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InterContinental Sanctuary Cove Resort

Traveller (854)
Room & Suite (445)
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Overview
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Manor Circle Sanctuary Cove, Hope Island, Gold Coast, Queensland 4212 Australia See on map
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star accommodation
Additional information
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Offers from InterContinental Sanctuary Cove Resort
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Reviews(1,322)
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Kevin C
San Diego
7841
Reviewed yesterday
This was such an excellent place to stay! When we pulled up, we were greeted by grazing kangaroos at the entrance. We gave them their space but it was a fun sight to see. Our check-in was very friendly and accommodating. We were offered a discount breakfast if we booked it the night before. The breakfast is buffet style so you can load up on what you want, they have a large variety of food.

There is a shopping center next to the grounds so you can pickup groceries or choose to eat at a few of the restaurants nearby.

We ate at the bar in the lobby the first night. The pasta was excellent! Melodie took care of us and she was an excellent server. We were happy to eat on site.

There is a huge lagoon pool and a rather large regular pool, in addition to the jacuzzi. This gives you three options to relax. The lagoon pool was comfortable and the regular pool heated even more. We loved just lounging around and relaxing. The hotel provides daily towels for use at the pool.

For the price, this was an excellent choice. Nice staff, large rooms, balcony, nice pools, and dining options. Oh, and kangaroos! Thank you very much.
Thank Kevin C
704cameronb
Sydney, Australia
92
Reviewed 3 days agovia mobile
This is now my 4th stay here but all to brief. Ideally you will need your own transportation to get here as limited public transport.
The resort is beautifully presented & rooms very large with variety of options based on number of rooms in a villa & views.
The pool here is amazing - like your own private beach within the resort itself.
Golf course nearby as well as marina offering a number of dining options that are a few minutes walk from the resort. Highly recommend The Black Angus Restaurant.
Kangaroos normally roam the grounds in morning & dusk so for overseas guests you can get up close to these friendly roos.
Perfect for families with small children as well.
If you stay here you won’t be disappointed.
Thanks again for a great stay
Thank 704cameronb
brassband
Drysdale
1917
Reviewed 5 days ago
We first travelled to Sanctuary Cove 30 years ago for the opening and returned recently for a 6 day stay. We were not disappointed! The gracious Great House with its soaring timber ceilings, the Fountain Terrace, well manicured gardens, pool and spa areas, Lagoon Beach and exquisite Chapel present a feeling of understated elegance. Being set on a large tract of land you are able to enjoy peace and quiet and spaciousness. The Marine Village is within easy walking distance and offers a variety of shops and dining experiences. The public bus is available to take you further afield. Concierge staff are ready at all times to run you around in the golf carts. We enjoyed the comfort and facilities of the Club Lounge where we were provided with High Tea each afternoon and drinks and canapes each evening. An added bonus is the fantastic music played throughout the Lobby area.
A final note about the staff - they are the greatest asset to Sanctuary Cove. We were made to feel welcome and comfortable at all times - BIG thanks to Gloria, Ken, Cara, Yin and Roxanne - you guys were simply the best!
Thank brassband
Bev P
Sydney, Australia
33
Reviewed 2 weeks ago
Great hotel. Needs updating. Very spread out. Golf buggies are used to take you to the pools and other facilities. Looking for peace and quiet then go. The staff were terrific. Kangaroos and ducks were out every morning and evening grazing for food.
Thank Bev P
Response from MattRJ6463WN, General Manager at InterContinental Sanctuary Cove Resort
Responded 1 week ago
Dear Bev P Thank you for taking the time to review our hotel following your recent stay. Your feedback is very valuable, as it does enable us to monitor our service and standards, and improve where necessary. Thank you again for your feedback, it is greatly appreciated. We shall look forward to having the pleasure of welcoming you back to the hotel in the near future. Kind regards Matt Rippin General Manager
BurraBill
Lake Cathie, Australia
50
Reviewed 2 weeks ago
Booked for a weekend break, as Ambassador members, we were upgraded to a Queensland Suite #349. This was a pleasant, spacious room with an outlook over the pools, the grounds and reasonably close to the main buildings. The property covers a few acres and some of the rooms are quite a distance from reception. There is also a lovely church on the property and it is a popular place for weddings.

