DoubleTree by Hilton Hotel Alana - Waikiki Beach
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About
#61 of 94 hotels in Honolulu
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Doubletree by Hilton Alana - Waikiki Beach is a newly renovated chic boutique hotel located at the entrance to Waikiki in Honolulu, HI. The hotel is within a short walk of the beach, shopping and dining and one of the closest hotels to Hawaii Convention Center and Ala Moana Shopping Center. After a multi-million dollar redesign rooms now feature the Sweet Dreams by Doubletree sleep experience, bathrooms offering walk-in glass showers with oversized "rain" showerheads, large state-of-the-art high definition flat screen televisions with side panels for easy laptop connectivity, comfortable ergonomic workstations for our business travelers, and multiple outlets for electronic devices. Both wired and wireless high speed internet is available in all rooms for a charge and complimentary wireless high speed internet is available in the lobby area. During your stay you can also enjoy complimentary in-room coffee makers with coffee service, complimentary safe and movies on demand. Bedding offered is either one king bed or two queen-sized beds and all rooms have a lanai (balcony) and either city/mountain or ocean views.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Conference facilities
Baggage storage
Wifi
Paid internet
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Mountain View
Languages Spoken
English
Location
95Great for walkers
Grade: 95 out of 100
64Restaurantswithin 0.5 km
27Attractionswithin 0.5 km
Contact
1956 Ala Moana Blvd, Honolulu, Oahu, HI 96815-1897
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Very unimpressive and problematic stay. Though the location is near Waikiki beach the walk is an effort with the long lights and complicated intersections. Though one of the side of the hotel states there is a partial ocean view, it is very partial. The city Diamond Head side is much nicer and less money. The first of many issues is they charge a $ 35-a-day resort fee but this is not a resort in any way shape or form. There are no grounds to walk around whatsoever. There is no beach. There is no spa. There is a tiny poor restaurant that is barely open. The lobby is drab and tiny. The pool is small, and Hilton Garden Inns have bigger pools. The gym is minuscule. There is no shuttle anywhere. This is not a resort! The hotel needs a lot of updating. There is an effort ongoing. The hallways at dated and beat up as are the elevators. My first room was small and smelled really bad. I moved it to another room that was much better. But my large balcony was bolted shut due to construction but what makes it worse I saw no construction in the 5 days I was there. The rooms need updating as well but the bed is nice. They skimp heavily on toiletries giving the bare minimum. For how pricey this hotel is that is not ok. It feels like on every level you a being cheated. The lobby is tight and needs updating. The staff should be much more friendly and welcoming. They charge too much for parking at $50 a night. That might be standard for the area but for this hotel too much. Often I had to wait to get the Valet to show up. Since the entry is right off the street there were several pieces of luggage sitting there unattended while I waited for a valet to show up. If that my luggage I would have been upset. The restaurant on-site is called Trees. It is open for breakfast from 6-9:30 am. It is $29.95 per person and it is an awful breakfast. It is Hampton free breakfast but so much worse (Hamptons do a nice job now). The eggs were dry one day and another before closing they were out. I asked if they cooked eggs to order as the elevator picture shows friend eggs they said no and laughed. I asked can you make more eggs since you are still open but are out before closing. Their response well you need to arrive before 9:15 for that. Bare minimum fresh fruit and nothing local. Pastries are subpar. One flavor of yogurt. This is the bare minimum breakfast and a complete rip-off for the price. You can make your own waffles like Hamptons but only has one waffle maker. For the price, this is a joke, the quality is poor. Some days the staff were nice others borderline rude. They are open again in the evening but only until 8:30. There is a bar but that is an early closing for a bar. Did enjoy some drinks here and the bartender was great. As a Diamond member, many hotels now allow you to use your daily meal credit for food from the pantry especially when the restaurant is open for such limited hours. That is not the case here which is very disappointing. Since the restaurant has such limited hours they must avoid lots of the food allowance for their Hilton Honors members which is not paying them the respect they deserve. As well when asking do a late checkout I got only 30 minutes. The staff here have an attitude. Not once was there an acknowledgment of Diamond status as they are supposed to do or even a hello welcome. They seem quite disgruntled. One encouraged me to write complaints as he said the resort fee is a scam. On the opposite end though the housekeeping staff was so kind and friendly. Always a greeting and have a nice day. Avoid this place. Hopefully Hilton corporate will step in and require changes. Being a very loyal Hilton fan this was a huge disappointment and a waste of money. I love the brand but it has some places that need work to represent the brand the way it deserves.…
