JOIA Rose Hall by Iberostar

JOIA Rose Hall by Iberostar

Traveller (12551)
Panorama of the Standard Room at the Iberostar Grand Hotel Rose Hall
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Panoramas (4)
Iberostar Grand Rose Hall
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About

#1 of 3 all-inclusives in Rose Hall
4.7 of 5 bubbles
Location
4.8 of 5 bubbles
Rooms
4.5 of 5 bubbles
Value
4.8 of 5 bubbles
Cleanliness
4.7 of 5 bubbles
Service
4.8 of 5 bubbles
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Finding an ideal romantic all-inclusive resort in Rose Hall does not have to be difficult. Welcome to JOIA Rose Hall by Iberostar, a nice option for travelers like you. Free internet access is offered to guests, and the suites at the JOIA Rose Hall by Iberostar offer swim-up suites, a flat screen television, air conditioning, butler service, and a stocked mini refrigerator with cold beverages. During your stay, take advantage of some of the amenities offered, including room service and a concierge. For travelers arriving by car, free parking is available.
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Property amenities
Free parking
Free internet
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Beach
Casino and Gambling
Airport transportation
Parking
Wifi
Fitness / spa changing rooms
Fitness classes
Sauna
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Diving
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
On-demand films
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Trendy
Quiet
Languages Spoken
Spanish

Location

Rose Hall Main Road, Rose Hall, Montego Bay Jamaica
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 67 out of 100
67
Sangster Intl Airport
15.2 km
See all flights
Traveller rating
  • 7,563
  • 1,498
  • 488
  • 201
  • 149
Traveller safety
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Detailed Reviews
Willard049 wrote a review Dec 2014
Lawrence, KS
5.0 of 5 bubbles
We went for a destination wedding (my son's) and the stay was wonderful. We booked a room with a king-size bed and I have never slept so well as I did on this bed. The room was clean; we could look out and see the ocean on our balcony; were only 30 minutes from the airport; and the service was great. The bathroom was huge with two sinks on opposite ends, a huge walk-in shower and a super-large garden-spa tub. Huge closets, shelves to store your belongings, a stocked mini-fridge, and a safe to lock your valuables in. There was a TV, a table to sit at and a lounge couch in the room as well. Tiled floors kept the room comfortable at night. Wonderful place to stay at. Service was great.
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Review collected in partnership with Iberostar
Date of stay: December 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Iberostar H, Online Reputation Manager at JOIA Rose Hall by Iberostar
Responded 29 Dec 2014
Dear Guest: Thank you for your informative review. It was a privilege to have been able to assist in the planning and hosting of your son’s recent nuptials. We are pleased to hear that you had also enjoyed your stay. Your special commendation of our rooms and service will also go a far way in encouraging our team. We look forward to welcoming you back soon. When next you are planning a vacation, we hope that the IBEROSTAR Grand Rose Hall will be foremost on your mind as your destination of choice. Online Reputation Manager
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dcdebnamjr wrote a review Dec 2014
