We don’t usually write reviews for the housekeeping staff but Nerita was such an amazing human who made our stay extra special. She is a perfect role model for anyone in hotel industry who understands what it means to be in hospitable. Thank you Nerita!
We have stayed at the Sheraton Waikiki several times since we had our wedding reception there over 22 years ago! The hotel has made lots of upgrades since then. This most recent trip was with our teen daughters and they love it even more than we do! They make it super easy to scan in and out of the parking ramp with your wrist key. We also rented a cabana for one of the days (cabana #2) and was wonderful. The kids had been wanting to feed the koi fish and were able to one day - they do it daily at 11am. Last visit we were unable to do so due to COVID restrictions. It has great views from all the modern updated rooms - and easy to walk to anywhere in town.
Out of a lot of hotels I’ve been to, this hotel was one of the nicest. Not only was staff amazing from the moment you walk in, but housekeeping is even better. Roger was our housekeeper and he had amazing service.
The location of this hotel is perfect for the view of Diamond Head and it’s at the end of Waikiki beach. The rooms are very clean and the staff is very helpful to make a great family vacation. Highly recommend renting a cabana for the day. We rented Cabana #2 which has the best location for access to the beach and a great view of Diamond Head!
Outstanding week at the Sheraton Waikiki! Narita was amazing with our room comfort and cleanliness and always anticipated our needs. She was a joy to be around each day. Excellent amenities throughout the hotel. Everyone was kind and helpful.
Nerita - our housekeeper on floor 17 was amazing!!! She really made the entire experience. A warm friendly smile and hello each day made it feel so homey and welcoming. Please give Nerita a raise! She’s amazing! 10/10 -Your birthday twin
Hotel has amazing views and the pools are the best in waikiki. Our stay was made more enjoyable by our friendly house keeper Roger, my family was excited to receive a lei and roger was the first to present us with one. Everyday we returned to our room after our adventures, Roger would make beautiful towel arrangements and leave and beautiful note. He was the first person we seen on our way out and is just lovely. He is friendly, kind and just an absolute pleasure to talk to.
Stayed on honeymoon There were only good points such as the cleanliness of the room, the kindness of the employees, the pool and veranda with a good view! Also, there are many Japanese correspondence, which was very helpful for me personally. thank you!
We picked an ocean view room in order to watch the Nagaoka fireworks from our lanai. The view was perfect! We were on the 6th floor, so we could see the barges the fireworks launched from, the entire fireworks display, and the reflection of the fireworks on the ocean. We checked-in right at 3:00, so there was a bit of a line (even though we checked in online beforehand), which moved pretty quickly. The room was clean and comfortable. We had breakfast next door at Wolfgang's steakhouse. This is a great option because the food is excellent, the prices are competitive, and the atmosphere was relaxed.
We were looking forward to a wonderful vacation to relax and enjoy the sites. Overall the establishment was disappointing for a Sheraton. Upon arriving we found food stuffs in the refrigerator that the previous guest had left but was not removed. In addition there was dirty towel that the housekeeping staff had forgotten to remove. The breakfast was good, but we had difficulty with the staff to get what we wanted. They were very friendly and jovial but the breakfast that was served was never quite what we had requested. It became an ordeal. One day we were offered papaya which was great. The next day we asked if it was available only to be told that it was an extra charge. On the last day of our 7 day stay, the housekeeping staff started to clean the room, but stopped after they stripped the bed and removed the towels. A bit disappointing. The staff was alerted and took action, but these type of issues should not have happened. As for the location, it is quite good, as one can walk to many restaurants and the beach was accessible. The views were fantastic. I also agree with the comment about the resort fees. For us it was wasted money as the items that we paid for were of no interest to us. Everyone's experience will be different. Ours was one of disappointment because the issues that we encountered should have happened with the cost of the room. …
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