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Room & Suite (131)
Dining (74)
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 05/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 05/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 23 in Genting Highlands
Location
Cleanliness
Service
Value
Travellers' Choice
All Crockfords rooms & suites feature in-room private steam bath and luxurious Greek Calacatta marble restroom fixtures, made exclusively for Crockfords. The latest one-touch technology allows you to close the blinds, adjust the room temperature, or control the lighting, with a simple push of a button. The elegant hotel offers 18 Signature Suites decorated in three themes, in addition to 111 Superior Rooms and 8 Junior Suites. Technogym Featuring a high-end Italian gym system Tatami Integrates a Zen tea ceremony space Mahjong Includes an automatic built-in mahjong table comes with massage chair.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Hot bath
Free breakfast
Casino and Gambling
Kids stay free
Children Activities (Kid / Family Friendly)
Taxi service
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Business Centre with Internet Access
Banquet room
Spa
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Butler service
Doorperson
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Business
Location
Full view
98Great for walkers
Grade: 98 out of 100
65Restaurantswithin 0.5 km
13Attractionswithin 0.5 km
Contact
Jalan Genting Highland Resorts World Genting, Genting Highlands 69000 Malaysia
Getting there
See all nearby hotels
314Reviews21Q+A25Room tips
Reviews
Traveller rating
- 290
- 17
- 5
- 2
- 1
Time of year
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Popular mentions
First trip to genting and the experience is so nice, warm welcoming at the lobby, and also thanks for providing birthday surprise my dad and aunt, espcially christy, neelca, chee soon, lichen and yike
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Date of stay: May 2022Trip type: Travelled
Helpful
The room and and staff are superb. The view from hotel room is spectacular. Worth the money. The car park is quite confusing. The brakfast is highly disappointing. Sausage and hashbrown are cold and tasteless. Ham is cold and hard. The dimsum set is not less disappointing. Complimentary muffin put on the table is also hard. Seems like it’s been there for few days. This breakfast does not fit 5 star hotel at all. Could only consume the english breakfast set less than quarter of the portion. Need serious improvement on this area
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Date of stay: May 2022Trip type: Travelled
Helpful
We had a fantastic experience from the moment we arrived till the moment we checked out. The butler service was superb. Thank you to Ms Kha Kha and her professional team. The junior suite we had was big, well designed, well equipped and super clean. The encounter was beyond our expectations.
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Date of stay: May 2022Trip type: Travelled
Room Tip: Stay at least two nights to enjoy the room, Genting and its surrounding. So much to see, to dine...
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Helpful
Everything was good and room very clean THE BAD THING is I was requested late check out 2pm and the staff alrdy committed but at around 1230pm the duty manager come and knock my room without any permission go strictly to my room. Because I thought the knocking sound was the connecting door so I juz Ignore the sound. When I check out ,I was asking the staff can the duty manager directly enter the guest's room like this? The staff explain to me they will call the guest to double check whether the guest is checkout now , extend stay or late check out . The staff told me that they alrdy call but not answer. But I didn’t receive any call or the room call from the hotel very outrageous. The manager should give a explain why directly enter my room without my permission This is my email lioumans3939@gmail.com THIS SHOULD NOT HAPPEN IN A FIVE HOTEL check in on 22 May 2022 check out on 23 May 2022…
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Date of stay: May 2022Trip type: Travelled
1 Helpful vote
Helpful
Impressive hotel design and facilities, complete with good hardware but software lacking. Arrival experience was marred by no staff at main entrance, no valet, no doorman, no concierge. I had to leave our car randomly at main drop off and walk all the way into reception check in counter to seek help. Staff were generally exceedingly lovely which made up to the gross shortage of service staff expected. Pre check in was done and luggage handled with early check in thoughtfully arranged for our baby's convenience. Upon collecting room key post pre check in again there was NO STAFF. Only 1 staff attended another person and walked away with the customer leaving me standing there while there are a few staff walking past with greeting. I was wet from the skyworld trip and exhausted and annoyed. Whats the point of greeting with no real service rendered? I made known that i was displeased not to be attended to again and only then was immediately serviced. Is Crockford only going to attend bloggers and celebrities or panels of judge from Forbes? Im surprised at this level of service. No turn down service, steam in the bath was not functioning. Room was lovely. There was tiniest of macaroon treat. Room service was prompt. NO in room dining menu i wonder if its available. Most inconvenient. No on ground restaurant that actually operates past breakfast. Club restaurant not open unless on fridays saturdays. When i ask for dining recommendation i was referred to something akin to fast food with baby in tow ouch! THIS is not CURATED level of service expected of Crockfords. On the day of checkout some nice staff gave the kids some teddy bears and on this day some management staff here, I had a total of more than 6 person assisting me. Lovely. But more consistent level of service would be great. However what totally put me off was the worst big breakfast ive seen in my life! check out the photo attached they put the poach egg in a rice bowl in the middle of the plate! Absolutely disgraceful! It is not acceptable. Totally looked and tasted like somehting crockfords scooped off a line of 2 star buffet from fellow genting hotels? French fries in big breakfast? Dont get me started on the lack of green and sauce expected with poached egg like bernaise would be nice. You got to be kidding me to be on Forbes list. I had a slightly more decent choice of lobster nasi lemak, albeit tiny morsel of it but good. Totally do not see past the 4 options of breakfast in the menu and no low gluten or any other options Crockfords professed to be tailoring to. Not to mention any option available for in room breakfast too. No attention to detail, i requested for Cot but no one bothered during booking. Ive been to many hotels across the world which will not overlook such important request. I was so tired i cramped the baby into our bed and needless to say didnt have such a good night. And even that i read somewhere even a cot is chargeable? Parking in Genting has always been most put off and not the most sanitary. While not all of us are very eager to let valet drive our car amidst a plethora of diseases Crockford would do well to zone off a section of parking for self park guest. Do you value only valet paying guest ? Im booked to stay again in October and i hope to see some improvement.…
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Date of stay: April 2022
Value
Rooms
Service
Helpful
PRICE RANGE
US$214 - US$292 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaPahangGenting Highlands
NUMBER OF ROOMS
138
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Claim Your Listing Frequently Asked Questions about Crockfords Resorts World Genting
Which popular attractions are close to Crockfords Resorts World Genting?
Nearby attractions include The VOID (0.3 km), Sky Avenue (0.2 km), and Skytropolis Indoor Theme Park (0.2 km).
What are some of the property amenities at Crockfords Resorts World Genting?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Crockfords Resorts World Genting?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crockfords Resorts World Genting?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Crockfords Resorts World Genting?
Yes, valet parking is available to guests.
What are some restaurants close to Crockfords Resorts World Genting?
Conveniently located restaurants include Nicsmann 1940s Genting Highland, Burger & Lobster, and Dc Comic Super Heroes.
Is Crockfords Resorts World Genting located near the city centre?
Yes, it is 0.6 km away from the centre of Genting Highlands.
Are any cleaning services offered at Crockfords Resorts World Genting?
Yes, dry cleaning and laundry service are offered to guests.
Does Crockfords Resorts World Genting offer any business services?
Yes, guests have access to a business centre and a banquet room during their stay.
Is Crockfords Resorts World Genting accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.