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Hilton Rose Hall Resort & Spa

Traveller (3266)
360
Panoramas (15)
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About
Location
Cleanliness
Service
Value
Travellers' Choice 2018 Winner
Certificate of Excellence
Property amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Bar/Lounge
Spa
Free Internet
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Golf Course
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Paid Internet
Paid Wifi
Tennis Court
Wheelchair Access
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Room features
Family Rooms
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Park View
Quiet
HOTEL CLASS
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Reviews & more
4,265Reviews
3,769Photos
1,463Q+A
100Room tips
Traveller rating
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  • 127
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Popular mentions
Rooms are dated and small. Elevators are very slow, and stairs are difficult to find. We enjoyed the food. Reservations were available at restaurants when we arrived. Some of the restaurants are closed on certain days. Pools are very nice. We enjoyed the lazy river. Beach
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Response from Chrisann C, Social Media Coordinator at Hilton Rose Hall Resort & Spa
Responded today
Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with our facilities, food and with the excellent service provided by our staff members. We do appreciate your feedback and comments to which we will share with our team members. We hope to see you and your family again in the future, making us “your home away from home".
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Hotel's Favourite
The arrival process was excellent. The staff greeted us with wet towels to clean your hands and cocktails while we checked into the hotel. Check-in process was awesome and every staff person greeted you with a very warm welcome. The room was a ocean front view which I would
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Review collected in partnership with Hilton Hotels & Resorts
Response from Chrisann C, Social Media Coordinator at Hilton Rose Hall Resort & Spa
Responded 3 Sep 2018
Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with our facilities, food and with the excellent service provided by our staff members. Our staff members take pride in their jobs and always strive to achieve 100% guest satisfaction, we are delighted to know that they were amazing and went above and beyond to make your stay a memorable one. There were some other areas that you provided feedback on and we do appreciate you letting us know as this will allow our Management Team to take corrective action where necessary. We do hope to see you and your family again in the future, making us “your home away from home". Kind regards,
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Was here for a business trip but managed to fit in a snorkeling tour as well as a visit to the Rose Hall Great House. Everything about this place was lovely - good food, great staff, lovely pool, and a beautiful beach! I would come back!
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Response from Chrisann C, Social Media Coordinator at Hilton Rose Hall Resort & Spa
Responded today
Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with our facilities, food and with the excellent service provided by our staff members. We do appreciate your feedback and comments to which we will share with our team members. We hope to see you and your family again in the future, making us “your home away from home".
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We've just returned from our 4th stay at HRH. We've been to Jamaica 9 times & other islands numerous times as well. Prior to this trip, I was shocked at the negative reviews & am pleased to report that all is well at HRH!! Check in was fairly quick and we were lucky to arrive
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Response from Chrisann C, Social Media Coordinator at Hilton Rose Hall Resort & Spa
Responded today
Thank you for taking the time to review our resort after your recent visit to our property. We are delighted to hear that you were pleased with our facilities, food and with the excellent service provided by our staff members. We do appreciate your feedback and comments to which we will share with our team members. We hope to see you and your family again in the future, making us “your home away from home".
Read more
The hotel is nice, but the food was horrible and had limited selections. There were limited healthy options and a lot of greasy, fried foods. Several restaurants require reservations but were fully booked by the time we arrived. Not sure if we could have made reservations ahead
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Review collected in partnership with Hilton Hotels & Resorts
Response from Chrisann C, Social Media Coordinator at Hilton Rose Hall Resort & Spa
Responded today
We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again We hope to welcome back to your home away from home in the near future.
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You should be fine. Even if it rains, it most certainly won't be a wash out, and you should have breaks in the weather. The only thing to worry about during that time of year is that it's hurricane season. But there's no way to predict that at this point. Either way, most hotels are pretty understanding when it comes to situations of that nature. I would suggest reaching out to management and expressing your concerns. You might come away feeling much better about it. Good luck and have a great time!!
1 vote
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Can we make restaurant reservations before our arrival?
Not sure but I imagine you can through the Reception. The Italian Restaurant is particularly good.
1 vote
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This is not your normal Hilton experience imo. I would call them and ask. When we were checking out we witnessed a lady having an issue with thinking the extra for kids was covered. We asked for adjoining rooms but they said they couldn't, but we were across the hall from each other.
1 vote
We rented s beach cabana for $130. We were not given the option to select a specific one. It was nice. The pool ones are less expensive.
0 votes
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123456293
"Book a partial oceanview room or better to avoid potentially overlooking restaurant areas"
"Every room is good and you do not spend time in your room anyways. Going back March 1st 2019."
"Great views, great food, super friendly service."
"Choose a room towards the ocean away from the mechanical areas such as the major areas in the front and elevators"
"We were on the second floor with partial ocean view which allowed us to watch the nightly shows from our balcony."
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PRICE RANGE
US$248 - US$609 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton rose hall hotel rose hallhilton rose hall resort and sparose hall hotelhilton hotels montego bay
LOCATION
CaribbeanJamaicaSaint James ParishMontego BayRose Hall
NUMBER OF ROOMS
495
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