Masurina Lodge
Eleaba Street, Alotau 211 Papua New Guinea
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About
#5 of 6 Specialty lodging in Alotau
Location
Cleanliness
Service
Value
Masurina Lodge is a family-friendly hotel located in Alotau, Milne Bay Province. Our facilities include buffet and a la carte dining, teppanyaki bar, bar, conference/meeting room, swimming pool and waterslide, and free wifi.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Bicycle rental
Babysitting
Airport transportation
Business Centre with Internet Access
Wifi
Bar / lounge
Restaurant
Breakfast available
Car hire
Conference facilities
Banquet room
Meeting rooms
Non-smoking hotel
Laundry service
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Room features
Air conditioning
Room service
Kitchenette
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Location
Eleaba Street, Alotau 211 Papua New Guinea
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19Reviews0Q+A6Room tips
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First time in Alotau and check in at Masurina Lodge..i made reservation on Trip Advisor for 3 nights..i arrived one day later and reservations was moved forward . My commodation was paid through credit card by my sponsors.i stay in for 3nights and on the day of check out I was told to pay 3night. Which they should have advise me during my stay so I should have sorted it out. I even ask on the first day and they said everything is paid for. It was frustrating to know at that time when I can't reach my sponsors to confirm.so I had to pay. At the airport my sponsors call and when I ask about the accommodation/ they confirm 3nights paid. So I call Masurina and speak to Lindze she said it was unrefundable. Anyway, I could not travel due to bad weather and flight was cancel. The airlines rescheduled our flight the next day and all our accommodation and meals paid to Masurina Lodge. So I went to Masurina and was ask to pay K200 to get a room not knowing that the rooms already paid. I checked out next day and thinking that I would get my refund but sheLindzs said she'll will not refund/she need some confirmation first. Im tired and this lady Lindzs should be fired because she overcharged me and denied my rights for the free accommodations that was already paid by Air NIUGINI. My advice is to all travellers to be careful when dealing with this lady at Masurina Lodge Reception. Up till now i didn't get any refund and no communication from Masurina. Staff are friendly, the food is good and the rooms are perfect but this lady LINDZS need to be removed from front desk/ she is very RUDE and UNFRIENDLY, WORSE CUSTOMER SERVICE from her.…
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Date of stay: May 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: I suggest for the management at Masurina to remove the lady at front desk..She is very RUDE and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We would be regarded "regulars" to the lodge but our last trip was quite disappointing when our 2x Bedroom VIP Apartment was given to another guest despite making prior bookings a few months in advance. The lodge staff didn't have the courtesy to call us to confirm if we were going to check-in instead just gave away the apartment and then told us they didn't know why it was given away. Very disappointing
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Date of stay: June 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We recently visited Masurina Lodge and had a lovely day The SP beers were nice and cold and at a reasonable price We met the chef who recommended chillie crab and it was amazing....so delicious Jerry showed us through the war museum and around the grounds of the Lodge Anyone who is visiting Alotau should make the effort to walk up the hill to Masurina Lodge, and Jeff’s bar. Thank you
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Date of stay: March 2019Trip type: Travelled as a couple
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Me and my family had a wonderful time staying at Masurina Lodge, their costumer serves was good, they were very welcoming the breakfast which was continental was not good, but other than the continental breakfast their food was excellent and it was just an overall good place to stay if going to alotau.
