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2255 Kalakaua Avenue, Honolulu, Oahu, HI 96815
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (5484)
Room & Suite (1522)
Videos (3)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 15/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Waikiki
Updated 15/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#37 of 94 hotels in Honolulu
Location
Cleanliness
Service
Value
Travellers' Choice
Sheraton Waikiki is a hotel in the heart of Waikiki Beach, Honolulu, Hawaii. We sit on Oahu's oceanfront and offer Khakara Spa, delicious restaurants and the largest ballroom in Waikiki. Our hotel near Diamond Head is the perfect Honolulu destination for an unforgettable wedding or honeymoon.
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Property amenities
Valet parking
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Babysitting
Children Activities (Kid / Family Friendly)
Airport transportation
Paid private parking on-site
Hot bath
Pool / beach towels
Pool with view
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Vending machine
Poolside bar
Kids club
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Massage
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Cable / satellite TV
Bath / shower
Room service
Safe
Seating area
Sofa
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
City View
Languages Spoken
Chinese, Filipino, Japanese, Korean
Hotel links
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7277Reviews211Q+A100Room tips
Traveller rating
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Popular mentions
RyanGH wrote a review Jul 2021
Abington, Pennsylvania4 contributions8 helpful votes
+1
We had an amazing time! Yes the AC chiller busted while we were there. Yes the room was around 80 degrees for 1.5 days. Was there anything the hotel could do no. So we continued on and enjoyed our vacation. I used the chat feature in the Marriott app and they answered my questions promptly. There was an amazing breeze on the patio, so we opened the door all day and spent the days doing activities off the resort, pool and beach. I think a lot of people were thrown off by the lines and waiting you needed to do in Hawaii. It wasn’t just this hotel it was everywhere. However, with just a little research ahead of your trip this would have been known. I came into this trip knowing I would be waiting in lines for food/services. You just need to plan ahead or adjust when things happen. NOTE: Please be kind to the staff and management. The island is at pre-pandemic amounts of tourists and staffing is not yet there to meet that. They are trying their best, remember they are human too. TIPS: 1. Book activities/dinner reservations ahead, like a month at least. Most popular attractions are totally booked once you get there. Restaurants too. 2. If you didn’t book restaurant reservations ahead ( this is the one thing I didn’t plan) you can try and get one, we got lucky a couple times. Or do what we did most days, order takeout and eat it in the hotel lobby/pool area/beach/room ect. 3. Have your QR code and ID ready. Have patients at check in the lines are long. 4. Try to rent a car, even just for the day, and drive the island. It’s beautiful! 5. Go to the ABC stores. There are tons of them. They have everything you need. Supplies, food, &drinks. 6. Take a breath, go with the flow, don’t expect everything to go perfect.
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Date of stay: July 2021Trip type: Travelled with family
6 Helpful votes
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Response from Heather Cardone, Guest Services / Front Office at Sheraton Waikiki
Responded yesterday
Aloha RyanGH, Mahalo for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations. It was our pleasure accommodating you, and we hope you will make Sheraton Waikiki your home away from home whenever your travels bring you to our city. We look forward to your next visit. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team
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Floetic wrote a review Jul 2021
San Francisco, California5 contributions8 helpful votes
NO AC for this hotel. We couldn’t stand the 81F heat for 2 days in a row. I called front desk and they couldn’t do anything about it. This was our honeymoon too; what a mess! Our trip was ruined! I don’t recommend anyone coming here for any occasion. The check-in process took about 1.5 hours and there’s a severe staff shortage. There were often lines to elevators and they were not even property ventilated.