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Date of stay: March 2023
Location
Service
Sleep Quality
Room Tip: Choose the city/Diamond Head view.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at DoubleTree by Hilton Hotel Alana - Waikiki Beach
Responded 1 week ago
First, we want to thank you for being a valued Diamond member; we truly appreciate your loyalty. It was a pleasure having you stay with us during your recent visit, though we are sorry to learn that our accommodations, amenities, and service did not meet your expectations. We will be speaking with our team members to ensure courteous and professional service is provided at all times, as well as sharing your report internally for further review. While we wish you had a better experience, it is feedback like this that we learn from and use to improve, and we assure you we will be seizing any opportunity for improvement. Thank you for notifying us of your experience, and we wish you safe travels. David Means, Interim General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
Had stayed at this Doubletree by Hilton a few times and each stay has more than met my expectations, including my most recent visit to this property. I love the fact that this DTbH is centrally located, the staff is always so welcoming and who can forget those warm chocolate chip cookies that Doubletree by Hilton is known for; the Hiiking Cafe that adjoins the hotel was also a great place for breakfast. (I forget the owners name, but she does have that same last name as me, anyway---she was awesome!!!)
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Date of stay: September 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at DoubleTree by Hilton Hotel Alana - Waikiki Beach
Responded 26 Feb 2022
Dear Scott, Thank you for choosing our hotel for your recent visit to Honolulu. It's great to hear you and your family are returning guests, and you enjoyed our lovely accommodations, convenient location, delicious dining, and exceptional service. We hope to see you again at DoubleTree by Hilton Hotel Alana - Waikiki Beach. Come back soon. Fernando Vazquez, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Positive: Friendly staff, room is good size and relatively clean Negative: After I checked in and booked a corner room on line, they downgraded me to a room on a lower floor and not a corner room and with on going construction. That's not good business. You do not treat customers like that.
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Date of stay: March 2023
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from General Manager, General Manager at DoubleTree by Hilton Hotel Alana - Waikiki Beach
Responded 2 weeks ago
We're grateful for your review and constructive feedback. One of our top priorities is to deliver friendly hospitality, so we're pleased to read your compliment. While we strive to honor requests, it's unfortunate your room wasn't what you expected it to be. Despite this, we trust you found our accommodations comfortable and well-equipped. We enjoyed hosting your getaway, and we hope you will consider staying with us again. David Means, Interim General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are better hotels. find one. Here are some of the things we ran into: 1. A number of the electric sockets were so loose that the plaug would just fall out. This is a shock hazard. 2. There is a refrigerator in your room, but it can only be turned on for 2 hours at a time. 3. The bathroom has no counter space at all. Prepare to balance your toiletries on the toilet tank. 4. The shower leaves a puddle on the bottom because it does not drain properly. 5. The shower is a fall hazard because it is on a raised platform, and your foot is liable to slip when you have to step down. 6. If you have a car, parking will cost you $50 per night extra. 7. There is a buffet breakfast available, but it costs $30 per person.
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Date of stay: March 2023
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at DoubleTree by Hilton Hotel Alana - Waikiki Beach
Responded 2 weeks ago
We're sorry to hear about any disappointment in our amenities during your visit. We'll be certain to look into all your comments further and make changes where necessary. Despite this, we hope you'll consider coming back to join us again later down the road. David Means, Interim General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Less expensive than hotels that are on Waikiki, but there's a reason for that. If you're in good shape and don't mind walking, it's close enough to the beach and shopping areas around the larger resorts. We choose this location because it's 5 minutes from where our son lives, but if we were coming to Honolulu as tourists, we'd probably look at other options. The staff are friendly enough, but the hotel is a bit outdated, and the restaurant has a very limited menu. It felt like the place was perpetually understaffed. In the end, it's OK for one or two nights, but I wouldn't recommend longer stays. you'll ultimately get more value elsewhere.