My memory is that the hotel would have been put together as part of the development of Sanctuary Cove by Mike Gore in the 80s and it was originally the Hyatt Regency becoming part of the IHG group in 2012. The staff are great but the whole place is feeling its age. You can see it in the maintenance, the gardens, the pools and the general public areas. Having said that, it is not without charm. As it is an extensive property that has existed for some time, the gardens are well established and in some cases, really pretty. There are a few kangaroos and loads of birds who (unfortunately) become quite predatory with the food that is served outside around the pools. There are two swimming pools, one that is a conventional swimming pool and another that is rather more like a lake with a sandy edge for more than half of its shoreline and a very pleasant place to be depending on the number of children.

Entry (and exit) to the property is via the Hope Island road and is slowish but gets you into the mood of being in a gated community or part of the Truman Show.

The Club Lounge is not up to the standard of other IHG properties and the overall impression is of a dedicated small staff working very hard with a handsome, aging property that has loads of charm but is calling out for a major update or a makeover.
Thank BurraBill
Response from MattRJ6463WN, General Manager at InterContinental Sanctuary Cove Resort
Responded 2 weeks ago
Dear BurraBill Thank you for taking the time to review our hotel following your recent stay. Your feedback is very valuable, as it does enable us to monitor our service and standards. Your comments and observations have been noted and will be raised at our regular guest feedback meetings. Thank you again for your feedback, it is greatly appreciated. I look forward to having the pleasure of welcoming you back to the resort in the near future. Kind regards Matt Rippin General Manager
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About
Description
InterContinental Sanctuary Cove Resort is inspired by the grandeur of a beautiful Queenslander offering an elegant and stylish timeless design. Set in beautiful surrounds the pristine white sands of the resorts More famous one acre salt-water beach lagoon pool is the backdrop to a resort filled with relaxation and sophistication. Escape to a world of comfort, style, luxury and relaxation. Please note: The Lagoon Beach Pool will be closed for rejuvenation between 11th June and 22nd July 2018, during this time we’re delighted to advise you will still have full access to our Terrace Pool, Spa, and Country Club with lap pool. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Air Conditioning
Airport Transportation
Babysitting
Banquet Room
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Golf Course
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Refrigerator in room
Shuttle Bus Service
Wheelchair Access
Beachfront
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
247
Price range
US$107 - US$300 (Based on Average Rates for a Standard Room)
Formerly known as
Hyatt Regency Sanctuary Cove
Also Known As
Hyatt Regency Sanctuary Cove Hotel Gold Coast
,
Hyatt Regency Gold Coast
,
Hyatt Gold Coast
Location
Australia > Queensland > Gold Coast > Hope Island
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
247
Price range
US$107 - US$300 (Based on Average Rates for a Standard Room)
Formerly known as
Hyatt Regency Sanctuary Cove
Also Known As
Hyatt Regency Sanctuary Cove Hotel Gold Coast
,
Hyatt Regency Gold Coast
,
Hyatt Gold Coast
Location
Australia > Queensland > Gold Coast > Hope Island
Photos
Traveller (854)
Room & Suite (445)
Pool & Beach (141)
Dining (75)
Amenities (81)
Business Centre & Event Rooms (31)
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Questions & Answers
Ask a question
W5622LEgaryh
9 July 2017|
AnswerShow all 6 answers
Response from Evita L | Reviewed this property |
You won't have any issues, they do have a bike hire rack at the back of the hotel but this palce is huge and loads of room. in the room no dramas for bikes of leave them with front desk. enjoy your stay
0
Votes
jetseta10
7 February 2017|
AnswerShow all 5 answers
Response from Alvin A | Reviewed this property |
The beach lagoon will be great for your kids playing on the sand, while you have the option on swimming on the beach lagoon or the heated pool. The is also a jacuzzi. You can also enjoy the kids play area where they have... More
1
Vote
jetseta10
7 February 2017|
AnswerShow all 5 answers
Response from 007dude2016 | Reviewed this property |
weather dependant but yes, should be fine to swim. The resort has a large lagoon pool and kids love that. There are some other games around the 2nd pool area which keeps the kids interested. Out the front of the hotel... More
1
Vote
Room Tips
"A view of the water is well worth it."
brassband
5 days ago
Read review
"Three levels throughout. Use stairs. Surrounded by trees. Ground floor not advised."
BevP290
2 weeks ago
Read review
"The various buildings can be away from the hotel. Check the map and ask."
BurraBill
2 weeks ago
Read review
"A central, pool view room is recommended."
TheShis
2 weeks ago
Read review
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