Temple Hills, Maryland
5.0 of 5 bubbles
The Iberostar Grand Rose Hall resort provided my wife and I the perfect vacation experience from the moment at check-in. We were greeted with a welcome Mimosa with the most friendly and professional staff from the beginning. We were upgraded to an ocean view room which had the most fantastic view of the pool and ocean. The rooms were very clean with mini bar fully stocked (Note: The mini bar can be stocked to your preference). The room even had free WiFi available which made my wife happy. The package my wife and I purchased was all-inclusive with personalized butler service. Our butlers for the week were Denston and Andre. Both butlers were extremely friendly, professional, courteous, knowledgeable and provided the best experience you could ever imagine. Although we did not utilize the butlers much they were available anytime we needed assistance. Denston made the vacation experience really special for my wife and I on the last night by setting my room up with the most romantic evening consisting of candles, rose petals, champagne and dessert. The butlers made dinner reservations at the gourmet restaurants which were on the property as well (Note: Make reservations at the gourmet restaurants with your butler early or when you first arrive). The food from the buffets to the gourmet restaurants were absolutely wonderful. The only negative comment that I can think of but turned out positive was the wait time in between our three course meal at the Italian restaurant. Our dinner reservation was at 830pm and we left the restaurant at approximately 10pm which I feel was a little too long. The positive at the Italian restaurant was we where seated on time, service from waiters and the food was well worth the wait at each course. It was really hard for me to think of a negative comment at this resort because every staff member from the front desk, maintenance, housekeeping, security, entertainment, waitresses, etc. were absolutely fantastic. The resort has plenty of activities and tours to offer. The advice I would offer visitors to this resort is even though it is all-inclusive with everything paid for, please tip the staff. The staff goes above and beyond for them not to receive a tip in my opinion. My wife and I will definitely return to this resort. As they say in Jamaica "Everything was Irie" at the Iberostar Grand Rose Hall resort. Much Respect!!!!!
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Date of stay: December 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Iberostar H, Online Reputation Manager at JOIA Rose Hall by Iberostar
Responded 29 Dec 2014
Dear Guest: Thank you for your kind review of our hotel. Your recommendation of our hotel’s cleanliness, friendly staff and convenient amenities will serve to motivate our team. Our team works assiduously for the ultimate satisfaction of each guest, so your glowing review serves as our reward. Your approval of your Butler service will also serve to encourage our Butlers who aim to provide a personalized experience for our guests. We invite you to come again soon as it would be a privilege to be able to welcome you back. Online Reputation Manager
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Daniel S wrote a review Dec 2014
Ketchikan, Alaska
4.0 of 5 bubbles
This was the first time that I had stayed at an all-inclusive. There were certainly a lot of pros, a few cons, and enough of the pros to suggest I will try it again soon enough.