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Date of stay: March 2018Trip type: Travelled with family
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from TraceyDelandelles, Owner at Masurina Lodge
Responded 4 Apr 2019
Thank you so much for your feedback. Please email me directly tracey.abel@masurina.com.pg with any suggestions you have on how we can improve our free continental breakfast. Kind regards, Management.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was recommended to stay at this place by local friends. I had spent the previous week in a remote location and was looking forward to a hot shower and a rest. I was disappointed. Checked in and went to my room which looked ok, but had a tv that came from the 80's. Went to make coffee, and the powdered milk sachet was so old it wouldn't dissolve in the hot water. Hmm. Went to the shower and both shower taps were labelled hot. So turned one on, and then the other, and both were cold. Stone cold. Arrgghh. Tried to get hot water from the hand basin and none came out. Nothing. The shower was dirty, with old soap scum in the soap holder, and the tiles were disgusting. The tv when I went to turn it on didn't work, and the only chair in the room was so uncomfortable it was un-useable. Very disappointed in this place which looked great everywhere else but the room was crap. Will not stay here again. I would rather take my chances elsewhere.…
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Date of stay: August 2018Trip type: Travelled on business
Value
Service
Sleep Quality
Room Tip: Stay somewhere else.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from TraceyDelandelles, Owner at Masurina Lodge
Responded 30 Aug 2018
Hi Darren, I'm very sorry you've had this experience, but appreciate your feedback. My husband and I took over the running of Masurina Lodge 2 years ago and since then the lodge has been undergoing renovations, but we know we still have work to do in some of our rooms. If you are prepared to give us another chance when you next travel to Alotau, please contact me directly - tracey.abel@masurina.com.pg - and I will ensure you are given a room that has been renovated (1 night FOC), along with a complimentary dinner voucher for our restaurant. Kind regards, Tracey
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed for 3 days in late June-July, which were perfect, then tried to come back to use a second reservation. That second reservation was made 2 months before and was confirmed as we left the first time. In a phone call in advance of our return 2 weeks later to extend our reservation from 1 to 3 days, the desk denied I had a reservation at all. I sent a copy of my reservation and soon a manager acknowledged our reservations, that they had been canceled, and gave alternative reservations for 3 single rooms, even stating the room numbers. We arrived from an all day trip by boat and truck. The hotel staff helped us lug our large amount of gear into the hotel and our truck departed. But over at the front desk we found that the whole reservation was canceled, the day manager was very evasive, the staff acted very embarrassed, we were NOT HAPPY, and the whole thing was very awkward. They had made reservations at another hotel, the Napatana, it turns out. They drove us over there. We did not act very thankful since had we known we could have gone to the Napatana in our own truck straight away. Readers can make of this what they want. I do not believe I have ever experienced the like after living years in tropical Pacific hotels during my travels there. The ratings are bi-polar. High for the first visit and nada for the second because we did not get a room at all. The Masurina and Napatana are at least partially owned by the same family and I think there also are other investors. In the past I have met many of these people which probably makes me hesitant to complain too loudly, but I did not find our treatment to be professional.…
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Date of stay: July 2018Trip type: Travelled on business
Location
Cleanliness
Service
Room Tip: The rooms with kitchenette suit my needs. Up to you.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The staff are friendly and helpful.They are very welcoming.Stayed at the Masurina Lodge which have beautiful spacious rooms that are air-conditioned for 6 days. There were some issues with the running water. The breakfast which was continental which was not good. There are also evening meals with local cuisine. The bar area used fans to circulate the air. There was a swimming pool.
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Date of stay: December 2017Trip type: Travelled with friends
Value
Rooms
Service
Room Tip: The rooms have been refurbished and are very modern
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Stayed during a business trip. Beautiful room, very comfortable, and spacious. Couldn't get an Iron and Ironing Board to iron crushed clothes. When I enquired about it, I was told I could get a lady in the laundry to do it for a price... Food in restaurant was tasty but plain at the same time. The Café food looks great though. Comfortable bar, great atmosphere.
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Date of stay: October 2017Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from TraceyDelandelles, Manager at Masurina Lodge
Responded 22 Oct 2017
Thanks for your review. Our laundry and ironing service is free, so I will look into why you were told it wasn't.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful timber, clean well-maintained rooms, smiling staff all combine to produce a lovely atmosphere. The Coffee shop for snacks and lunch and the more formal setting of the beautifully presented dining room make for a pleasant place to stay. Congratulations Masurina, you do well. Though we did not use it, there is a pool and great looking waterslide as well.
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Date of stay: August 2017Trip type: Travelled as a couple
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Myself and my two teenage boys booked to do a Traditional Cooking Class shore tour from our P&O cruise in November 2016. Jeff, the owner, was amazingly helpful and the shore tour was much more than just a cooking class, he took us for a short tour around Alotau, then were greeted with a traditional welcome dance on arrival at the lodge. The two ladies that helped us with the cooking class were lovely (and very patient), the food was fresh and delicious, we ate in the air conditioned dining room and had time for a swim in the pool as well, on the way back to the ship Jeff stopped at a market so we could buy some souvenirs. My boys had a fantastic day and said it was the best shore tour of the cruise! VERY HIGHLY RECOMMENDED!!
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Date of stay: November 2016Trip type: Travelled with family
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
PRICE RANGE
US$121 - US$155 (Based on Average Rates for a Standard Room)
LOCATION
Papua New GuineaPapua RegionAlotau
NUMBER OF ROOMS
22
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Frequently Asked Questions about Masurina Lodge
Which popular attractions are close to Masurina Lodge?
Nearby attractions include Massim Museum (1.1 km), Milne Bay Memorial (0.5 km), and Alotau's best bar (0.1 km).
What are some of the property amenities at Masurina Lodge?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Masurina Lodge?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at Masurina Lodge?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Masurina Lodge?
Conveniently located restaurants include Masurina Lodge, By the Bay Restaurant, and Daisies.
Are there opportunities to exercise at Masurina Lodge?
Yes, guests have access to a pool during their stay.
Does Masurina Lodge have airport transportation?
Yes, Masurina Lodge offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Masurina Lodge offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.