type: Travelled with family
Room Tip: Don’t stay that’s all
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Social Care Team, Other at Resorts World Awana
Responded 26 Jul 2023
Dear Kunaljadhav, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours, RWA Social Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had been here long time ago. From tripadvisor review, I didn't have much expectation honestly as this was an old resort. I just booked this hotel as it was affordable and my family wanted to ride the cable car to genting theme park. Plus, the hotel was near to GPO. For me, this hotel was well maintained. We enjoyed staying in the spacious room with balcony. The room and toilet were clean and the bed was cosy. There were variety of movies and cartoons to watch if you just want to relax in the room. We had dinner in Ayu Awana. The lamb kebab and tomato pasta were delicious. Thumbs up to the chef. The Victoria Sandwich was good but would be better if it was more moist. I want to give special appreciation to Sarah and Kumar for making my daughter's birthday a memorable one :) The breakfast was acceptable, perhaps would be better with more choices. My daughter loved the omelette but she commented "why the hotel only provide orange juice." The hotel provided sahur too. Overall, I recommend to stay in Awana Resort :)…
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Date of stay: April 2023
Value
Location
Service
Room Tip: If u want to ride cable car, perhaps this is a good option. If u want to play at indoor theme...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Social Care Team, Other at Resorts World Awana
Responded 26 Jul 2023
Dear Iloveohana, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWA Social Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$49 - US$65 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
awana genting highlands hotel genting highlands, awana hotel genting highlands, awana resort genting highlands
LOCATION
MalaysiaPahangGenting Highlands
NUMBER OF ROOMS
409
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Claim Your ListingRESORTS WORLD AWANA HK$250 (H̶K̶$̶7̶4̶3̶) - Updated 2023 Prices & Resort Reviews - Genting Highlands, Malaysia
Frequently Asked Questions about Resorts World Awana
Which popular attractions are close to Resorts World Awana?
Nearby attractions include Genting Highlands Premium Outlets (0.6 km).
What are some of the property amenities at Resorts World Awana?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at Resorts World Awana?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Resorts World Awana?
Yes, free public parking nearby is available to guests.
What are some restaurants close to Resorts World Awana?
Conveniently located restaurants include Ayu Awana, Dome Cafe, and Wan Hoi Char Chan Ting.
Are there opportunities to exercise at Resorts World Awana?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Resorts World Awana have an airport shuttle?
Yes, Resorts World Awana offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Resorts World Awana?
Yes, dry cleaning and laundry service are offered to guests.
Does Resorts World Awana offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Resorts World Awana have any great views?
Yes, guests often enjoy the mountain view available here.
Is Resorts World Awana accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.