Resorts World Genting - Highlands Hotel
8th Mile, Genting Highlands 69000 Malaysia
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About
#6 of 27 hotels in Genting Highlands
Location
Cleanliness
Service
Value
Exclusive lavish suites for high living Indulge in the luxury of our 5-star hotel, where suites are made sophisticated and rooms a class above. Voted 'One of the Finest Properties in the World 2021' (Forbes Travel Guide), you will be charmed by the timeless elegance of this distinguished property. Bookings for Highlands Hotel are exclusive to casino guests, Genting Rewards members (Gold & above), and selected online travel agents only.
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Property amenities
Parking
Free internet
Heated pool
Casino and Gambling
Airport transportation
Spa
Baggage storage
Concierge
Wifi
Pool / beach towels
Taxi service
Convenience store
Shared lounge / TV area
Shops
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Bidet
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
On-demand films
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Non-smoking rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Modern
Languages Spoken
English, Chinese, Malay, Tamil
Location
100Great for walkers
Grade: 100 out of 100
78Restaurantswithin 0.5 km
15Attractionswithin 0.5 km
205Reviews23Q+A39Room tips
Reviews
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Room was clean and cozy. Room comes with 2 super single bed, coffee and tea maker. Not the most TV channel you can get but the available available selection are good enough. Like the shower pressure. Ideal location for a weekend out of the busy city.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We booked suite room during raya holiday,all the facilities are great,furniture and all are like new,amenities are great,cant ask for more, but it seems they are short of people as the queue in the reception are long and it took some time when u call room service In terms of location,u need to walk about 10-15min to go to sky casino/sky ave complex
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Date of stay: April 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Social Care Team, Other at Resorts World Genting - Highlands Hotel
Responded 26 Jul 2023
Dear Marselap2017, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWG Social Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After nearly 3 years and decided to stay at Highlands Hotel since there was discounted price for RWS member. But, what it got me really is disappointing. Maybe that’s the biases side as discounted price was for deluxe & premier room and hence no effort is done to maintain the room at all. Super run down and no hygiene in place at all. These are what I found though out my stay there. 1. Check in through self-help kiosk. First of a kind given it’s a 5 star hotel. Unsure why they do not want to provide front desk services. Maybe it was due to the fact that those under deluxe and premier rooms are allocated for RWS members who can redeem the room through the RWS point system or paid at a discounted price. Hence, it’s call what you pay for is what you get. No dedicated service is required except when you want to make changes to the room beds (e.g. from king to single bed and vice versa). However, if you have booked a suite room, you do have a dedicated counter for you to use and be checked in by the hotel staffs themselves personally. 2. Dirty bathroom. I had first checked in and was given a room with dirty bathtub and shower area. The capsules of facial foam was left behind by the previous guest or maybe before that in the shower area. No effort in clearing it or thoroughly cleaning them up. The bathtub, it’s by far the dirtiest that I have ever seen. Marks of dirty stains are left in the bathtub. I had to perform housekeeping by myself to remove whatever is in the toilet and did a round of cleaning up for the shower area, bathtub and toilet bowl at the end. Really disgusting to the max. and given the condition of the covid virus existence, no extra effort was given to make sure the hygiene standard is there. 3. Usage of the shampoo, shower and hand wash really was a painful experience. I wondered whether did the bathroom facility team in charge ever personally used the bottles. One person has to use up all the strength to squeeze out minimal portion of the liquid. My hand hurts as I’m typing this review out right now. I really don’t understand where is the logic in using those kind of bottles at all. 4. Room floor was not vacuumed and cleaned at all. Strands of hair can be seen on the floor and when I stepped on the non-carpenter floor, it’s as if my shoes are stuck to the floor. Yes, it’s that sticky. Horrendous!! I did saw the cleaning staffs pulling the vacuum along but was it even being used? 5. For the beds, they seems fine since I just keep an eye close as the rooms were fully booked and no chance in having the room changed for the night. Overall experience, horrendous and super nasty experience. Would I recommend or consider staying in this hotel again? NO! Not a chance! To be honest, this hotel should not even be qualified for a 5 star rating. It’s deceiving the hotel stayer. This hotel really requires a full overhaul of the hotel rooms with renovation.…
