We would be regarded "regulars" to the lodge but our last trip was quite disappointing when our 2x Bedroom VIP Apartment was given to another guest despite making prior bookings a few months in advance. The lodge staff didn't have the courtesy to call us to confirm if we were going to check-in instead just gave away the apartment and then told us they didn't know why it was given away. Very disappointing
We recently visited Masurina Lodge and had a lovely day The SP beers were nice and cold and at a reasonable price We met the chef who recommended chillie crab and it was amazing....so delicious Jerry showed us through the war museum and around the grounds of the Lodge Anyone who is visiting Alotau should make the effort to walk up the hill to Masurina Lodge, and Jeff’s bar. Thank you
Me and my family had a wonderful time staying at Masurina Lodge, their costumer serves was good, they were very welcoming the breakfast which was continental was not good, but other than the continental breakfast their food was excellent and it was just an overall good place to stay if going to alotau.
I was recommended to stay at this place by local friends. I had spent the previous week in a remote location and was looking forward to a hot shower and a rest. I was disappointed. Checked in and went to my room which looked ok, but had a tv that came from the 80's. Went to make coffee, and the powdered milk sachet was so old it wouldn't dissolve in the hot water. Hmm. Went to the shower and both shower taps were labelled hot. So turned one on, and then the other, and both were cold. Stone cold. Arrgghh. Tried to get hot water from the hand basin and none came out. Nothing. The shower was dirty, with old soap scum in the soap holder, and the tiles were disgusting. The tv when I went to turn it on didn't work, and the only chair in the room was so uncomfortable it was un-useable. Very disappointed in this place which looked great everywhere else but the room was crap. Will not stay here again. I would rather take my chances elsewhere.…
Stayed for 3 days in late June-July, which were perfect, then tried to come back to use a second reservation. That second reservation was made 2 months before and was confirmed as we left the first time. In a phone call in advance of our return 2 weeks later to extend our reservation from 1 to 3 days, the desk denied I had a reservation at all. I sent a copy of my reservation and soon a manager acknowledged our reservations, that they had been canceled, and gave alternative reservations for 3 single rooms, even stating the room numbers. We arrived from an all day trip by boat and truck. The hotel staff helped us lug our large amount of gear into the hotel and our truck departed. But over at the front desk we found that the whole reservation was canceled, the day manager was very evasive, the staff acted very embarrassed, we were NOT HAPPY, and the whole thing was very awkward. They had made reservations at another hotel, the Napatana, it turns out. They drove us over there. We did not act very thankful since had we known we could have gone to the Napatana in our own truck straight away. Readers can make of this what they want. I do not believe I have ever experienced the like after living years in tropical Pacific hotels during my travels there. The ratings are bi-polar. High for the first visit and nada for the second because we did not get a room at all. The Masurina and Napatana are at least partially owned by the same family and I think there also are other investors. In the past I have met many of these people which probably makes me hesitant to complain too loudly, but I did not find our treatment to be professional.…
The staff are friendly and helpful.They are very welcoming.Stayed at the Masurina Lodge which have beautiful spacious rooms that are air-conditioned for 6 days. There were some issues with the running water. The breakfast which was continental which was not good. There are also evening meals with local cuisine. The bar area used fans to circulate the air. There was a swimming pool.
Stayed during a business trip. Beautiful room, very comfortable, and spacious. Couldn't get an Iron and Ironing Board to iron crushed clothes. When I enquired about it, I was told I could get a lady in the laundry to do it for a price... Food in restaurant was tasty but plain at the same time. The Café food looks great though. Comfortable bar, great atmosphere.
Beautiful timber, clean well-maintained rooms, smiling staff all combine to produce a lovely atmosphere. The Coffee shop for snacks and lunch and the more formal setting of the beautifully presented dining room make for a pleasant place to stay. Congratulations Masurina, you do well. Though we did not use it, there is a pool and great looking waterslide as well.
Myself and my two teenage boys booked to do a Traditional Cooking Class shore tour from our P&O cruise in November 2016. Jeff, the owner, was amazingly helpful and the shore tour was much more than just a cooking class, he took us for a short tour around Alotau, then were greeted with a traditional welcome dance on arrival at the lodge. The two ladies that helped us with the cooking class were lovely (and very patient), the food was fresh and delicious, we ate in the air conditioned dining room and had time for a swim in the pool as well, on the way back to the ship Jeff stopped at a market so we could buy some souvenirs. My boys had a fantastic day and said it was the best shore tour of the cruise! VERY HIGHLY RECOMMENDED!!
I have stayed at Masurina Lodge a few times, and have enjoyed the stay each time. There has always been a friendly face behind the bar, in reception and the kitchen. There are tourists and locals in the bar, making it a friendly atmosphere, where you feel at home.