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Date of stay: February 2023
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at DoubleTree by Hilton Hotel Alana - Waikiki Beach
Responded 3 weeks ago
Dear Randy, Thank you for taking the time to reach out to us. It is disappointing to learn that your visit did not exceed your expectations. Our team is always working to offer the best service to our guests, so we appreciate your feedback on where we can improve. It was a pleasure having you here, and we hope to have another opportunity in the future to change your lasting impression. David Means, Interim General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Check in was good friendly staff and bellhops are very nice. The rooms are not made for extended stays as there is no microwave but there is a mini fridge. Rooms are clean but televisions are small. The bar and restaurant in my opinion are not all that great actually kinda disappointing as there isn’t a big menu. If a bar can’t make a Bloody Mary to me it isn’t a bar and this place can’t do that so disappointing. The pool is honestly not very big and kinda small. There is construction going on and it’s hard to sleep during the day. Overall I’d give this hotel 3 stars.
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Date of stay: January 2023Trip type: Travelled on business
Room Tip: Bring headphones the construction during the day is nerve racking.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from General Manager, General Manager at DoubleTree by Hilton Hotel Alana - Waikiki Beach
Responded 5 weeks ago
Though we are grateful you chose us to host your stay and appreciated our friendly staff and dedication to cleanliness, we regret that you didn't have the visit you expected and deserved otherwise. It is truly upsetting to hear this, as we work hard to impress. Nonetheless, thank you for bringing your concerns to our attention. Our dedicated team will address them immediately and ensure we always present our property and rooms in the best light. As your travels continue, we wish you well. David Means, Interim General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wait until this place gets their remodel. paper posted by the elevators say it is coming. it is very outdated decor. sliding doors to the balcony had gap in between so air and noise comes through. fitness center ceiling is too low, if you are tall don't think about using the weights. even though room was ready, front desk wanted me to pay to check in early. the balcony was good. and my room had enough room. to sit, walk and even work if you are there for business.
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Date of stay: February 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at DoubleTree by Hilton Hotel Alana - Waikiki Beach
Responded 16 Feb 2023
Thank you for your recent stay, and we appreciate you taking the time to share your valuable comments. We're pleased that you appreciated your spacious room and the opportunity to enjoy the balcony. However, we're sorry to hear we failed to meet all of your expectations on this occasion and that you were disappointed with aspects of your stay. Your feedback regarding areas that could have been better is gratefully received and allows us to continually monitor guest satisfaction. We hope to have the opportunity to impress you the next time you're in the area. David Means, Interim General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for 6 days so far, currently extending stay. The team here are fantastic and the facilities are superb. Jungmin has a strong sense of ownership and responsibility coupled with politeness and a willngness to adapt to different customer needs. She is great. Rooms cleaned with precision. We are not easy customers to say the least but they have gone above and beyond to help. My dad is recovering from surgery and they have done evrything possible to make it comfortable for him. Every time I see them, they are looking after people so well. Beds are just lovely, delightful pillows, perfect for r & r. Pool and lounge area is good. Breakfast is for a king and queen. Air con is relatively quiet unlike many other hotels here. Want to dine outside, they've got you covered with map and locations for all types of cuisine, trips and shops. Can't say enough about it really. Thanks for all. Won't forget. They have made a real difference for me and my dad.…
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Date of stay: February 2023
Rooms
Location
Service
Room Tip: We have mountain view which is great but obscured slightly. Still very pleasant.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at DoubleTree by Hilton Hotel Alana - Waikiki Beach
Responded 12 Feb 2023
