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Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld

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About
Location
Cleanliness
Service
Value
Property amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Wheelchair Access
Breakfast included
Free High Speed Internet (WiFi)
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Meeting Rooms
Business Centre with Internet Access
Self-Serve Laundry
Breakfast Available
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Refrigerator in room
Family Rooms
Microwave
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Special Offer:Annual Sale
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Location
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Getting there
San Antonio Intl Airport20 km
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Reviews & more
106Reviews
37Photos
1Q+A
25Room tips
Traveller rating
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When I arrived, the front light in the room wouldn’t work as well as the main floor lamp. So, the room was extra dark. Only the bedside lamps worked. Also, it was difficult to turn the water to where there was hot water. If the water was warm enough, the water pressure was pre
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We had a group staying at this location because of a special rate.

While our room was clean, the breakfast was basic. All the usual fare for an included breakfast. For $89/night, I can go out for breakfast and not feel guilty.

The major complaint is water pressure as others
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Shower did not work in my mom's room the first night. When I as key if I could check into my room early, the only room in my type was not a room they rented out. Then, my room wasn't even ready at check-in time. Back door security was broken and the breakfast rarely had bananas.
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More like a motel 6 than a holiday inn. Very disappointed. Huge stain on bedding. Water pressure awful and shower switched from hot to cold constantly. We reserved and prepaid for two rooms - they only had one for us when we got here. No luggage cart - they said a customer took
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Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld
Responded 9 Apr 2018
Hello Michele B, Thank you for your stay and for taking the time to leave us feedback. I appreciate you as a Holiday Inn repeat guest. I am sorry about the condition of the bed and water pressure. I want all of your stays with us to be pleasant. I know this requires our capacity to provide you with a clean and convenient lodging experience. Along with your reservation concern, I have shared your comments with the hotel management as reference for the improvement of the services we offer. I trust that measures taken will make your next stay with us better than the last. I have also sent you a private message regarding your experience. I hope you give us another try on your next visit to the area. Best Regards, Clayton G. Case Manager IHGService
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Although this is not the hotel we had reservations with originally, I’m so glad we chose to stay here instead! We walked in with no reservations, explained to Tammy at the front desk about our awful experience we had just had next door and she took care of us immediately! Not to
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Photo provided by managementHoliday Inn Express Hotel & Suites San Antonio NW Near Seaworld
Meeting room
Photo provided by managementHoliday Inn Express Hotel & Suites San Antonio NW Near Seaworld
Meeting room
Photo provided by managementHoliday Inn Express Hotel & Suites San Antonio NW Near Seaworld
Suite
Photo provided by managementHoliday Inn Express Hotel & Suites San Antonio NW Near Seaworld
Suite
Photo provided by managementHoliday Inn Express Hotel & Suites San Antonio NW Near Seaworld
Guest room
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Why would you be charged a fee for smoking in your room, when no one smoked in the room?
"Fresh waffles!! Near a movie theater!!"
"Don't stay here."
"Higher up the better for noise and security"
"Try other hotels"
"214 - HORRIBLE unhealthy smell 103 - passable Your best bet is to find a different hotel."
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PRICE RANGE
US$76 - US$150 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTexasSan AntonioNorthwest Side
NUMBER OF ROOMS
80
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