If you like a nice pool as sold forget this hotel. Its a building site and under construction through the day. We were not nformed and moved out after 1 night. Absolutely disgusted we wasted time coming here and spent our wedding anniversary moving hotels on March 14. BEWARE, if you are expecting to have the facilities as sold. Im guessing this may be an issue with families with children. So I would check first and see when this will be finished. There is a very small pool at the rear of the hotel which is in the shade for most if the day. So save yourself some disappointment. We were gutted after travelling for over 24 hrs from England.
Great location, friendly staff, good service, clean rooms. Restaurant is good with indoor dining with precautions. There is a Starbucks that is open 6a to noon if you prefer. There is a mini-mart for the essentials. Rooms are clean, make sure you schedule service a day in advance as it is no longer automatic (due to the current situation presumably). Rooms have a fridge but no microwave. There is a laundry in the building which takes credit cards (so you don’t have to pack for every day of your stay). There is only one in the building with three + three washers and dryer so it does get busy and a second laundry might be useful. Enjoyed the stay, good views of the beach and great views of the mountains especially from the higher floors.
Have been staying here many times over the last decade or so, but the last two visits (July 2021 and Feb-Mar 2023) have really turned me off. A combination of erratic front-desk service, apparent short staffing and thus long lines in the (very good) restaurant, and cutbacks allowed by Hilton corporate (eliminating executive lounge, and daily housekeeping only on request). Just one thing after another. Won’t be back. Stayed at two Waikiki hotels on this trip, and the other one was a classy, quiet, luxurious gem. It cost a little more, but the small difference well worth it in return for what was received. The huge black mark on this recent visit was the air conditioning. It was out because of a line rupture. But was not advised of that before or during checkin, as should have been the case. Hotel seemed to only discuss it when guests complained. Then the hotel claimed the system had been fixed and rooms would shortly get cool. Nope, not so much! Complained again, was told unless a room change to a lower floor was wanted, “we’re doing everything we can do.“ But I guess they weren’t doing everything they could do, because after I got pretty strong (but not unduly rude), they sent an engineer up, and he realized there was more to be done. Another problem in how it was handled was when one of their people said he would waive the resort fee for two nights. Got on the television monitor the next morning, checked the folio, and the resort fee was still there. Promise not kept, when guest already annoyed! (I had to ask again and it was done.) The whole air conditioning fiasco this week just added to other frustrations. Very disappointing.…
Stayed here on a HGV marketing package. Yep - I got sucked into the $799 5 night deal to listen to a 2 hour presentation. So, did I get what I paid for ($159.80/night)? Read on.... An HGV rep said the stay would not be eligible for any Diamond benefits. But I was able to call the hotel in advance and add my diamond number. Upon checkin, we received the room we had been confirmed in - Mountain View king. The ocean facing rooms are all undergoing renovation on the exterior so there is work being done each morning and can be noisy. We also received $18x2 F&B daily credit for being Diamond and, because it was an HGV package, no resort fee! I didn't know/research that the pool was under renovation, though we were not really given a choice of Waikiki properties to choose from in this package due to the peak Spring break season. They initially put us at Doubletree Hawaiian Village but I asked for something better and they could only offer Hilton Waikiki Beach. But I would have had a serious issue with a $35/day resort fee and nothing resembling any kind of resort feature like - a pool. Yes, there is a small, rectangular, temporary, above ground pool the size of a few bathtubs in the garden with about 10-15 recliners. That doesn't really qualify, though. I've seen nicer pools in neighbor's backyards. I was able to get a 4pm checkout, but only after pushing a little when the reception could only offer 1pm. He went to the back office to talk to manager and they approved it. I had looked earlier and saw that just about every room type was bookable for that extra night (I didn't tell him this), so I had reasonable hopes the request would be honored. The HH Diamond T&C do not stipulate the actual late check-out time like Marriot does (4pm), but only that a late check out can be requested and is given based on availability. I find this to be the most nebulous benefit, as a hotel can give any reason they wish to decline it. 9/10 of my Marriott stays honor it without question. In most of my Hilton stays, they aren't able to grant it for whatever reason. So this was a nice offer since our flight wasn't until evening. The staff were all very accommodating and friendly so no complaints there. However - The hotel condition in general seems to be more on par with a Doubletree in terms of the interior, decor, etc. And even then, it's a bit dated. The room carpet was more like a vinyl tapestry and not very comfortable with bare feet. The bathroom was a narrow layout with the mirrored closet in it, inconveniently behind the bathroom entrance door. In an already humid environment that Hawaii is, how does it really help to have ones clothes hanging in a bathroom closet? The restaurant M.A.C 24-7 had a good selection with separate breakfast, lunch, dinner menus. But it seemed understaffed with sometimes long waits for food or even a line to get in. So, I would probably not return here on a future visit. And I did not take the bait on the HGV presentation so any future visits to Hawaii will be at the going rate at whatever Hilton or Marriott property I find that better suits my needs.…
Me & my husband throughly enjoyed our stay here! Everyone is nice & friendly. We also enjoyed dining at the restaurant- food & service was always good. Pros: Great location-1 block from beach, all rooms have a balcony, gift shop, bar/lounge area, towels available to take to the beach Cons: small pool area & while the on-site hilton travel advisors are helpful in planning your stay excursions their main objective is to get you to a timeshare presentation. We were told it would take 2 hours it ended up being 4 hours. We only did to to get a discount on luau tickets. Next time we'll just bite the bullet & pay full price. Not worth it in my opinion. Overall we would stay again.
Currently, this hotel does not have a pool. We were told the manager didn’t update the website with this information in the fear of losing guest. We booked this trip through Costco, and we would would have selected a different hotel if the website was updated. We ask if we could use the pool at the other Hilton property and they said we could but would have to pay their resort fees. This is ridiculous!!!
Friendly staff, great location and clean facility!! Many great restaurants near by and only a block away from the beach. Great ocean view from my room and balcony to enjoy the ocean breeze!! I will definitely stay here again!!
One of the worst Hilton properties to recognize Diamond members. They give Diamond (or at least me) the worst rooms. They try to introduce a 50k points award for touring one of the Hilton Grand.. but when they call my room and ask me to come tour… I get a bunch of BS. They are running a gimmick.
I was very disappointed with the Hilton property. It started with the whole check in process, then got worse with the room. The pipes mad a very loud noise every time I would use the shower. The pool is a miniature one with little to no sun exposure. Pretty sad when I look over at the Marriott and see their pool! However, what really made matters worse for me, was that when I asked for a late check out, - 4 pm which I am allowed to ask for as because of my Diamond status, I was told that I would have to be charged a little over $100 more.
The Hilton Waikiki Beach was a very nice, clean, friendly and safe place to stay during our stay Hawai’i The resorts emplacement was near to restaurants and attractions and the employees were patient and friendly to ensure that our stay would be without problems and filled with nice memories during our stay! We had an ocean view room with a king size bed, it was very nice to wake up every morning to a view of the beach and ocean! I very much enjoyed my stay here and I strongly suggest to consider to all those who are looking to go to Waikiki beach!!
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