Aloha James, It is wonderful to know that you are having an excellent experience with us. We're so glad that we were able to provide your father with a restful, comfortable, and friendly place to recover from his surgery. Thank you for your kind words about our dedicated team, delicious breakfast offerings, and wonderful amenities! We'll be sure to pass your kind words along to Jungmin. If you need anything else for the duration of your stay, please don't hesitate to ask! David Means, Interim General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had the Absolute privilege of staying at this location for one week. The staff upon arrival is very warm and friendly and that tone of customer service was met everywhere in the hotel. They truly embodied the Hawaiian spirit of friendliness and always willing to give you great advice on things to do, eat and see. This hotel is within walking distance of the beach and all the excitement of Waikiki and right off the bus line if you choose to take the bus. I would absolutely stay at this property again based on location and customer service. I encourage you to book this hotel For your Hawaiian stay.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: January 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at DoubleTree by Hilton Hotel Alana - Waikiki Beach
Responded 31 Jan 2023
Our amazing staff works hard to ensure all our guests feel welcome and will be proud you appreciated their exceptional service. It's also great to know that our location was ideal for your trip. The next time you're in the area, please come see us again at DoubleTree by Hilton Hotel Alana - Waikiki Beach! David Means, Interim General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’m currently staying here and the hotel is just okay. The staff specifically the valet are awesome! Super friendly and ask us how our day is going. The front desk male employee (didn’t catch a name) not as approachable. It’s close enough to the beach and main things to do in Waikiki. My biggest complaint is they are doing construction. I didn’t see that when I booked on the Hilton app. My husband and I are here for our honeymoon and hate hearing all the noise right outside our window. Like literally right below us. This is something you might need to consider when staying here since it’s going on till September.
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Date of stay: January 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Small pool and you have to pay for valet
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from General Manager, General Manager at DoubleTree by Hilton Hotel Alana - Waikiki Beach
Responded 29 Jan 2023
Dear Stephanie, Our team genuinely cares about the guest experience, and we are pleased that our staff is ensuring you are having a great time with us. Please accept our apologies for the noise from our renovations; we regret if you were surprised by this. Our team will discuss how we can better communicate this with our guests. Please enjoy your honeymoon to the fullest, and let our staff know if there is anything we can assist you with. Congratulations, and we hope you will join us at DoubleTree by Hilton Hotel Alana - Waikiki Beach on your next Hawaiian getaway. David Means, Interim General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$251 - US$339 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree honolulu
LOCATION
United StatesHawaiiOahuHonoluluWaikiki
NUMBER OF ROOMS
317
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Claim Your ListingDOUBLETREE BY HILTON HOTEL ALANA - WAIKIKI BEACH - Updated 2023 Prices & Reviews (Honolulu, HI)
Frequently Asked Questions about DoubleTree by Hilton Hotel Alana - Waikiki Beach
Which popular attractions are close to DoubleTree by Hilton Hotel Alana - Waikiki Beach?
Nearby attractions include Honolulu Cookie Company (0.4 km), Waikiki Starlight Luau (0.5 km), and Ala Wai Canal (0.2 km).
What are some of the property amenities at DoubleTree by Hilton Hotel Alana - Waikiki Beach?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at DoubleTree by Hilton Hotel Alana - Waikiki Beach?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at DoubleTree by Hilton Hotel Alana - Waikiki Beach?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton Hotel Alana - Waikiki Beach?
Yes, parking is available to guests.
What are some restaurants close to DoubleTree by Hilton Hotel Alana - Waikiki Beach?
Conveniently located restaurants include Tropical Tribe, goofy cafe & dine, and Aloha Kitchen.
Are there opportunities to exercise at DoubleTree by Hilton Hotel Alana - Waikiki Beach?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at DoubleTree by Hilton Hotel Alana - Waikiki Beach?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton Hotel Alana - Waikiki Beach offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to DoubleTree by Hilton Hotel Alana - Waikiki Beach?
Many travellers enjoy visiting Iolani Palace (3.5 km), Shangri La (5.1 km), and Queen Emma Summer Palace (5.6 km).
Does DoubleTree by Hilton Hotel Alana - Waikiki Beach have any great views?
Yes, guests often enjoy the ocean view available here.