The service is what sticks out at the Grand Rose Hall. Staff is extremely accommodating and friendly. Everyone always has a smile on their face.

Pros:
Nice beach front

Wonderfully maintained grounds

Three tiered pool area provided ample seating, whether you wanted to be in the sun or lounge in the shade

Food in the ala carte restaurants was pretty good. Our chef at the Japanese themed restaurant (I am terrible with names) was very entertaining.

Cons:
Pool water was pretty cold

Not ala carte restaurants open for breakfast or lunch. Not sure if that is how other all-inclusive resorts work, but would have liked to have seen at least one or two open during the day

The mini bar is just that.....a small dorm style fridge. Had to ask for a large bottle and getting a "premium" choice was difficult

Very limited wine selection, and higher end bottles were an extra charge.

All and all, a pretty fair time. It was dampened by United losing our checked bag for three of the five nights we were there.....so we were not in particularly high spirits. But Randy, Darwin, and Volton, amongst many others, did their best to make it enjoyable.
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Review collected in partnership with Iberostar
Date of stay: December 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Iberostar H, Online Reputation Manager at JOIA Rose Hall by Iberostar
Responded 23 Dec 2014
Dear Guest: Thank you for your generous review of our hotel. Your positive comments about our service, amenities, general property and pool was very uplifting. Please be assured that our team will continue to ensure that we exceed the needs of each of our guests. We look forward to welcoming you back soon and hope that whenever you are planning another Caribbean get-away our hotel will be foremost on your mind. Online Reputation Manager
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Tiffanie F wrote a review Dec 2014
Dallas, Texas
5.0 of 5 bubbles
My family has been coming to the Grand for the past four years and with each year our time on the island becomes more special. The staff goes above and beyond all expectations!! We feel like royalty each time we are greeted upon arrival with mimosas and smiling faces. Sylvester took our luggage and made sure we were settled in our room before our butler, Andre, arrived. Andre was amazing at our room tour and letting us know that anything we needed would be a possibility. We also had two other butlers, Denston and Odain. All three of them went out of their way to ensure we had the greatest experience ever. Odain even came to my room to draw a bubble bath at 3am. I felt like a movie star. All three butlers took the time to help us learn more about the Jamaican culture and we even learned some Patois. We look forward to learning more next time and seeing our new butler friends. The hotel is stunning, absolutely perfect. We had a great time at each of the restaurants (make your reservations when you first arrive) and at the cigar bar. The pool is gorgeous! Ask for Wayne at the swim up pool, he's awesome! The star friends entertainers are SO much fun. Every employee is so friendly. A definite 5 star experience. We cannot wait to go back again in December 2015! You will not regret staying here.
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Date of stay: November 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Iberostar H, Online Reputation Manager at JOIA Rose Hall by Iberostar
Responded 12 Dec 2014
Dear Guest: Thank you for your pleasant review of the IBEROSTAR Grand Rose Hall. We are thrilled to hear that once again, we were able to treat you and your family to another enjoyable and relaxing vacation. It was motivating to our team to hear that you continue to enjoy your interactions with our staff, as well as the genuine customer service they offer. Our team is confident that each visit will be even more memorable than the previous one. To this end, we ask that you continue to bear our hotel in mind as your family’s “home away from home”. Online Reputation Manager
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PhiladelphiaVegan1 wrote a review Dec 2014
Philadelphia
5.0 of 5 bubbles
We enjoyed our second stay at the Iberostar Grand Rose Hall in Montego Bay during the first week of December 2014. As a five-star resort, it lived up to all my expectations, including a gorgeous beach, wonderful service, beautiful pools, and especially important to me is a clean, spacious and comfortable room/suite. Every room has a gorgeous view! The staff members are kind and friendly and genuinely happy to serve you. Although I typically do not write reviews online, I have to give a special thanks to a few chefs who made our trip beyond amazing. I am a vegan and my husband is a vegetarian. This usually limits my international all-inclusive meals to salad, which stinks cuz we love to eat and drink! During our first trip in October 2013, Chef Anthony took especially good care of us, making sure there was something for us to eat at every meal, and preparing us special tofu/veggie meals, which was probably the biggest factor in our return to this resort. This time, we were taken care of by Chef Garfield, Chef Ariel, Diana (who was a sweetie to prepare me vegan pancakes) all in addition to the wonderful Chef Anthony. I seriously felt like royalty there and the food was incredible! We will definitely be returning the next chance we get!
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Date of stay: December 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Iberostar H, Online Reputation Manager at JOIA Rose Hall by Iberostar
Responded 11 Dec 2014
Dear Guest: Thank you for your informative review. It was our privilege to have been able to serve you. We were motivated by your comments about our delicious vegetarian selections. Our team takes pride in meeting the unique needs of each of our guests. To this end, we believe that customer service must be personalized. Your review shows that we have successfully done just that. We look forward to welcoming you back and hope that you will not hesitate to return. Online Reputation Manager
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Jayne407 wrote a review Dec 2014
Haddonfield, New Jersey
5.0 of 5 bubbles
This was our first time at the Grand Iberostar and it had the best service of all of the inclusives we have been to in the past. We only go to all inclusive adults only resorts and usually 2X a year.

Our butler Steve was the best ever. Once we told him it we were celebrating our 13th wedding anniversary, he really took care of us every day. Room service was 15 minutes and cheeseburger was great!

Everything was clean and again service was excellent. We ate in all of the restaurants. The steak and lobster house was the best overall. Make your reservations before you get there. Thanks to the other person from tripadvisor that sent me the address to do so. The cooking classes on the stage outside by the pool in the afternoon were so entertaining. The water was perfect along with the weather. Bartender in the lobby was great in fact all of them were and you never wait for a drink!

