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We booked this hotel as part of a package through SeaWorld. Room was a lot smaller than we anticipated, especially for a family of 4. We all slept in the king bed since the hideabed was extremely uncomfortable. Main reason we picked this hotel was...More
This hotel is overall a nice property but the beds are awful! Pillows are just as bad! Oh need to be replaced. Pool area and bistro were good. Property is clean with plenty of parking but the bed felt like a couple of 10 yr...More
Response from Crystal B, General Manager at Courtyard San Antonio SeaWorldR/Westover HillsResponded 4 weeks ago
Thank you for the comments and we appreciate you letting us know about the bed and pillows in your room. We will work on getting those items replaced ASAP.
We apologize it impacted your stay and thanks to your feedback we will have...More
I stayed at Courtyard Mar 30-Apr 1, 2018. Not far from SeaWorld, close to major highways. Pool area was very impressive. My room was 145, pleasant with a fridge, bath with a shower. Couch was VERY comfortable. No issues with staff. Enjoyed a beverage in...More
Response from Crystal B, General Manager at Courtyard San Antonio SeaWorldR/Westover HillsResponded 9 April 2018
We thank you for posting your review and appreciate your kind comments. So glad you got to meet Emily and enjoyed your experience with us. We do hope to see you on your next visit to San Antonio.
No continental breakfast... mattresses need replacing, not very comfortable... walls are super thin, so hope you don’t have loud neighbors!!! Hotel is clean... staff is very friendly & helpful! Pool area is nice for the kids.
Thank Amanda W
Response from Crystal B, General Manager at Courtyard San Antonio SeaWorldR/Westover HillsResponded 27 March 2018
Dear Amanda W,
Thank you for the feedback. While we will certainly work on the areas for opportunity mentioned in your review, we are glad you enjoyed the pool and our clean facilities. We appreciate you being our guest!
My family and I stayed in a King Suite to take advantage of the pullout sofa. I had to call the front desk 4 times to get linen and pillows for my grandchildren.
My husband finally went down to the lobby after waiting almost 2...More
Thank Kim H
Response from Crystal B, General Manager at Courtyard San Antonio SeaWorldR/Westover HillsResponded 15 April 2018
Dear Kim H,
Thank you for the feedback! We appreciate you letting us know about your experience as we are always looking for ways we can improve. I can definitely see how our communication could have been better regarding the incident mentioned above. We have...More