Great hotel, nice room with good service! I love the location, and, lots of eateries outside. Thanks to Sufi for your helpful assistance! Will definitely return by year end, but this time with my 2 children.
A bit disappointed about the toiletries. I ask for make up a room for our second day stay. But, they took away some of the toiletries, and even worse I ask for top up the toiletries they send the Indonesian guy to our room and the guy said cannot top up. I have to pay for it. ????
less parking for hotel need go to resident carpark for more n walk far to room due to hotel room and resident room at seprate building.... bad service in front desk, queue, booking include breakfast in booking dot.com but during checkin receptionist said only booking for room... the way she talk like we are stupid people... hotel room and resident room no iron and iron board and u need ask for that... with the price range should give great service and facilities. we pay that...
Not what i expected, but ofcourse i didnt pay for a Hilton or Hyatt :) I paid RM 467.28 for 1 night for 2pax. Check-in on a Saturday. Breakfast & dinner included. Check-in 3pm... i loved that the indoor carpark was only a stones throw to the lobby with free parking. Lobby had short queue, was pretty quick. Front desk Malay girl was friendly n polite but confused me on how to get to the pool lol. Cause if you stayed in block D. You need to go to another level. To get to the other block to take the lift up and then another 3 story lift to acess the pool. We found it eventually of course but it will be a challenge for some i am sure hahaha. After we checked in we wanted to head to the Premium Outlets. Read that there was free shuttle service. Didnt see any but i guess even if there was i didn't want to risk a full bus on the way back n be late for dinner. So we drove up. Back in the hotel, dinner was really unsatisfying. Very limited choice and nothing like what i saw in the hotel website lol. I wanted to try to order a la carte but my wife was strongly against it. I dont really have high expectations for food but i really hated the rubber lamb chops. The chef really should get arrested for preparing that. Then we went to the lobby massage counter. Was empty since we checked in. Called the number on the poster ad. It says promotion 30mins RM28. But different from the menu and eventually was RM58 cause its not happy hour price lol... so we booked for 2pax 1hour foot massage and was told to walk to the Starbucks at the petron Station a few hundred meters away. Luckily the rain stopped so we walked over... nice sights, jammed packed with people guess it was the weekend. And the foot massges was pretty good. Since dinner was a failure we walked around and had some local fare to fill our tummies. The road was jammed and traffic was a stand still often. Which i guess was horrible for the hotel guests in the hotel stuck in traffic there lol. Next day we woke up for breakfast and reached the restaurant at 915am. (Breakfast is 7am - 10am) the place was jammed packed. The buffet spread was empty. No glasses no cups for coffee. The staff clearly could not handle the crowd of war like hungry people. We found a table eventually and after walking around a couple of times still could not get anything i wanted to eat. Not even coffee. I went to a cook and asked for eggs but was told no such service. I then went to the front and asked for an ala carte menu and was told it was not available. Gave up and went out for Roti Canai. Room was spacious with basic amenities but had no razor blade. Went to the front desk got one and the lady was suprised there wasnt one in the room. Guess the house keeping was overwhelmed? We checked in Sat there was rubbish at the lift lobby bin at our level and was still there when we checked out on Sunday noon. Lol Would i stay here again? Well probably if i brought the whole family and need a room for 6pax. For the price n some proper planning we could manage. But if i came again with my wife. No thanks we'll try other places for sure... …
During my visit in Hari Raya, there is no room ready for me till 11pm. I was so disappointed with “SWISS GARDEN”. My apology to your staff name Wilin, i scolded & shouted to her, i was frustrated because i have 2 babies with me. She is very professional & calm in handling customers service. Your company should proud with her. Thumb up👍👍
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