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Social Care Team, Other at Resorts World Genting - Highlands Hotel
Responded 26 Jul 2023
Dear Ji3jui, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours, RWG Social Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Front Staff service and attitude is very bad. Escalation to their manager is required. Been told to wait for messages to come back to front desk for room key. But no messages received after waited 3 hours.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Social Care Team, Other at Resorts World Genting - Highlands Hotel
Responded 26 Jul 2023
Dear U890Unicolac, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours, RWG Social Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Li Lin C wrote a review Dec 2022
We stayed in one of the executive suites, self-paying. Our stay coincided with a long weekend, so the hotel was full. However I do not think this is an excuse for having rude/ nonchalant staffs: 1. Only 3 counters were open. We were told that our room was not ready despite us checking in at 3.45pm; 2. No further information given, eg where we can wait or what time it will be ready (there were many like us, just sitting at wherever they can eg on window ledges and on the minimum chairs they have set up. There is limited waiting area in the Lobby). When we asked if they can contact us when the room is ready "oh, you want us to call you?"; 3. They allowed us to use the lounge during the wait, but offered no explanation on where it is. We brought our luggage up to Level 18 where we met other employees who are not interested in helping us to locate the lounge (just pointed finger lazily without a word. Wayfinding signages is poor too); 4. Thank God there is a young chinese lady at the lounge whom is very friendly and helpful. It made our day (you really need more employees like this); 5. Check out offers similar experience. 4 personnel at the 3 counters, all busy looking at monitors or phone or discussing among themselves (I was the only one in front of the counter). None looked up to acknowledge me until I made a remark about how long I have been waiting); 6. Questions about your stay will likely be unanswered as the system is fully automated. None of the contact numbers worked, or they will be directing you to their website/ chatbots. The hotel is nicely decorated. Room is quiet, amenities are acceptable and of good quality, the beddings are comfortable. The hotel is connected to the main malls conveniently via internal walkways. Some human touch will make the experience a much better one. …
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Date of stay: December 2022
Value
Location
Service
Room Tip: Call early to check if your room is ready.
Contactless check in and check out options are...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Social Care Team, Other at Resorts World Genting - Highlands Hotel
Responded 26 Jul 2023
Dear Lilinc2020, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours, RWG Social Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Check in was okay around 11am. Was assigned to deluxe twin room even though request for king sized. It is okay since receptionist said it is "quite full". The room look old and realised the bath tub drain stopper was stuck. Happened housekeeping was outside so asked then to take a look. After checking, he said will ask maintenance dept to come take a look. Waited for 20mins no one came. Called reception desk, she mentioned no one reported. OMG!!! Finally a maintenance guy came and said cannot be fixed so asked us to request change room. Which we did and was told no room to change at this moment as guests check out 12noon so most probably 1pm will have room. How can a big hotel no room to change? But nevermind we waited in the room till 2pm. Called reception desk, no one picked up for 5mins. Pissed we packed all our belongings and went straight to reception desk. They are issuing rooms to other people instead. The receptionist never apologise for the inconvenience caused. Jus straight away assigned a new room immediately. What kind of attitude is this? We been waiting from 11am till 3pm for nothing. No upgrade of room given. If we do not go down then imagine how long we still need to wait. Wasted my half day. Pls do not stay in this hotel. Not worth at all with this room charge I will rather stay in other hotels.…
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Date of stay: December 2022Trip type: Travelled as a couple
Room Tip: Do not stay here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Social Care Team, Other at Resorts World Genting - Highlands Hotel
Responded 26 Jul 2023
Dear LindaC1619VV, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours, RWG Social Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rooms are excellent! Nothing to say, just excellent! Hotel staffs are helpful. Housekeepers are so good! I put a note to say thanks n tip them, they replied! 🤣 I have some dolls that I got from Dolls Catcher, They set it up on purpose! I like their effort to do that! Keep up! I have a good experience on breakfast. I stay for 4 Nights and I ate breakfast for 3 days. I just need more menu and more option for buffett please, Fruit Platters would be nice. The staffs are actually pretty helpful. Badrul, Alex, and Fitri are really helpfull! They remember what I want.
