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Highlands Hotel - Resorts World Genting

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Genting Highlands 69000 Malaysia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (333)
Room & Suite (157)
View from Room (18)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 05/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Highlands Hotel - Resorts World Genting
Updated 05/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 21 hotels in Genting Highlands
Location
Cleanliness
Service
Value
Exclusive lavish suites for high living Indulge in the luxury of our 5-star hotel, where suites are made sophisticated and rooms a class above. Voted 'One of the Finest Properties in the World 2021' (Forbes Travel Guide), you will be charmed by the timeless elegance of this distinguished property. Bookings for Highlands Hotel are exclusive to casino guests, Genting Rewards members (Gold & above), and selected online travel agents only.
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Property amenities
Valet parking
Free internet
Bar / lounge
Casino and Gambling
Airport transportation
Meeting rooms
Spa
24-hour security
Wifi
Coffee shop
Restaurant
Salon
Baggage storage
Concierge
Convenience store
Currency exchange
Shared lounge / TV area
Shops
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Bidet
Room service
Safe
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
On-demand films
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Landmark view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Modern
Languages Spoken
English, Chinese, Malay, Tamil
188Reviews19Q+A34Room tips
Traveller rating
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  • 42
  • 12
  • 14
Time of year
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Popular mentions
Jason wrote a review 9 Jan
1 contribution
Wonderful stay and unique room at Highlands Hotel. All staff is attentiveness and helpful upon my arrival at lobby. I was given excellent service on whole process of check in from lobby to room. I’m unable to recognise one of the Malay staff’s name who offering me for luggage assistance due to I’m with a lot of shopping bags. Even though this is a small offer but thank you for the caring. I will choose to stay at Highlands Hotel for my next coming vacation at Genting 🥰
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Date of stay: January 2022Trip type: Travelled as a couple
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Response from Highlands Hotel Management, Owner at Highlands Hotel - Resorts World Genting
Responded 6 days ago
Dear Y9374QIkevins, Welcome to the Highlands Hotel and thank you for your time sharing your recent experience in Trip Advisor. We are delighted to receive your excellent feedback to the hotel and we hope you are having a pleasant journey uphill. Our team sincerely appreciate your compliments and continue support to their service. We have share your positive feedback to our colleagues in order to encourage them to maintain and improve their excellent service deliver to all our guests. We look forward to welcome you back for another longer stay again at the Resorts World Genting. Should there be any future assistance required, please feel free to contact us anytime. Warmest Regards, Assistant Club Director Highlands Hotel
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abby wrote a review 8 Jan
Port Dickson, Malaysia1 contribution1 helpful vote
We spent two night here and everything was excellent. Room cleanliness and ambience is excellent. Staff very friendly and high quality of service and attention to detail remains. Overall this is great hotel and I would definitely stay here again and also would like recommend to others.
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Date of stay: January 2022Trip type: Travelled as a couple
1 Helpful vote
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Response from Highlands Hotel Management, Owner at Highlands Hotel - Resorts World Genting
Responded 1 week ago
Dear Dreamer06269804830, Welcome to the Highlands Hotel and thank you for your time sharing your recent experience in Trip Advisor. We are delighted to receive your excellent feedback to the hotel and we hope you are having a pleasant journey uphill. Our team sincerely appreciate your compliments and continue support to their service. We have share your positive feedback to our colleagues in order to encourage them to maintain and improve their excellent service deliver to all our guests. We look forward to welcome you back for another longer stay again at the Resorts World Genting. Should there be any future assistance required, please feel free to contact us anytime. Warmest Regards, Assistant Club Director Highlands Hotel
Read more
anna wrote a review 5 Jan
Kuala Lumpur, Malaysia1 contribution1 helpful vote
What a wonderful stayed yet with cooling air. Perfect vacation with great service and friendly staff…….They patiently teach me using mobile check in and help me to download without hesitation. Thumbs up for them!!! Really have a great time.
