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Gloria Residences Ion Delemen Genting Highlands

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Jalan Ion Delemen 1 Ion Park, Genting Highlands 69000 Malaysia
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Traveller (117)
Dining (11)
Room & Suite (11)

About

#9 of 22 hotels in Genting Highlands
Location
Cleanliness
Service
Value
The first of Gloria Hotels and Resort's chain in Malaysia, this chic hotel residences stands approximately 6,000 feet above sea level and is surrounded by one of the world's oldest rain forests. In 2018, it won the Malaysia Book of Records' "Highest Altitude Full-Fledged Service Apartments" award. Exquisitely elegant in furnishing, it boasts breath-taking views for couples, singles and families.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Casino and Gambling
Children's playground
Children's television networks
Parking
Wifi
Pool / beach towels
Pool with view
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Outdoor dining area
Vending machine
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Additional bathroom
Desk
Kitchenette
Cable / satellite TV
Bidet
Dining area
Housekeeping
Private balcony
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Microwave
Minibar
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Radio
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
Languages Spoken
English, Chinese, Malay
73Reviews12Q+A7Room tips
Traveller rating
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Popular mentions
Mindy T wrote a review Sep 2020
Klang, Malaysia2 contributions
+ve: ~ fast check-in process ~ fantastic view of morning view as per attached photo -ve: ~ room located very faraway from the main building which is difficult when travelling with a kid and several luggage. ~ most parts of the room and public area were dusty. ~ bath towel and bedsheet were slightly dirty which is kinda unacceptable. ~ most of the channels in the tv were not functioning properly as my kid wanted to watch something suitable. ~ the only thing we look forward was the breakfast and yet it was so disappointing whereby most of the food item were not hot enough to warm the stomach; coffee was not hot enough; not much variety; poor services.
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Date of stay: September 2020Trip type: Travelled with family
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Renuga wrote a review Aug 2020
Kuala Lumpur, Malaysia35 contributions6 helpful votes
I’m truly disappointed with this hotel. Firstly, when I purchased this hotel voucher, a lot was promised : lunch, indoor heated swimming pool, shuttle bus service to genting theme park. However when I finally arrived, lunch was just soup and chicken without any option, swimming all is closed and if u want to use another building one, you have to bring everything over there and the pathway is through the main road (can you imagine wearing your swimsuit on a cold weather here crossing the road!), and the shuttle service is out of service. When we arrived, the hotel lobby was closed and we had to check in through another hotel which was a pathway way, but traffic to just get down to enter the lobby was just chaotic. Manage to check in and then was told that it’s just a maze to get to my room and I would need their bellboy to show us. The only credit I would give is the cleanliness of the room but there was really little amenities, only 1 toothbrush was provided with toilet roll for a family suite. I was extremely disappointed that although the lift were all marked clearly where to stand due to social distancing, the bellboy insisted that other guest joins in the lift. When I brought up my concern, he just brush it off and smile.
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Date of stay: August 2020Trip type: Travelled with family
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Response from gloria residences, Marketing at Gloria Residences Ion Delemen Genting Highlands
Responded 22 Sep 2020
Dear rd80ms, Thank you for your feedback. We are disheartened to read that your stay with us was not up to your expectations, especially in terms of facilities closure, menu limitation, bathroom amenities pool redirection due to temporary maintenance of GID's pool. Hence, please accept my sincere apologies for the poor experience you endured. Rest assured, our teams are committed to resolving these issues and we hope to have the opportunity to serve you better in the near future. Sincerely, The Management
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MizSally24 wrote a review Jul 2020
Petaling Jaya, Malaysia876 contributions120 helpful votes
+1
This place is situated at the top of genting highland. In fact you have to drive further up after the main Genting hotels. Since it is situated at the other end of Genting, the view is unobstructive, a stunning view of sunrise and magnificent landscape of misty mountains surrounds you. Do request for that view for your room. We booked our two bedroom suite online, but upon checked in we were utterly disappointed because the suire wasn't as in the pictures online. It was smaller, only one bathroom to be shared among the four of us. The view was depressing. We quickly called the reception to ask why we were given such a room. A person named Hafiz (manager) responded to us promptly by showing us the way to 2 other rooms in a different block to choose. He was kind enough to come to our room and brought us around to the other suites to choose. Well this time the suites were exactly as in the websites that we booked earlier. We would like to thank Hafiz for speedily response to our quandary.
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Date of stay: July 2020Trip type: Travelled with family
2 Helpful votes
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PaulNg5533 wrote a review Mar 2020
Johor Bahru, Malaysia120 contributions32 helpful votes
I have been here few times and it's just average hotel. The room is big and quite comfortable. However, it's not that friendly when there are too many people wanna take the shuttle to Genting. Overall, it's still one of the suitable hotel to stay. The breakfast just so-so.
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Date of stay: December 2019
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Visti H wrote a review Jan 2020
Doha, Qatar161 contributions68 helpful votes
Nice hotel with reasonable price. I stayed for one night and was very satisfied with the room. Average size but very really nice and almost new. Same complex as Delemen, but more quiet. Delemen is very crowded. Only downside is location. It's quite a long way from all the theme park, casino and restaurants, and unfortunately not easy to get a cab back to the hotel in the evening - even Grab isn't available at 2200 in the evening. They do have shuttle service, but that has to be booked in advance and because Delemen is so crowded it's not easy to get the trip
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Date of stay: January 2020
Cleanliness
Service
Sleep Quality
Room Tip: Be prepared to drive to the theme park yourself
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3 Helpful votes
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Response from MarketingNComm, Manager at Gloria Residences Ion Delemen Genting Highlands
Responded 2 Feb 2020
Dear vistih, Warm Greetings from Gloria Residences Genting Highlands Thank you for choosing to stay with us during your recent trip to Genting Highlands. We are glad that you enjoyed our ambiance and facilities. We will work to improving our shuttle service schedule. Though besides Grab, the area also provides Taxi services as well for the convenience of our guests. Wishing you a wonderful year ahead. Sincerely, Kim
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PRICE RANGE
US$58 - US$89 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Gloria Residences Genting Highlands
LOCATION
MalaysiaPahangGenting Highlands
NUMBER OF ROOMS
331
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Frequently Asked Questions about Gloria Residences Ion Delemen Genting Highlands
Which popular attractions are close to Gloria Residences Ion Delemen Genting Highlands?
Nearby attractions include The VOID (1.3 km), Chin Swee Cave Temple (2.4 km), and Sky Avenue (1.5 km).
What are some of the property amenities at Gloria Residences Ion Delemen Genting Highlands?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Gloria Residences Ion Delemen Genting Highlands?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Gloria Residences Ion Delemen Genting Highlands?
Guests can enjoy free breakfast, an on-site restaurant, and complimentary tea during their stay.
Is parking available at Gloria Residences Ion Delemen Genting Highlands?
Yes, free parking is available to guests.
What are some restaurants close to Gloria Residences Ion Delemen Genting Highlands?
Conveniently located restaurants include Burger & Lobster, Nicsmann 1940s Genting Highland, and Dc Comic Super Heroes.
Are there opportunities to exercise at Gloria Residences Ion Delemen Genting Highlands?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Gloria Residences Ion Delemen Genting Highlands have an airport shuttle?
Yes, Gloria Residences Ion Delemen Genting Highlands offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Gloria Residences Ion Delemen Genting Highlands have airport transportation?
Yes, Gloria Residences Ion Delemen Genting Highlands offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Gloria Residences Ion Delemen Genting Highlands?
Yes, dry cleaning and laundry service are offered to guests.