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Date of stay: November 2022Trip type: Travelled with family
Room Tip: They do not have 24 hours In-room Dining. Prepare your midnight time meals.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Highlands Hotel Management, Owner at Resorts World Genting - Highlands Hotel
Responded 26 Nov 2022
Dear STVN, Welcome to the Highlands Hotel and thank you for your time sharing your recent experience in TripaAdvisor. We are delighted to receive your excellent feedback to the hotel and we hope you are having a pleasant journey uphill. Our team sincerely appreciate your compliments and continue support to their service. We have share your positive feedback to our colleagues in order to encourage them to maintain and improve their excellent service deliver to all our guests. We look forward to welcome you back for another longer stay again at the Resorts World Genting. Should there be any future assistance required, please feel free to contact us anytime. Warmest Regards, Director of Rooms Highlands Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here from 21-23 Oct in room 16320. It’s been years since I came to Genting. With a toddler around, we looked for a bigger room to stay. Thus booking the executive king. Which is one of the best decisions we made. Room were very clean and comfortable. Came with a nice view of the cable car and mountains. The executive king comes with a bathtub which is so good for family with children. Because they do enjoy the warm soak in the cold weather. Bellboy was very welcoming when we arrived and helped us with our luggage to the room. Front desk were very nice and welcoming as well. I mean I don’t really set my expectations high because I checked in at 2.30am lol. But they were really accommodating and happy to help us. The only downfall was the breakfast. As our toddler was 18months old, they charge 70rm for another portion of food. Which I think can be looked into kids/child meal(like crocksford) where children below 5 have a small portion of chicken/plain porridge given. That will be best. I mean it’s not about the money, but it’s about charging a full portion and have to waste the whole remaining porridge for the little portion I take from it to feed my child. Or they could perhaps start a kids meal that we can pay for. Other than that, all is good. We stayed both crocksford and highlands this October Deepavali holiday. I will choose highland hotel at any day in terms of service and the mere size of the room for the family. We will be staying again in December holidays and we can’t wait!…
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Highlands Hotel Management, Owner at Resorts World Genting - Highlands Hotel
Responded 3 Nov 2022
Dear Jocelyn K, Welcome to the Highlands Hotel and thank you for your time sharing your recent experience in Trip Advisor. We are delighted to receive your excellent feedback to the hotel and we hope you are having a pleasant journey uphill. Our team sincerely appreciate your compliments and continue support to their service. We have share your positive feedback to our colleagues in order to encourage them to maintain and improve their excellent service deliver to all our guests. We have also taken note on the feedback with regards to the breakfast and rest assure, we will look into this matter with the relevant departments. We look forward to welcome you back for another longer stay again at the Resorts World Genting. Should there be any future assistance required, please feel free to contact us anytime. Warmest Regards, Director of Rooms Highlands Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Newly renovated and clean room. However, for those who are light sleepers, do note that the sound proofing is poor in the room due to thin walls (not concrete) and connecting doors. Especially if the room next door is noisy. No breakfast available.
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Date of stay: October 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Social Care Team, Other at Resorts World Genting - Highlands Hotel
Responded 18 Oct 2022
Dear Valued Guest, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours, RWG Social Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Memorable stay at Highland Hotel! Excellent service got from GSA Mr. Adan, so much polite I have ever experienced in Genting. Definitely will be recommending to all my friends and family who want to visit. Thank You Mr. Adan for making my trip so much better and memorable. See ya ✌🏻
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Date of stay: September 2022Trip type: Travelled solo
Room Tip: GSA will basically assisting you from A to Z, you got nothing to worried about the other things.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Social Care Team, Other at Resorts World Genting - Highlands Hotel
Responded 18 Oct 2022
Dear Cristn2018, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWG Social Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$293 - US$300 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Maxims
LOCATION
MalaysiaPahangGenting Highlands
NUMBER OF ROOMS
845
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Claim Your ListingRESORTS WORLD GENTING - HIGHLANDS HOTEL - Updated 2023 Prices & Reviews (Genting Highlands, Malaysia)
Frequently Asked Questions about Resorts World Genting - Highlands Hotel
Which popular attractions are close to Resorts World Genting - Highlands Hotel?
Nearby attractions include Sky Avenue (0.4 km), Genting SkyWorlds Theme Park (0.08 km), and Skytropolis Indoor Theme Park (0.4 km).
What are some of the property amenities at Resorts World Genting - Highlands Hotel?
Some of the more popular amenities offered include airport transportation, dry cleaning, and laundry service.
Which room amenities are available at Resorts World Genting - Highlands Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
Is parking available at Resorts World Genting - Highlands Hotel?
Yes, parking is available to guests.
What are some restaurants close to Resorts World Genting - Highlands Hotel?
Conveniently located restaurants include Mr Dakgalbi At Skyavenue In Genting, Nicsmann 1940s Genting Highland, and Burger & Lobster.
Are there opportunities to exercise at Resorts World Genting - Highlands Hotel?
Yes, guests have access to a heated pool during their stay.
Does Resorts World Genting - Highlands Hotel have airport transportation?
Yes, Resorts World Genting - Highlands Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Resorts World Genting - Highlands Hotel located near the city centre?
Yes, it is 0.01 km away from the centre of Genting Highlands.
Are any cleaning services offered at Resorts World Genting - Highlands Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Resorts World Genting - Highlands Hotel?
The staff speaks multiple languages, including English, Chinese, Malay, and Tamil.