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Date of stay: January 2022Trip type: Travelled solo
1 Helpful vote
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Response from Highlands Hotel Management, Owner at Highlands Hotel - Resorts World Genting
Responded 1 week ago
Dear FarAway44413379004, Welcome to the Highlands Hotel and thank you for your time sharing your recent experience in Trip Advisor. We are delighted to receive your excellent feedback to the hotel and we hope you are having a pleasant journey uphill. Our team sincerely appreciate your compliments and continue support to their service. We have share your positive feedback to them in order to encourage them to maintain and improve their excellent service deliver to all our guest. We look forward to welcome you back for another longer stay again at the Resorts World Genting. Should there be any future assistance required, please feel free to contact us anytime. Warmest Regards, Assistant Club Director Highlands Hotel
Read more
AMR3103 wrote a review 4 Jan
6 contributions1 helpful vote
+1
We booked a hotel for our newly wed friend. We requested the hotel to do a simple decoration and out of our expectation the decoration is superb and our friends like it very much. It is a kind of honeymoon to them. They went to the hotel swimming pool on the next day however they didn't utilise it. My friends told me if next time I can belanja for 2nd honeymoon as they found the hotel is quite & suitable for honeymooners. 👍👍👍
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Date of stay: December 2021Trip type: Travelled with friends
1 Helpful vote
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Response from Highlands Hotel Management, Owner at Highlands Hotel - Resorts World Genting
Responded 1 week ago
Dear NMamr, Welcome to the Highlands Hotel and thank you for your time sharing your recent experience in TripAdvisor. We are delighted to receive your excellent feedback to the hotel and we hope you and your friends are having a pleasant journey uphill. First of all, Congratulations to the newlywed couple! Wishing them an eternity of love and happiness together. It has been our honour to be a part of this memorable day. Our team sincerely appreciate your compliments and continue support to their service. We have share your positive feedback to them in order to encourage them to maintain and improve their excellent service deliver to all our guest. We look forward to welcome you back for another longer stay again at the Resorts World Genting. Should there be any future assistance required, please feel free to contact us anytime. Warmest Regards, Assistant Club Director Highlands Hotel
Read more
Jeremy N wrote a review 4 Jan
1 contribution1 helpful vote
The design of the room is spacious and child friendly. Check in process is no nonsense fast and direct . No queue up for me which is something I prefer for current pandemic situation . They prepared me a baby cot without my request which is a very positive courtesy . There's a wine chiller in the room too so you can chill your wine according to the temperature you prefer . Besides , they also provide fruits as complimentary gift and my son love it . All the toiletries are well prepared including Listerine , so no need to worry about it , just bring yourself will do . Things to improve : The TV inside bath tub room should be improve as the reception is pretty poor .blurry imagine like it's 1990s My card failed to read after using few times but they solved the issue for me immediately. Overall extremely satisfied with the room , facilities and services provided.
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Date of stay: December 2021Trip type: Travelled with family
1 Helpful vote
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Response from Highlands Hotel Management, Owner at Highlands Hotel - Resorts World Genting
Responded 1 week ago
Dear jeremynwf, Welcome to the Highlands Hotel and thank you for your time sharing your recent experience in TripAdvisor. We are delighted to receive your excellent feedback to the hotel and we hope you and your family are having a pleasant journey uphill. We apologize for the shortfall of experience during your stay with regards to the TV reception in the bath area and also malfunction of your room keys. We take your feedback seriously and will review on the necessary improvement. However, our team sincerely appreciate your compliments and continue support to their service. We have share your positive feedback to them in order to encourage them to maintain and improve their excellent service deliver to all our guest. We look forward to welcome you back for another longer stay again at the Resorts World Genting. Should there be any future assistance required, please feel free to contact us anytime. Warmest Regards, Assistant Club Director Highlands Hotel
Read more
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PRICE RANGE
US$148 - US$397 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Maxims
LOCATION
MalaysiaPahangGenting Highlands
NUMBER OF ROOMS
845
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Frequently Asked Questions about Highlands Hotel - Resorts World Genting
Which popular attractions are close to Highlands Hotel - Resorts World Genting?
Nearby attractions include The VOID (0.4 km), First World Plaza (0.4 km), and Ripley's Believe It or Not! Odditorium (0.4 km).
What are some of the property amenities at Highlands Hotel - Resorts World Genting?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a spa.
Which room amenities are available at Highlands Hotel - Resorts World Genting?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Highlands Hotel - Resorts World Genting?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Highlands Hotel - Resorts World Genting?
Yes, valet parking is available to guests.
What are some restaurants close to Highlands Hotel - Resorts World Genting?
Conveniently located restaurants include Burger & Lobster, Nicsmann 1940s Genting Highland, and Dc Comic Super Heroes.
Does Highlands Hotel - Resorts World Genting have airport transportation?
Yes, Highlands Hotel - Resorts World Genting offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Highlands Hotel - Resorts World Genting located near the city centre?
Yes, it is 0.1 km away from the centre of Genting Highlands.
Are any cleaning services offered at Highlands Hotel - Resorts World Genting?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Highlands Hotel - Resorts World Genting?
The staff speaks multiple languages, including English, Chinese, Malay, and Tamil.