We went to one show at the Rose Hall section (with families) The service there however was not great at all. So we decided to stay within the "Grand Section". I highly recommend this hotel and we plan on returning soon...
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Date of stay: November 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Iberostar H, Online Reputation Manager at JOIA Rose Hall by Iberostar
Responded 4 Dec 2014
Dear Guest, Thank you for your delightful review. We were grateful to hear that you had been impressed with our service. Our team felt privileged to have been able to host you on the occasion of your 13th wedding anniversary. Your special mention of our delicious cuisine, memorable pool side entertainment, and friendly bartenders were duly noted. We look forward to being able to welcome you back and hope that you will think of our hotel as your “vacation getaway spot”. Online Reputation Manager
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mreilly216 wrote a review Dec 2014
Huntersville, North Carolina
3.0 of 5 bubbles
the hotel itself was ok, the entertainment and bar service was fantastic. the only negative is their room service, 2 hours to get an order and then didn't bring the right order. Also call for something like toilet tissue from guest services and still waiting, they never came. Sad that some give their all and then others don't care giving the hotel a bad rap.
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Date of stay: November 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Iberostar H, Online Reputation Manager at JOIA Rose Hall by Iberostar
Responded 6 Jan 2015
Dear Guest: Thank you for choosing the IBEROSTAR Grand for your recent vacation. We apologize for any irregular room service that you had received. Please be assured that this was an exceptional circumstance as typical turn-around time for room service orders is 30-45 minutes. We are sorry that you had to wait 2 hours for your room service order. We also noted that you had a request from guest services which was never fulfilled. We apologize profusely for this inconsistency with our service. Our team will be making a concerted effort to improve on the timeliness of our service. Please come again soon as we look forward to exceeding your expectations on future trips. Online Reputation Manager
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jim F wrote a review Dec 2014
Saint Louis, Missouri
4.0 of 5 bubbles
great facilities. couldn't be more magnificent. Theme restaurants awesome. but the secrets hotels get it. ITTTTT. Secrets theme restaurants impeccable. Grand very very good. Secrets buffet very very good.. Grand buffet almost non edible. someone from corporate should eat there. Had great time at Grand. Staff was great. We travel 5 -6 times year 5 star. If u have been no where else you think greatest place in world. would not re visit.
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Date of stay: November 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Iberostar H, Online Reputation Manager at JOIA Rose Hall by Iberostar
Responded 1 Jan 2015
Dear Guest: Thank you for choosing to visit our property. We apologize if our hotel did not quite meet your expectations. We thank you for your input regarding our cuisine of course, and will certainly endeavor to look into how we can improve. It was encouraging to learn though that you had been impressed with our friendly and professional staff. We would love the opportunity to welcome you back as it would appear that you did not experience our usual flawless vacation experience. Our team wishes you all the success on your future vacations. Online Reputation Manager
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LiverpoolMadge wrote a review Dec 2014
liverpool
5.0 of 5 bubbles
My husband and myself spent a week at The Grand early November .

From checking in to checking out it lived up to its reputation ,
We have previously stayed at the other two Grands in the Caribbean so obviously made comparisons ,

Our room was beautiful overlooking the pools directly facing the beautiful warm Caribbean sea,
Our butler arrived within five minutes of us being shown our room and explained everything to us and asking for any special requests
.
He also confirmed our restaurant reservations ( which I had e-mailed ahead of arrival ) At this point can I say that we never saw him again - but everything at this hotel is so good that we did not need him,

The pools are immaculate and the service superb ,,,, we did find the service on the beach to be a bit slow though.

It is true that most people indulge in THE TOWEL GAME but that,s because many of the loungers are not directly around the pools , so if you want a prime position Get up early !

We were a little disappointed that the early breakfast buffet had no outdoor seating and that some mornings we were not met with a smile from the hostess ,
The lunch time buffet was in a wonderful position - right on the beach front facing the sea , but the food was the same every day with the absence of freshly grilled lobster and steak which is on the menu every day at the other two Grands .

The evening A La Carte restaurants were all amazing .... we never had a bad meal !!!

We have been to Jamaica many times and this was by far the best !!!!! We will definitely return !!

