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Hampton Inn & Suites San Antonio Riverwalk

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118 Soledad St, San Antonio, TX 78205-2207
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (58)
Room & Suite (38)
Dining (6)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hampton Inn & Suites San Antonio Riverwalk
Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#92 of 385 hotels in San Antonio
Location
Cleanliness
Service
Value
Travellers' Choice
Located in the city center in an oasis of cypress-lined paved paths and arched stone bridges, our hotel boasts modern rooms and suites with HDTVS, free WiFi and coffeemakers. Wake up with free hot breakfast every morning. Enjoy complimentary use of our modern fitness center and heated outdoor pool when you stay with us.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
Wifi
Outdoor pool
Breakfast buffet
Baggage storage
Non-smoking hotel
24-hour front desk
Self-serve laundry
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Room features
Air conditioning
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish
Hotel links
Special Offer:Price Match Guarantee
236Reviews8Q+A13Room tips
Traveller rating
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Popular mentions
ostcowboys wrote a review Jul 2021
Elk City, Oklahoma1 contribution
We booked through a third-party website. When we arrived in our room was nothing like it was in the description. Even though they didn’t have to they accommodated us with a room that was better suited for our family. Word of advice don’t look through third-party websites. Use the Hilton website or direct link to the hotel.
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Review collected in partnership with Hampton
Date of stay: July 2021
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nnovaj67 wrote a review Jun 2021
Friendswood, Texas58 contributions11 helpful votes
Hotel's Favourite
Great location to the Riverwalk. Easy area to walk around. Breakfast was excellent and the staff went out of their way to accommodate every thing we needed. Only disappointing thing was there was no housekeeping services. Had the same sheets and towels during our stay if three days.
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Review collected in partnership with Hampton
Date of stay: June 2021
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Response from Aex Figueroa, General Manager at Hampton Inn & Suites San Antonio Riverwalk
Responded 21 Jun 2021
Hello, thank you so much for the wonderful review and feedback! We are truly happy you enjoyed your stay with us and also want to make sure to let you know that soon we will start our daily housekeeping service. We hope to see you soon and better service you. Have a wonderful day! Alex Figueroa
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Ybarrapartyof5 wrote a review Jul 2021
1 contribution
Lakeside We had a last minute work trip and this was one of the only hotels open. We requested the king suite upgrade and I called to check the day before and was assured we had a confirmed upgrade for 14$ extra per night. I cancelled my “backup” reservation at another property. I called on the way to confirm our room was ready and our upgrade had magically disappeared. At this point, everywhere else was sold out. 10 days with 3 children and 2 dogs in a studio. Not pleased, but was happy with the studio room size and our room had a peek-a-boo view of the Riverwalk, which had my kids at the window watching boats, so that was appreciated and hopefully Intentional. The bad: 1/3 of the channels work. Maintenance said it’s a known issue. So basically you can watch the news. It was fixed at the end of our stay. A previous review stated the fire alarm went off at 6am sometime in July and the GM responded the issue had been taken care of. The issue was not resolved. It sounded during our stay 18 July and woke my 3 children. The phone didn’t work so I couldn’t call down. I took to wandering the hallway with the other confused guests. I tried calling down multiple times via my cell but was put on hold (without greeting). When I finally did get through, I was told they “think” it was a false alarm. Not comforting. In addition to that, on 7/17 and 7/19, we are in the elevator with the stroller and they suddenly went out of service with the fire symbol. I called the front desk both times because none of the staff were aware or notified. While many helpful guests offered to carry our stroller up 6 flights of stairs with our babies, the staff did not seem to care. The next day, my children were exhausted from being awake the night before due to the fire alarm, so I ordered food. The very rule male front desk working on 7/19 at 1pm told me I’d have to come get it. I explained my children were sleeping and I’d ordered food several times that was brought up without issue. He said he’d “try” to find a bellhop to bring it. He didn’t. I called down 30 minutes later and a very nice girl at the front desk had it brought up immediately by an equally nice bellhop. Unfortunately for the hotel, the surrounding area is absolutely revolting. It smelled of pee and I was constantly haggled by homeless while walking my dogs in the morning and night. They did not care I had a double stroller and 5 year old in tow. Bring Lysol because you’ll want to remove your shoes and LYSOL the crap out of them/stroller before entering the room. We took our shoes off outside the door because they were sticky with urine. Most of the city smelled like this. Haven’t been in many years and wouldn’t voluntarily return, though we will for work quarterly. Note: the hotel does not honor disabled parking tags, which the city of San Antonio does. The parking garage is a CITY parking garage and they DO honor it. The hotel uses this same garage to park their vehicles (eyeroll). That being said, the valet staff was kind and considerate. A fb search for the hotel comes up with a post by a poor family who had their truck crunched by valet, but are not being compensated for it due to no security footage! Basically during our entire stay, people were sleeping in the lobby or sitting around waiting for their room to be ready, sometimes late into the evening. Lots of angry people talking in the lobby. The good: I immediately check mattresses, etc. Clean, clean, clean (room 621). The hotel was decorated in “fiesta” style (or coco style, according to my children). We travelled with a Bernese mountain dog and a hairless xoloitzcuintle. The staff was very accommodating to traveling with pets and Hamptons do NOT overcharge for this service. Whoever cleaned our floor on 7/17 was so sweet and incredible. She made sure we had extra towels and everything we needed. The real stars of this hotel are the breakfast staff. I wish I’d gotten everyone’s name because they were so fantastic. One gentleman saw me trying to juggle multiple plates and carried my food to the table. Another got two high chairs for my twins, which I didn’t know were available. Yisidra came by more than once to clear trash and check on us, always with a smile and interacted with my kids. Hampton breakfasts are kind of the “Hilton line” joke, as they’re the most disgusting frozen/powdered eggs you can find. I remember serving them in college, and that’s still true to this day. The scrambled eggs are basically inedible, but the waffle station and staff make up for it. I did email the GM and he invited me to sit down and discuss these issues with him. Juggling that and 3 children didn’t sound like a good time. We ended up leaving early. Requested late check out not honored. Shocker. Overall, we will choose another hotel when we stay on San Antonio for work.