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Date of stay: July 2021Trip type: Travelled with friends
Room Tip: Avoid at all costs. Check in process took 1.5 hours
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2 Helpful votes
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Response from Team Marriott, Guest Services / Front Office at Sheraton Waikiki
Responded 3 days ago
Aloha Floetic, We appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this matter and also for your patience. Mahalo for your time; you have our assurance that we will address your comments appropriately. Mahalo, Mari K. Guest Experience Team
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Mai P wrote a review Jul 2021
1 contribution2 helpful votes
TERRIBLE EXPERIENCE!! AC has been out for 3 nights and counting now. This place needs fixed in many, many ways. Management is hiding and lying - avoiding all the problems. Everytime I call to get an update on when the AC would be fixed, I get a different answer. Called to speak with manager and they would never pick up. They told me manger was at front desk talking to guests so I should just come down and talk to them. I went down and was told the manager had “just left”. I would not recommend to stay here - it’s also way too overcrowded. Always lines to check in / complain at the front desk. Elevator broke last night. Endless issues. Trust me and stay somewhere else!
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Date of stay: July 2021Trip type: Travelled as a couple
2 Helpful votes
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Response from Team Marriott, Guest Services / Front Office at Sheraton Waikiki
Responded 3 days ago
Aloha mpham, Mahalo for choosing our hotel and for sharing your observations. We are genuinely sorry for not meeting your expectations during your visit. We appreciate you bringing the maintenance issue to our attention, and we are very grateful for your patience. We hope to have another opportunity to show you the exceptional hospitality for which we are known on your next visit to Waikiki. Mahalo, Mari K. Guest Experience Team
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Brandon_O wrote a review Jul 2021
1 contribution2 helpful votes
The issue with the A/C has completely ruined our trip. The hotel issued letters sharing the problem has been corrected but that wasn’t true after we called down to confirm. The hotel needs to properly communicate and get this issue rectified immediately. I’d never pay this sort of money again...what a joke.
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Date of stay: July 2021Trip type: Travelled with friends
2 Helpful votes
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Response from Team Marriott, Guest Services / Front Office at Sheraton Waikiki
Responded 3 days ago
Aloha 172brandon, We are disappointed to know you had issues with the air unit in your room. Our goal is always to provide a comfortable experience; therefore, we apologize this was not your experience. Mahalo for your time; you have our assurance that we will address your comments appropriately. Mahalo, Mari K. Guest Experience Team
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Aimee M wrote a review Jul 2021
1 contribution2 helpful votes
This hotel is beautiful but I can't handle the no AC any longer. It's day 3 and my room is over 80 degrees. The part I am most frustrated about is everytime I ask the front desk for ETA on repairs I'm told it's fixed and the hotel is slowly cooling down. We are on the 26th floor and there is zero AC. We aren't sleeping and getting cranky.
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Date of stay: July 2021Trip type: Travelled with family
2 Helpful votes
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Response from Team Marriott, Guest Services / Front Office at Sheraton Waikiki
Responded 3 days ago
Aloha 39aimeem, Thank you for reaching out with your concerns. We apologize for the issues you are facing due to our A/C unit and the inconvenience your family is experiencing. We regret the experience outlined and understand your frustration. Mahalo for your patience in the meantime. Mahalo, Mari K. Guest Experience Team
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PRICE RANGE
US$368 - US$723 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton waikiki hotel honolulu, sheraton hotel waikiki, sheraton hotel honolulu, sheraton honolulu, honolulu sheraton, sheraton waikiki honolulu
LOCATION
United StatesHawaiiOahuHonoluluWaikiki
NUMBER OF ROOMS
1636
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Frequently Asked Questions about Sheraton Waikiki
Which popular attractions are close to Sheraton Waikiki?
Nearby attractions include Breakout Waikiki Escape Rooms (0.2 km), US Army Museum of Hawaii (0.4 km), and Fort DeRussy Beach Park (0.3 km).
What are some of the property amenities at Sheraton Waikiki?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Waikiki?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Waikiki?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sheraton Waikiki?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Sheraton Waikiki?
Conveniently located restaurants include Poke Bar, Honolulu Cookie Company, and Island Vintage Shave Ice.
Are there opportunities to exercise at Sheraton Waikiki?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Sheraton Waikiki have an airport shuttle?
Yes, Sheraton Waikiki offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Waikiki?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Waikiki offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Waikiki?
The staff speaks multiple languages, including Chinese, Japanese, Korean, and Filipino.