Having now been to all three Grands I will now rate them on overall experience
1 being our favourite

1...... Punta Cana
2.......Grand Paraiso (really difficult as it is so close )
3.......Rose Hall

We will be returning to Punta Cana next year !!
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Date of stay: November 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Iberostar H, Online Reputation Manager at JOIA Rose Hall by Iberostar
Responded 1 Jan 2015
Dear Guest: Thank you for your generous review of our hotel. Your comments about our rooms, butler service, staff and cuisine were very inspirational. We look forward to being able to welcome you back for a second visit. It would be an honor to exceed your expectations even further. Online Reputation Manager
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jodie2210 wrote a review Nov 2014
Petawawa, Canada
3.0 of 5 bubbles
We went to Montego Bay Jamaica with family from all over Canada. The hotel was very nice with the exception of not having all that much to do we were pretty bored after the 3rd day (since we arent drinkers) We found everything started really late. Dinner started 2 hrs after we normally ate. Kareoke started at 10:00pm (11:00pm our time) so by the time we sat around and waited for things to start we were tired and just went to bed. We also had requested a king size bed and ended up with 2 double beds. We understand everyone is on vacation but with only having 2 pools we were down in the pool between 8:30am-11am since the kids and partiers then started piling in (who were very loud). The beach was beautiful but again guys were standing there at 6:30am wanted to sell us stuff. After a few days it got to be frustrating. So it seemed at every turn we were having to either wait or were moved out of where we were because there was not enough room for the amount of people who fit in this hotel. 2 pools for 300 plus rooms (and it was full when we were there) The maid we had was great and people were very nice. Leaving the hotel was sooo not a good experience and even if we had to sit in our room we wish we had never went on any excursions. For some reason our room (specifically our sheets) were always wet/damp. We changed the temperature to what others had theirs set at and nothing seemed to help. I know it sounds like I am complaining but we had an awful vacation and will not go back to Jamaica (in general). But like I said the hotel was nice but we feel like it wasnt much of a holiday, The best part of the trip was paying the $30 each for the express through the airport (wish they would do that everywhere) We are looking at another country for February just so we feel like we've had a holiday.
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Date of stay: October 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Answer from Beverly R
4 contributions
I booked my vacation in March 2024 and we just came back we did the private airport with TCJ TOURS . We added more people to the group they made all the adjustments for us and it was a pleasure doing excursions with them . The drivers are excellent i saw a review on them and decided to try them there are local they have earned my trust .
MelissaLTC asked a question Nov 2024
Peterborough, Canada5 contributions18 helpful votes
What are gym hours,
Answer from sally
Hereford, United Kingdom1 contribution
I can't quite remember certainly open 6 but closing cant remember i think 8
James P wrote a tip Yesterday
1 contribution
2.0 of 5 bubbles
"Go to dinner before the restaurants open and wait for them to open in line...then pray."
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BARBARA L wrote a tip Yesterday
1 contribution
4.0 of 5 bubbles
"This resort is fantastic "
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Karen Y wrote a tip 10 Feb
Wheeling7 contributions
5.0 of 5 bubbles
"Service can be slow but I think that’s a cultural thing."
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Nicole G wrote a tip 6 Feb
1 contribution
5.0 of 5 bubbles
"Get to the pools or beach early to secure a lounge bed! "
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Ada G wrote a tip 5 Feb
2 contributions5 helpful votes
4.0 of 5 bubbles
"Hi hotel. It is my 5th stay here. It is not the same anymore. Short stuff in the restaurants. Seaweed on the beach. Almost no fruits "
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Not the right property for you?
There are more places to choose from in the Rose Hall area.
PRICE RANGE
HK$4,121 - HK$5,874 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar grand rose hall hotel rose hall, iberostar montego bay, iberostar hotel montego bay
LOCATION
CaribbeanJamaicaSaint James ParishMontego BayRose Hall
NUMBER OF ROOMS
295
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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JOIA ROSE HALL BY IBEROSTAR - Updated 2025

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