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Review collected in partnership with Hampton
Date of stay: July 2021
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Trip type: Travelled on business
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Miriam S wrote a review Jul 2021
2 contributions
Inaccurate description of hotel an fees. Was charged more at Check in time. I got charged twice employees not helpful and don’t provide any info.valet parking takes a long time to bring vehicle. The pool area is very small and crowded se didn’t feel comfortable probably stayed for no more than 10 min.
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Review collected in partnership with Hampton
Date of stay: July 2021
Value
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Response from Aex Figueroa, General Manager at Hampton Inn & Suites San Antonio Riverwalk
Responded 4 days ago
Hello Miriam S, Thank you for being our guest and your feedback. I am terribly sorry and sincerely apologize as we fell very short of expectations. I can assure you, we are much better than this. We are working with our new staff and training opportunities and are very thankful for feedback. We will address this with our teams and ensure we will see immediate results and improvements. We do hope we see you again so we are able to showcase our true level of service we are accustom to delivering all guest. Thank you and have a wonderful day. Alex Figueroa
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Momma3x wrote a review Jul 2021
Houston, Texas1 contribution
If you have issues deal with Enrique, the manager, or Laura, front desk. DO NOT DEAL WITH VALERIE, she will deny she spoke with you and supposedly not remember all your issues like us. Even though I spoke to her face to face each time. The other front desk people didn’t know our situation apparently. With my family in wet clothes sitting in lobby with no room cause they were switching our rooms which took them 5 hours. Valerie told me it would take two hours. More happened but I have no more room to write.
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Review collected in partnership with Hampton
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Aex Figueroa, General Manager at Hampton Inn & Suites San Antonio Riverwalk
Responded 4 days ago
Hello Momma3X, I want to offer my sincerest apologies and share how embarrassed I am that we fell very short of your expectations. I thank you for making me aware of this and ensure I will address this with Valerie and have this turned around quickly. I would love to have an opportunity to speak with you to further learn of ways we are needing to improve. We do strive to ensure our guest are satisfied and we meet and exceed expectations. I look forward to hearing from you. Have a wonderful day. Alex Figueroa
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PRICE RANGE
US$120 - US$283 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTexasSan Antonio
NUMBER OF ROOMS
122
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Frequently Asked Questions about Hampton Inn & Suites San Antonio Riverwalk
Which popular attractions are close to Hampton Inn & Suites San Antonio Riverwalk?
Nearby attractions include San Antonio River Walk (0.4 km), The Magicians Agency Theatre (0.5 km), and Escape the Room (0.3 km).
What are some of the property amenities at Hampton Inn & Suites San Antonio Riverwalk?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Hampton Inn & Suites San Antonio Riverwalk?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hampton Inn & Suites San Antonio Riverwalk?
Guests can enjoy free breakfast during their stay.
What are some restaurants close to Hampton Inn & Suites San Antonio Riverwalk?
Conveniently located restaurants include La Panaderia, Biga on the Banks, and Bohanan's Prime Steak and Seafood.
Are there opportunities to exercise at Hampton Inn & Suites San Antonio Riverwalk?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Hampton Inn & Suites San Antonio Riverwalk located near the city centre?
Yes, it is 0.09 km away from the centre of San Antonio.
Are pets allowed at Hampton Inn & Suites San Antonio Riverwalk?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hampton Inn & Suites San Antonio Riverwalk offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Hampton Inn & Suites San Antonio Riverwalk?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hampton Inn & Suites San Antonio Riverwalk?
Many travellers enjoy visiting The Alamo (0.6 km), Mission San Jose (7.3 km), and King William Historic District (1.4 km).